Salesforce Exam CRT-261 Topic 12 Question 54 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 54
Topic #: 12

[All CRT-261 Questions]

A business-to-consumer (B2C) company wants to decrease service costs. Currently,

customers pay invoices and update their contact Information by mailing paper payslips back to the

company.

What is the recommended solution to meet the requirements?

AExperience Cloud with payment processing

BEinstein Bots with check processing

CService Cloud Voice with Tele-pay

Show Suggested Answer

Suggested Answer: B, C

by Virgie at Feb 26, 2023, 01:34 PM

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Mozell

5 days ago

Experience Cloud with payment processing seems like the obvious choice here. Streamlining the payment process and digitizing customer interactions is the way to go.

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France

15 days ago

I'm not sure, but C) Service Cloud Voice with Tele-pay could also be a good option for decreasing service costs.

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Lashon

16 days ago

I agree with Elenore. Using Experience Cloud will streamline the payment process and reduce service costs.

upvoted 0 times

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Elenore

26 days ago

I think the recommended solution is A) Experience Cloud with payment processing.

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