Salesforce Exam Certified-Business-Analyst Topic 9 Question 5 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst exam

Question #: 5
Topic #: 9

[All Salesforce Certified Business Analyst Questions]

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:

"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."

Which mistake did the BA make when creating this story?

AThe goal is undefined.

BThe persona is undefined.

CThe need is undefined.

Show Suggested Answer

Suggested Answer: B

by Willard at Jul 26, 2022, 08:03 AM

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