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Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 1 Question 8 Discussion

A cross-disciplinary team at Cloud Kicks has to synthesize top customer quotes and insightsfrom research and turn them into design opportunities.Which question should the team use to prioritize insights?
B) Is our technology capable of supporting this need?
A) How will this improve the customer experience?
C) What will bring in the most revenue?

Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 1 Question 8 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam
Question #: 8
Topic #: 1
[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]

A cross-disciplinary team at Cloud Kicks has to synthesize top customer quotes and insights

from research and turn them into design opportunities.

Which question should the team use to prioritize insights?

Show Suggested Answer Hide Answer
Suggested Answer: B

The three main areas that should be focused on to assess feasibility of the solution are distribution channels, capabilities, and potential partners. Distribution channels are the ways or methods that a product or service reaches the customers, such as online, in-store, or direct. Capabilities are the skills, resources, or technologies that are required or available to implement a solution, such as platform features, integrations, or tools. Potential partners are the external entities or organizations that can help or support the delivery or operation of a solution, such as suppliers, vendors, or consultants. These areas help evaluate the technical and operational feasibility of the solution, and identify the gaps or opportunities for improvement or innovation. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas


by Sylvia at Aug 08, 2023, 11:37 AM

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Loren
6 months ago
A is the best option! Happy customers lead to more revenue in the long run.
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Daniela
7 months ago
Really? I’m surprised A is the top choice. Isn’t revenue key?
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Clay
7 months ago
C makes sense too, but it shouldn't be the only focus.
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Carolann
7 months ago
I think B is just as important. Can't design what we can't support!
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Jules
7 months ago
Definitely A! Customer experience should always come first.
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Misty
8 months ago
I lean towards option A, but I wonder if we should also consider the business side. Balancing customer needs with revenue seems tricky.
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Willie
8 months ago
I feel like revenue is crucial, but it shouldn't be the only factor. I recall a case study where customer satisfaction led to long-term success.
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Alease
8 months ago
I'm not entirely sure, but I remember a practice question where we prioritized based on feasibility. Maybe option B about technology capability could be important too?
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Larue
8 months ago
I think the team should focus on how the insights improve the customer experience. That seems to align with user-centered design principles we studied.
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Cathrine
8 months ago
Okay, I've got this. Cp is all about measuring the process capability, so I just need to plug in the values and see which one matches.
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Colette
8 months ago
Hmm, this is a tricky one. I'm not entirely sure about the difference between Work Orders, Entitlement Processes, and Service Contracts. I'll need to review those concepts before deciding.
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Delmy
8 months ago
I think a 51% attack is definitely related because it gives control over the blockchain, but I feel a bit shaky on if it directly ties to account compromise.
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Kenda
1 year ago
Haha, B? What is this, an IT department meeting? Let's keep our eyes on the prize - the customer!
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Harris
1 year ago
A all the way! Improving the customer experience is the surest path to long-term success.
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Timothy
12 months ago
C) What will bring in the most revenue?
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Chau
12 months ago
B) Is our technology capable of supporting this need?
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Carin
12 months ago
A) How will this improve the customer experience?
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Glory
1 year ago
C? Really? Chasing revenue instead of understanding customer needs? That's a recipe for disaster.
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Lajuana
12 months ago
C) C? Really? Chasing revenue instead of understanding customer needs? That's a recipe for disaster.
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Chan
12 months ago
B) Is our technology capable of supporting this need?
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Gary
1 year ago
A) How will this improve the customer experience?
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Felicitas
1 year ago
Hmm, B is an important consideration, but it shouldn't be the primary driver. The customer needs should come first.
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Elmira
1 year ago
C) What will bring in the most revenue?
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Rhea
1 year ago
B) Is our technology capable of supporting this need?
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Leah
1 year ago
A) How will this improve the customer experience?
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Josue
1 year ago
But shouldn't we also consider what will bring in the most revenue? Maybe a balance between customer experience and revenue is key.
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Krystal
1 year ago
I agree with Cheryl. Customer experience should be our top priority for design opportunities.
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Hollis
1 year ago
A is the way to go! Focusing on the customer experience is the key to designing successful solutions.
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Sheron
1 year ago
A is the way to go! Focusing on the customer experience is the key to designing successful solutions.
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Tarra
1 year ago
C) What will bring in the most revenue?
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Nelida
1 year ago
B) Is our technology capable of supporting this need?
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Carmelina
1 year ago
A) How will this improve the customer experience?
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Julieta
1 year ago
B) Is our technology capable of supporting this need?
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Douglass
1 year ago
A) How will this improve the customer experience?
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Cheryl
1 year ago
I think we should prioritize insights based on how it will improve the customer experience.
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