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Salesforce Certified Business Analyst Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified Business Analyst
Duration: 105 Minutes
Number of questions in our database: 253
Exam Version: Jan. 26, 2023
Exam Official Topics:
  • Topic 1: Apply the implementation lifecycle for planning business analysis activities/ Understand the components of a user story to perform thorough analysis
  • Topic 2: Guide UAT and manage the results to determine whether the solution meets the requirements/ Analyze the customer's Salesforce environment to identify opportunities and constraints
  • Topic 3: Document user stories in a version controlled repository to manage scope/ Explain how to move from current state analysis to an agreed future state design
  • Topic 4: Given a scenario, manage competing priorities to obtain sign-off from stakeholders/ Contrast the difference between acceptance criteria vs. definition of done
  • Topic 5: Analyze and document a business process to elicit requirements and identify resources to visualize a future state/ Document requirements in a version controlled repository to manage scope
  • Topic 6: Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization/ Apply governance on agreed future state processes to control scope
  • Topic 7: Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state/ Given a scenario, make a go/no-go release decision when new business or technical issues arise
  • Topic 8: Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements/ Demonstrate how to define the scope of a complex business process and break it down into manageable steps
  • Topic 9: Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle/ Given a scenario, choose the most effective technique for eliciting business needs from stakeholders
  • Topic 10: Distinguish between requirements vs. user stories to engage business and technical stakeholders/ Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business

Free Salesforce Salesforce Certified Business Analyst Exam Actual Questions

The questions for Salesforce Certified Business Analyst were last updated On Jan. 26, 2023

Question #1

Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.

Which step should the BA take next?

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Correct Answer: A

Question #2

The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will

be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.

What should the lead BA tell the junior BAs to include in a user story?

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Correct Answer: B

Question #3

Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.

Which step should the BA take next?

Reveal Solution Hide Solution
Correct Answer: A

Question #4

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.

What is the first step the BA should take to help resolve the issue?

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Correct Answer: B

Question #5

A business analyst (BA) is reviewing the risks associated With a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.

Which type of analysis is the BA performing?

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Correct Answer: B


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