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Salesforce CRT-101 Exam - Topic 4 Question 33 Discussion

The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.What should the administrator do to identify why the user Is unable to log in?
A) Review the login history for the user.
B) Check the attempted logins by running the setup audit trail.
C) Pull the password history to ensure the password policy was followed.
D) Reset the security token for the profile.

Salesforce CRT-101 Exam - Topic 4 Question 33 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 33
Topic #: 4
[All CRT-101 Questions]

The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.

What should the administrator do to identify why the user Is unable to log in?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Audry at May 05, 2022, 10:45 AM

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Ellen
7 months ago
I thought the password policy was just a suggestion?
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Chaya
7 months ago
Resetting the security token is a good move too!
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Clarinda
7 months ago
Wait, can you really pull password history? Sounds sketchy.
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Merlyn
8 months ago
I think the setup audit trail is more useful.
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Chandra
8 months ago
Definitely check the login history first!
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Tran
8 months ago
Resetting the security token seems a bit off to me. I don't recall that being a common solution for login issues, but maybe it could help if there’s a token problem.
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Jani
8 months ago
I feel like pulling the password history could help, especially if the user recently changed their password. But I’m not completely confident about that.
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Justine
8 months ago
I think reviewing the login history for the user might be the best first step. It could show if there were any failed attempts.
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Caprice
8 months ago
I'm not entirely sure, but checking the setup audit trail sounds relevant too. I remember something about tracking login attempts in practice questions.
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Mitzie
8 months ago
Option B seems like a good possibility. The question is asking about controlling access to the App Designer, and the description for option B mentions "enabled", which could be related to controlling access. I'll mark that one down as a potential answer.
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Alita
8 months ago
I've got a good feeling about this one. Group policy is all about centralized management of system settings, so the answer is probably going to be something like password complexity and access restrictions. I'll give it my best shot.
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