Salesforce Exam CRT-261 Topic 12 Question 54 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 54
Topic #: 12

[All CRT-261 Questions]

A business-to-consumer (B2C) company wants to decrease service costs. Currently,

customers pay invoices and update their contact Information by mailing paper payslips back to the

company.

What is the recommended solution to meet the requirements?

AExperience Cloud with payment processing

BEinstein Bots with check processing

CService Cloud Voice with Tele-pay

Show Suggested Answer

Suggested Answer: B, C

by Virgie at Feb 26, 2023, 01:34 PM

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Odette

25 days ago

Service Cloud Voice with Tele-pay? Wow, talk about a trip down memory lane. Maybe they can throw in a rotary phone and a floppy disk as a bonus.

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Kattie

25 days ago

Experience Cloud with payment processing is the way to go. It's like the digital equivalent of a Swiss Army knife - it can handle all the company's needs.

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Elfrieda

28 days ago

Service Cloud Voice with Tele-pay? Sounds like a blast from the past. I'd rather not go back to the days of rotary phones and fax machines.

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Britt

3 days ago

That's a great idea! It would definitely streamline the process and reduce service costs.

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Ceola

5 days ago

B: I agree, it would streamline the process and make it more efficient.

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Tuyet

8 days ago

A: Experience Cloud with payment processing would be a more modern solution.

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Vincent

10 days ago

How about implementing an online portal for customers to pay invoices and update their information? It's more efficient and cost-effective.

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Bernardo

1 months ago

Einstein Bots with check processing? Really? That's like trying to put a square peg in a round hole. Surely, there's a more efficient solution.

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France

3 days ago

A: Experience Cloud with payment processing is the recommended solution.

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Mozell

2 months ago

Experience Cloud with payment processing seems like the obvious choice here. Streamlining the payment process and digitizing customer interactions is the way to go.

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Clement

9 hours ago

B: Service Cloud Voice with Tele-pay could also be a good option for updating contact information.

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Charlie

8 days ago

A: I agree, Experience Cloud with payment processing would definitely help decrease service costs.

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Tricia

9 days ago

A: That sounds like a great idea, it would provide a comprehensive solution for decreasing service costs.

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Carissa

11 days ago

C: I think combining both Experience Cloud with payment processing and Service Cloud Voice with Tele-pay would be the best solution.

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Ressie

1 months ago

B: Service Cloud Voice with Tele-pay could also be a good option to consider for updating contact information.

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Silva

1 months ago

A: I agree, Experience Cloud with payment processing would definitely help in reducing service costs.

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France

2 months ago

I'm not sure, but C) Service Cloud Voice with Tele-pay could also be a good option for decreasing service costs.

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Lashon

2 months ago

I agree with Elenore. Using Experience Cloud will streamline the payment process and reduce service costs.

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Elenore

2 months ago

I think the recommended solution is A) Experience Cloud with payment processing.

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