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Salesforce Exam CRT-261 Topic 1 Question 99 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 99
Topic #: 1
[All CRT-261 Questions]

What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance?

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Suggested Answer: C

When implementing Salesforce Chat functionality, it's important to integrate it with Omni-Channel for routing. This ensures that chat requests are distributed based on agent availability and workload, aligning with overall service channel management and ensuring efficient handling of customer inquiries.


by Britt at May 04, 2025, 09:45 PM

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Brunilda
1 days ago
That's a good point, but I still think routing via Omni-Channel should be the priority.
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Mona
3 days ago
But what about deploying with Experience Builder? Wouldn't that enhance the user experience?
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Jesusita
11 days ago
I agree with Brunilda, routing via Omni-Channel is important for efficient service.
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Kara
12 days ago
C'mon, everyone knows Salesforce Chat and Omni-Channel are like peanut butter and jelly - they just go together!
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Brunilda
14 days ago
I think the consultant should consider routing via Omni-Channel.
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