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Salesforce Certified Business Analyst (BA-201) Exam - Topic 9 Question 5 Discussion

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."Which mistake did the BA make when creating this story?
B) The persona is undefined.
A) The goal is undefined.
C) The need is undefined.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 9 Question 5 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 5
Topic #: 9
[All Salesforce Certified Business Analyst (BA-201) Questions]

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:

"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."

Which mistake did the BA make when creating this story?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Willard at Jul 26, 2022, 08:03 AM

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Domingo
10 months ago
I’m surprised they didn’t specify the user role!
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Bernardo
10 months ago
Wait, are we sure the need is really undefined?
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Zena
10 months ago
I think the goal is a bit vague too.
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Nichelle
11 months ago
Totally agree, it’s not clear who the user is.
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Yan
11 months ago
The persona is undefined.
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Jenelle
11 months ago
I thought the persona was important, but now I'm wondering if the goal being undefined could also be a mistake. It feels like both could be issues.
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Eliz
11 months ago
I remember a practice question where the need was the main focus. Here, it seems like the need isn't clearly articulated either.
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Marvel
11 months ago
I'm not sure, but I feel like the goal might be a bit vague too. It talks about increasing efficiencies, but how do we measure that?
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Janae
11 months ago
I think the persona is undefined. The story just says "user," which isn't specific enough for a good user story.
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Jacqueline
11 months ago
This is a tricky one. I'm not 100% sure, but I'm leaning towards option A since it seems to best describe what UCR charges are in the context of insurance.
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Delmy
11 months ago
This seems like a straightforward question about the Total Rewards Design Process. I'll carefully review the process steps and think about how the business strategy would tie back in at the end.
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Alease
11 months ago
I remember studying that Java has libraries for image processing too. Maybe it's possible there!
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Sharita
11 months ago
Okay, let's think this through. The question is asking about the capabilities of a user with the Data Creator role, so I need to focus on that. I know the Data Creator role allows creating data, but I'm not sure about the access to queries. I'll need to carefully read through the options and see which ones are true statements.
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Louvenia
11 months ago
I think the valid options are serif, cursive, and fantasy. But I'm not 100% sure, so I'll have to review my notes on CSS font properties.
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Rosendo
11 months ago
I've got this! The Service Level Manager is not responsible for negotiating requests for service - that's the Service Desk's job. The other options are all core responsibilities of the Service Level Manager role. I'm confident C is the correct answer.
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