Discuss Salesforce CRT-101 Exam Topic 1 Question 101

DreamHouse reality has an approval process. A manager attempts to approve the record but

receives an error.

What should an administrator review to troubleshoot this request?

AAdd a delegated approver for the next approver in the process.

BUpdate the field level security to view on fields that are updated in the process.

CCheck if the user in the next approver is inactive or missing

DReview the page layout to ensure, the fields updated in the process are visible

Suggested Answer: C

One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts. Reference: https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5

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25 comments · newest first

Elli 10 months ago

Adding a delegated approver sounds like a workaround, not a fix.

Gracie 10 months ago

Page layout visibility matters, but I’d prioritize the approver status first.

Lavera 11 months ago

Wait, can you really get an error just from an inactive user?

Alyce 11 months ago

I think reviewing field level security is key too!

Alishia 11 months ago

Definitely check if the next approver is inactive.

Ernestine 12 months ago

Adding a delegated approver seems like a workaround, but I wonder if it actually addresses the root cause of the error.

Moon 12 months ago

I feel like reviewing the page layout could help, but I can't recall if it directly affects the approval process.

Barney 1 year ago

I remember a practice question where we had to review field level security. Could that be relevant here too?

Daniela 1 year ago

I think we might need to check if the next approver is inactive, but I'm not entirely sure if that's the only thing to look at.

Cecil 1 year ago

This looks straightforward. I'd review the page layout to ensure the updated fields are visible to the approver.

Glenn 1 year ago

Okay, I think I've got a strategy here. I'll start by checking if the next approver is inactive or missing, since that seems like a common issue.

Tomas 1 year ago

Hmm, I'm a bit confused by this one. I'll need to make sure I understand the approval process and what could be causing the error.

Cherrie 1 year ago

This seems like a troubleshooting question, so I'll need to carefully review the options and think through the potential issues.

Adell 1 year ago

A) Add a delegated approver for the next approver in the process. Ah, the old 'have a backup approver' trick. Always a good idea.

Denny 1 year ago

B) Update the field level security to view on fields that are updated in the process. Hmm, gotta make sure the user can actually see the relevant fields, you know?

Evan 10 months ago

↳ replying to Denny

Let's hope the admin checks that first!

Antonio 10 months ago

↳ replying to Denny

Right? If they can't see it, they can't approve it.

Gracia 11 months ago

↳ replying to Denny

Totally agree! Visibility is key.

Audria 11 months ago

↳ replying to Denny

Exactly! Field level security can make or break the process.

Lyndia 1 year ago

I agree with Keneth, checking the page layout is important to troubleshoot the error.

Keneth 1 year ago

I think the administrator should review the page layout.

Michel 1 year ago

D) Review the page layout to ensure the fields updated in the process are visible. Sounds like a good place to start troubleshooting this issue.

Tu 1 year ago

↳ replying to Michel

User 1: Let's check the page layout to make sure all the necessary fields are visible.

Luann 1 year ago

C) Check if the user in the next approver is inactive or missing. That's the obvious one here, gotta make sure the approver is actually available to approve the request.

Mariko 1 year ago

↳ replying to Luann

User 1: Did you see the error message when trying to approve the record?

Salesforce CRT-101 Exam - Topic 1 Question 101 Discussion