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Salesforce CRT-101 Exam - Topic 1 Question 101 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 101
Topic #: 1
[All CRT-101 Questions]

DreamHouse reality has an approval process. A manager attempts to approve the record but

receives an error.

What should an administrator review to troubleshoot this request?

Show Suggested Answer Hide Answer
Suggested Answer: C

One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts. Reference: https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5


by Essie at Aug 02, 2025, 09:06 PM

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Elli
2 months ago
Adding a delegated approver sounds like a workaround, not a fix.
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Gracie
2 months ago
Page layout visibility matters, but I’d prioritize the approver status first.
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Lavera
3 months ago
Wait, can you really get an error just from an inactive user?
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Alyce
3 months ago
I think reviewing field level security is key too!
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Alishia
3 months ago
Definitely check if the next approver is inactive.
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Ernestine
3 months ago
Adding a delegated approver seems like a workaround, but I wonder if it actually addresses the root cause of the error.
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Moon
4 months ago
I feel like reviewing the page layout could help, but I can't recall if it directly affects the approval process.
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Barney
4 months ago
I remember a practice question where we had to review field level security. Could that be relevant here too?
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Daniela
4 months ago
I think we might need to check if the next approver is inactive, but I'm not entirely sure if that's the only thing to look at.
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Cecil
4 months ago
This looks straightforward. I'd review the page layout to ensure the updated fields are visible to the approver.
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Glenn
4 months ago
Okay, I think I've got a strategy here. I'll start by checking if the next approver is inactive or missing, since that seems like a common issue.
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Tomas
5 months ago
Hmm, I'm a bit confused by this one. I'll need to make sure I understand the approval process and what could be causing the error.
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Cherrie
5 months ago
This seems like a troubleshooting question, so I'll need to carefully review the options and think through the potential issues.
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Adell
5 months ago
A) Add a delegated approver for the next approver in the process. Ah, the old 'have a backup approver' trick. Always a good idea.
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Denny
5 months ago
B) Update the field level security to view on fields that are updated in the process. Hmm, gotta make sure the user can actually see the relevant fields, you know?
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Evan
2 months ago
Let's hope the admin checks that first!
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Antonio
2 months ago
Right? If they can't see it, they can't approve it.
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Gracia
2 months ago
Totally agree! Visibility is key.
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Audria
3 months ago
Exactly! Field level security can make or break the process.
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Lyndia
5 months ago
I agree with Keneth, checking the page layout is important to troubleshoot the error.
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Keneth
5 months ago
I think the administrator should review the page layout.
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Michel
6 months ago
D) Review the page layout to ensure the fields updated in the process are visible. Sounds like a good place to start troubleshooting this issue.
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Tu
5 months ago
User 1: Let's check the page layout to make sure all the necessary fields are visible.
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Luann
7 months ago
C) Check if the user in the next approver is inactive or missing. That's the obvious one here, gotta make sure the approver is actually available to approve the request.
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Mariko
5 months ago
User 1: Did you see the error message when trying to approve the record?
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