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Salesforce Exam Strategy Designer Topic 1 Question 8 Discussion

Actual exam question for Salesforce's Strategy Designer exam
Question #: 8
Topic #: 1
[All Strategy Designer Questions]

A cross-disciplinary team at Cloud Kicks has to synthesize top customer quotes and insights

from research and turn them into design opportunities.

Which question should the team use to prioritize insights?

Show Suggested Answer Hide Answer
Suggested Answer: B

The three main areas that should be focused on to assess feasibility of the solution are distribution channels, capabilities, and potential partners. Distribution channels are the ways or methods that a product or service reaches the customers, such as online, in-store, or direct. Capabilities are the skills, resources, or technologies that are required or available to implement a solution, such as platform features, integrations, or tools. Potential partners are the external entities or organizations that can help or support the delivery or operation of a solution, such as suppliers, vendors, or consultants. These areas help evaluate the technical and operational feasibility of the solution, and identify the gaps or opportunities for improvement or innovation. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas


by Sylvia at Aug 08, 2023, 11:37 AM

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Kenda
1 months ago
Haha, B? What is this, an IT department meeting? Let's keep our eyes on the prize - the customer!
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Harris
1 months ago
A all the way! Improving the customer experience is the surest path to long-term success.
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Chau
1 days ago
B) Is our technology capable of supporting this need?
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Carin
5 days ago
A) How will this improve the customer experience?
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Glory
1 months ago
C? Really? Chasing revenue instead of understanding customer needs? That's a recipe for disaster.
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Gary
16 days ago
A) How will this improve the customer experience?
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Felicitas
2 months ago
Hmm, B is an important consideration, but it shouldn't be the primary driver. The customer needs should come first.
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Elmira
16 days ago
C) What will bring in the most revenue?
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Rhea
17 days ago
B) Is our technology capable of supporting this need?
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Leah
18 days ago
A) How will this improve the customer experience?
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Josue
2 months ago
But shouldn't we also consider what will bring in the most revenue? Maybe a balance between customer experience and revenue is key.
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Krystal
2 months ago
I agree with Cheryl. Customer experience should be our top priority for design opportunities.
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Hollis
2 months ago
A is the way to go! Focusing on the customer experience is the key to designing successful solutions.
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Sheron
18 days ago
A is the way to go! Focusing on the customer experience is the key to designing successful solutions.
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Tarra
23 days ago
C) What will bring in the most revenue?
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Nelida
29 days ago
B) Is our technology capable of supporting this need?
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Carmelina
1 months ago
A) How will this improve the customer experience?
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Julieta
1 months ago
B) Is our technology capable of supporting this need?
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Douglass
2 months ago
A) How will this improve the customer experience?
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Cheryl
2 months ago
I think we should prioritize insights based on how it will improve the customer experience.
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