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Salesforce Exam CRT-261 Topic 16 Question 56 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 56
Topic #: 16
[All CRT-261 Questions]

Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support

experience. CK Ants to allow asynchronous conversations, conversations across devices, and

Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support

offering.

What should a consultant recommend to provide these newer capabilities?

Show Suggested Answer Hide Answer
Suggested Answer: B, C

by Yvonne at Apr 01, 2023, 01:10 AM

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Cristy
1 months ago
I'm picturing the CK customer service team trying to wrangle a bunch of ants to provide support. Messaging for Web is definitely the way to go.
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Dominque
1 months ago
Haha, Einstein Bots? Are they going to have the bots tell bad jokes to the customers? Messaging for Web is the logical choice here.
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Lonna
3 days ago
Yeah, Messaging for Web would definitely improve the support experience for customers.
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Moon
5 days ago
Einstein Bots could be useful for automation, but Messaging for Web seems more practical.
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Annita
10 days ago
Einstein Bots could be helpful too, but Messaging for Web seems more practical.
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Marlon
13 days ago
I agree, Messaging for Web would be the best option for asynchronous conversations.
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Johanna
26 days ago
I agree, Messaging for Web would be the best option for asynchronous conversations.
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Angelyn
2 months ago
AppExchange package? Really? That seems like overkill for this use case. Messaging for Web is the clear winner in my opinion.
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Leoma
1 months ago
AppExchange package might be too much for what CK needs.
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Pearlie
1 months ago
Einstein Bots could also be a good choice for providing top-tier support.
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Leonard
1 months ago
I agree, Messaging for Web would be the best option for asynchronous conversations.
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Anna
2 months ago
I think Messaging for Web is the way to go here. It provides the asynchronous and cross-device capabilities that CK is looking for.
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Francoise
2 months ago
I disagree, I believe Einstein Bots would be a better option as it can provide Estimated Wait Time transparency.
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Hassie
2 months ago
I agree with Judy, Messaging for Web would allow for asynchronous conversations and conversations across devices.
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Judy
2 months ago
I think we should go with Messaging for Web.
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