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Salesforce Exam Strategy Designer Topic 1 Question 8 Discussion

Actual exam question for Salesforce's Strategy Designer exam
Question #: 8
Topic #: 1
[All Strategy Designer Questions]

A cross-disciplinary team at Cloud Kicks has to synthesize top customer quotes and insights

from research and turn them into design opportunities.

Which question should the team use to prioritize insights?

Show Suggested Answer Hide Answer
Suggested Answer: B

The three main areas that should be focused on to assess feasibility of the solution are distribution channels, capabilities, and potential partners. Distribution channels are the ways or methods that a product or service reaches the customers, such as online, in-store, or direct. Capabilities are the skills, resources, or technologies that are required or available to implement a solution, such as platform features, integrations, or tools. Potential partners are the external entities or organizations that can help or support the delivery or operation of a solution, such as suppliers, vendors, or consultants. These areas help evaluate the technical and operational feasibility of the solution, and identify the gaps or opportunities for improvement or innovation. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas


by Sylvia at Aug 08, 2023, 11:37 AM

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Josue
9 days ago
But shouldn't we also consider what will bring in the most revenue? Maybe a balance between customer experience and revenue is key.
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Krystal
12 days ago
I agree with Cheryl. Customer experience should be our top priority for design opportunities.
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Hollis
14 days ago
A is the way to go! Focusing on the customer experience is the key to designing successful solutions.
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Cheryl
17 days ago
I think we should prioritize insights based on how it will improve the customer experience.
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