Salesforce Exam CRT-261 Topic 16 Question 56 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 56
Topic #: 16

[All CRT-261 Questions]

Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support

experience. CK Ants to allow asynchronous conversations, conversations across devices, and

Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support

offering.

What should a consultant recommend to provide these newer capabilities?

AEinstein Bots

BMessaging for Web

DAppExchange package

Show Suggested Answer

Suggested Answer: B, C

by Yvonne at Apr 01, 2023, 01:10 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

4 days ago

AppExchange package? Really? That seems like overkill for this use case. Messaging for Web is the clear winner in my opinion.

upvoted 0 times

...

8 days ago

I think Messaging for Web is the way to go here. It provides the asynchronous and cross-device capabilities that CK is looking for.

upvoted 0 times

...

19 days ago

I disagree, I believe Einstein Bots would be a better option as it can provide Estimated Wait Time transparency.

upvoted 0 times

...

20 days ago

I agree with Judy, Messaging for Web would allow for asynchronous conversations and conversations across devices.

upvoted 0 times

...

23 days ago

I think we should go with Messaging for Web.

upvoted 0 times

...