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Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 1 Question 63 Discussion
Actual exam question for
Salesforce's
Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam
Question #: 63
Topic #: 1
[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]
Topic #: 1
Claud Kicks (CK) has launched a new online store with special emphasis on improving user
experience.
Which metric should be used to measure user experience improvements achieved as on outcome of
the redesign?
Suggested Answer:
C
The best metric to measure user experience improvements achieved as an outcome of the redesign is Customer Satisfaction Score (CSAT), which is a simple and direct way of gauging how satisfied customers are with the product or service. Increased transaction volume or Net Adoption Score (NAS) may not reflect the user experience aspects of the redesign.
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