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Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 1 Question 63 Discussion

Claud Kicks (CK) has launched a new online store with special emphasis on improving userexperience.Which metric should be used to measure user experience improvements achieved as on outcome ofthe redesign?
C) Customer Satisfaction Score (CSAT)
A) Increased transaction volume
B) Net Adoption Score (NAS)

Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 1 Question 63 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam
Question #: 63
Topic #: 1
[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]

Claud Kicks (CK) has launched a new online store with special emphasis on improving user

experience.

Which metric should be used to measure user experience improvements achieved as on outcome of

the redesign?

Show Suggested Answer Hide Answer
Suggested Answer: C

The best metric to measure user experience improvements achieved as an outcome of the redesign is Customer Satisfaction Score (CSAT), which is a simple and direct way of gauging how satisfied customers are with the product or service. Increased transaction volume or Net Adoption Score (NAS) may not reflect the user experience aspects of the redesign.


by Lennie at Jun 19, 2026, 04:31 PM

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Micah
4 days ago
Not sure if NAS captures the full picture, though.
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Allene
9 days ago
Totally agree, CSAT gives direct insight into customer feelings!
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Magnolia
14 days ago
Wait, are we really considering transaction volume as a user experience metric?
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Fletcher
19 days ago
I think NAS might be more relevant for long-term engagement.
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Launa
24 days ago
CSAT is a solid choice for measuring user experience!
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Dottie
30 days ago
I’m a bit confused about which metric to choose. I know CSAT is important, but I wonder if NAS might give a better overall picture of user engagement post-redesign.
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Kanisha
1 month ago
Increased transaction volume seems more like a business outcome rather than a direct measure of user experience. I feel like CSAT might be the best choice here.
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Princess
1 month ago
I remember practicing a question similar to this, and I think the Net Adoption Score (NAS) could also be relevant since it reflects how well users are embracing the new features.
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Avery
2 months ago
I think the Customer Satisfaction Score (CSAT) would be a good metric to measure user experience improvements, but I'm not entirely sure how it directly relates to redesign outcomes.
upvoted 0 times
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