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Salesforce Certified Business Analyst Exam
- Topic 1: Apply the implementation lifecycle for planning business analysis activities/ Understand the components of a user story to perform thorough analysis
- Topic 2: Guide UAT and manage the results to determine whether the solution meets the requirements/ Analyze the customer's Salesforce environment to identify opportunities and constraints
- Topic 3: Document user stories in a version controlled repository to manage scope/ Explain how to move from current state analysis to an agreed future state design
- Topic 4: Given a scenario, manage competing priorities to obtain sign-off from stakeholders/ Contrast the difference between acceptance criteria vs. definition of done
- Topic 5: Analyze and document a business process to elicit requirements and identify resources to visualize a future state/ Document requirements in a version controlled repository to manage scope
- Topic 6: Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization/ Apply governance on agreed future state processes to control scope
- Topic 7: Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state/ Given a scenario, make a go/no-go release decision when new business or technical issues arise
- Topic 8: Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements/ Demonstrate how to define the scope of a complex business process and break it down into manageable steps
- Topic 9: Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle/ Given a scenario, choose the most effective technique for eliciting business needs from stakeholders
- Topic 10: Distinguish between requirements vs. user stories to engage business and technical stakeholders/ Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business
Free Salesforce Salesforce Certified Business Analyst Exam Actual Questions
The questions for Salesforce Certified Business Analyst were last updated On May. 25, 2023
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. ,
Which action should the BA take during the meeting?
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?
The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?
Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?
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