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Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 1 Question 1 Discussion

A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.What should the strategy designer create to align stakeholders on the most important customer issues'?
B) Journey map
A) Service blueprint
C) Data dashboard

Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam - Topic 1 Question 1 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Strategy Designer (Plat-UX-102) exam
Question #: 1
Topic #: 1
[All Salesforce Certified Platform Strategy Designer (Plat-UX-102) Questions]

A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.

What should the strategy designer create to align stakeholders on the most important customer issues'?

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Suggested Answer: B

A journey map is a tool that the strategy designer should create to align stakeholders on the most important customer issues. A journey map is a visual representation of the customer's experience with a product or service, from their perspective. It helps identify the customer's needs, goals, pain points, emotions, and touchpoints across different stages of their journey. It also helps prioritize and address the most critical customer problems or opportunities for improvement. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-journey-mapping-session


by Kristeen at Jul 03, 2023, 01:11 PM

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Jody
6 months ago
Totally agree, everyone needs to see the customer journey laid out!
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Delisa
7 months ago
Wait, can a dashboard really capture all those nuances?
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Nobuko
7 months ago
Definitely a journey map! It highlights pain points clearly.
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Curtis
7 months ago
I think a service blueprint is more comprehensive for this.
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Naomi
7 months ago
A journey map would really help visualize the customer experience.
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Brice
8 months ago
I’m a bit confused; I thought service blueprints were for operational insights. Wouldn't a journey map be better for understanding customer pain points?
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Veronika
8 months ago
A data dashboard might provide insights, but it feels more like a reporting tool than something to align on customer issues. I think the journey map is more relevant here.
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Alberta
8 months ago
I remember practicing with service blueprints, and they seem useful for detailing processes, but I'm leaning towards a journey map for this question.
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Robt
8 months ago
I think a journey map could help visualize the customer experience and highlight pain points, but I'm not entirely sure if it's the best choice for aligning stakeholders.
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Celestina
8 months ago
Okay, let me review the information provided and see if I can identify the correct example of loss aversion bias.
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Emmett
8 months ago
Adjusting story points to account for technical debt sounds like a smart way to make it visible. I'll go with option B.
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Carolynn
8 months ago
I'm feeling pretty confident about this one. I've worked with ZFS mirroring before, and I believe Option C, "zpool split tank1 tank2", is the correct answer.
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