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Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 1 Question 4 Discussion

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.Which option reflects the format of the design challenge statement"?
C) How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
A) As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
B) Unify platforms and centralize support operations to save customers time and reduce business costs.

Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 1 Question 4 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam
Question #: 4
Topic #: 1
[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.

Which option reflects the format of the design challenge statement"?

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Suggested Answer: C

This option reflects the format of the design challenge statement. A design challenge statement is a statement that frames the problem to be solved in a human-centered and open-ended way. It typically follows the format of ''How might we (HMW) + user + need + outcome''. It helps inspire and guide the ideation and solution generation process. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/write-a-design-challenge-statement


by Shawna at Jul 09, 2023, 04:36 AM

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Val
9 months ago
Wait, how does C even work in practice? Seems complicated.
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Virgina
10 months ago
Totally agree with A, it’s user-focused and clear!
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Arminda
10 months ago
C sounds a bit vague, not sure it captures the challenge well.
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Chauncey
10 months ago
I think B is more about the solution than the user need.
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Paz
10 months ago
Option A is definitely the right format!
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Jenelle
11 months ago
I feel like option A captures the user perspective well, but I wonder if it’s too focused on just one feature.
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Mirta
11 months ago
I’m a bit confused. I thought the design challenge should be more specific, but option B seems too broad to me.
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Veronika
11 months ago
I remember practicing with similar questions, and I feel like option C is more about exploring solutions rather than stating a clear challenge.
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Sage
11 months ago
I think the design challenge statement should focus on the user's needs, so maybe option A? But I'm not entirely sure.
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Pauline
11 months ago
This seems like a pretty straightforward question about communication theory. I'm pretty confident I know the right answer, but I'll make sure to read through the options one more time before submitting.
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Francesco
11 months ago
Ah, I think I know the answer to this one. The VMware Cloud Director Appliance is designed to work with NFS storage, so I'm going to go with option A.
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Wilda
11 months ago
Hmm, I'm a bit unsure about the difference between credit risk and prepayment risk. Let me think this through carefully.
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Luther
11 months ago
I think the answer might be hardware maintenance since in a public cloud, they handle the physical servers.
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