Salesforce Exam CRT-101 Topic 6 Question 54 Discussion

Actual exam question for Salesforce's CRT-101 exam

Question #: 54
Topic #: 6

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The

support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

How should the administrator improve on the current implementation?

AReduce the number of case status values to five.

BCreate a Screen Flow that shows only the correct values for status and surface the flow in the utility
bar of the console.

CReview which status choices are needed for each record type and create support processes for each
that is necessary.

DEdit the status choices directly on the record type.

Show Suggested Answer

Suggested Answer: A

by Theola at Apr 24, 2023, 09:55 AM

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Hester

7 days ago

I agree with Blondell. Customizing the support processes for each record type is the way to go. No need to shoehorn everything into a one-size-fits-all approach.

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Blondell

16 days ago

Option C seems like the most comprehensive solution. Tailoring the support processes to each record type will provide a more targeted and efficient experience for the service reps.

upvoted 0 times