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Salesforce Certified Strategy Designer Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified Strategy Designer
Duration: 105 Minutes
Number of questions in our database: 123
Exam Version: Apr. 09, 2024
Exam Official Topics:
  • Topic 1: Given a scenario, craft a strategy to create alignment/ Given a business need, connect user needs to high-level Salesforce capabilities
  • Topic 2: Determine the technical and business capabilities that underpin the delivery of vision to solution/ Identify the metrics and signals that will define success
  • Topic 3: Given a scenario, utilize the tools for productive cross-discipline collaboration/ Identify the best methods of co-creation to employ with customers and stakeholders
  • Topic 4: Identify the key relationships needed to solve the challenge statement/ identify the best presentation techniques for communicating a vision
  • Topic 5: Determine the knowledge and skill infusions needed in the creation of a vision/ Given a customer scenario, advocate for ethics and values on behalf of both users and the organization
  • Topic 6: Create a roadmap for implementation that is feasible and holds true to the vision in every iteration/ Determine the criteria for feasibility, desirability, and viability
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Free Salesforce Salesforce Certified Strategy Designer Exam Actual Questions

The questions for Salesforce Certified Strategy Designer were last updated On Apr. 09, 2024

Question #1

Cloud Kicks has designed two new features for its online shopping experience. Feature A is

a tracker to show existing customers when their footwear will arrive, feature B gives the option to

invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the

strategy designer use to determine which feature to build first?

Reveal Solution Hide Solution
Correct Answer: C

The criteria that the strategy designer should use to determine which feature to build first is value and effort. Value and effort are two dimensions that can help evaluate and compare features based on their impact on achieving the desired outcomes and their difficulty or complexity to implement. Features that have high value and low effort are usually prioritized, while features that have low value and high effort are usually deprioritized or eliminated. Outcome and bandwidth or resourcing and budget may not be sufficient criteria for determining which feature to build first, as they do not account for both value and effort.


Question #2

An insurance company has a calc banding process that involves multiple team members,

different departments, and many disparate systems

Which Salesforce automation tool should a strategy designer recommend to improve business

process efficiency?

Reveal Solution Hide Solution
Correct Answer: B

The best Salesforce automation tool to recommend to improve business process efficiency for an insurance company that has a complex underwriting process is MuleSoft, as this helps integrate and orchestrate data and applications across different systems and platforms. Financial Services Cloud or Service Cloud may not be able to automate the underwriting process effectively.


Question #3

The team at Cloud Kicks is spending too much time curating dashboards of the company's

sales pipeline for multiple different levels of leadership, who are interested in different views of the

same data.

What should the strategy designer recommend to help the team efficiently share the right data?

Reveal Solution Hide Solution
Correct Answer: C

The best recommendation to help the team efficiently share the right data is to create dashboards in Tableau, as this allows them to visualize and analyze data from different sources, customize and filter views, and share insights with different audiences. Developing reports in Sales Cloud or providing Kanban view in Revenue Cloud may not offer the same level of flexibility and functionality as Tableau.


Question #4

Cloud Kicks customers have publicly challenged the company to use its market-leading position as

an ethical force for good in social change What is one way the company can embed ethical use

principles into its day to day work?

Reveal Solution Hide Solution
Correct Answer: B

One way the company can embed ethical use principles into its day to day work is by using Consequence Scanning, which is an agile practice that fits within an iterative development cycle and allows organizations to consider the potential consequences of their product or service on people, communities, and the planet. Consequence Scanning helps identify and mitigate potential harms or risks, and align the product or service with the organization's values and culture. Quantitative research or journey mapping may not be sufficient or effective for embedding ethical use principles.


Question #5

An online retailer developing a new sales strategy that releases a new, limited time

promotion every 10 minutes to keep shoppers engaged.

The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around

addiction.

Which strategy should be used to bring potential issues to light?

Reveal Solution Hide Solution
Correct Answer: A

The best strategy to use to bring potential issues to light for a sales strategy that falls into an ethical risk zone around addiction is to design a workshop for the team to slow down and think through the potential consequences of the strategy and uncover stakeholder perspectives, as this helps foster ethical awareness, reflection, and dialogue. Releasing the project as intended or creating a provocative presentation may not address the ethical risk or create alignment.



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