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Salesforce Certified Business Analyst Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified Business Analyst
Duration: 105 Minutes
Number of questions in our database: 273
Exam Version: Nov. 28, 2023
Exam Official Topics:
  • Topic 1: Apply the implementation lifecycle for planning business analysis activities/ Understand the components of a user story to perform thorough analysis
  • Topic 2: Guide UAT and manage the results to determine whether the solution meets the requirements/ Analyze the customer's Salesforce environment to identify opportunities and constraints
  • Topic 3: Document user stories in a version controlled repository to manage scope/ Explain how to move from current state analysis to an agreed future state design
  • Topic 4: Given a scenario, manage competing priorities to obtain sign-off from stakeholders/ Contrast the difference between acceptance criteria vs. definition of done
  • Topic 5: Analyze and document a business process to elicit requirements and identify resources to visualize a future state/ Document requirements in a version controlled repository to manage scope
  • Topic 6: Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization/ Apply governance on agreed future state processes to control scope
  • Topic 7: Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state/ Given a scenario, make a go/no-go release decision when new business or technical issues arise
  • Topic 8: Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements/ Demonstrate how to define the scope of a complex business process and break it down into manageable steps
  • Topic 9: Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle/ Given a scenario, choose the most effective technique for eliciting business needs from stakeholders
  • Topic 10: Distinguish between requirements vs. user stories to engage business and technical stakeholders/ Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business

Free Salesforce Salesforce Certified Business Analyst Exam Actual Questions

The questions for Salesforce Certified Business Analyst were last updated On Nov. 28, 2023

Question #1

Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.

What should the BA do first?

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Question #2

The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.

What should a business analyst recommend to ensure UAT result are document security.

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Question #3

A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.

What are the key activities that the BA must complete prior to beginning development?

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Correct Answer: C
Question #4

The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.

What should a business analyst recommend to ensure UAT result are document security.

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Question #5

The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.

Which key steps should the BA take next?

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