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Salesforce Certified Business Analyst Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified Business Analyst
Duration: 105 Minutes
Number of questions in our database: 273
Exam Version: Apr. 08, 2024
Exam Official Topics:
  • Topic 1: Customer Discovery: This topic discusses business strategies, goals, initiatives, leveraging existing products, and explain Business Analyst roles and responsibilities. It also delves into the implementation lifecycle, assessment of the customer's Salesforce environment(s), and demonstration of Salesforce capabilities.
  • Topic 2: Business Process Mapping: It deals with the scope of a complex business process, documentation of a business process in a version controlled repository to manage scope.
  • Topic 3: Requirements: The topic is all about understanding the differences between scope, requirements and user stories, engaging stakeholders, and documenting requirements.
  • Topic 4: User Stories: In this topic, questions about components of a user story, writing acceptance criteria, and documenting user stories appear.
  • Topic 5: Development Support and User Acceptance: Its focal points are supporting and validating project delivery and user acceptance testing (UAT).
Disscuss Salesforce Salesforce Certified Business Analyst Topics, Questions or Ask Anything Related


19 days ago
In this scenario, it's crucial for the lead business analyst to guide the junior BAs in understanding the importance of detailing user stories comprehensively. By focusing on the intended audience, the junior BAs can tailor their revisions to ensure clarity and relevance, particularly regarding critical functionalities like case routing.
upvoted 1 times

Free Salesforce Salesforce Certified Business Analyst Exam Actual Questions

The questions for Salesforce Certified Business Analyst were last updated On Apr. 08, 2024

Question #3

The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.

What should a business analyst recommend to ensure UAT result are document security.

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Question #4

The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).

Which task should be assigned to the BA?

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Correct Answer: B

A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements.

Question #5

After stakeholders formally signed off on requirements, the business analyst (BA) received numerous emails requesting changes to Salesforce during uses acceptance testing (UAT). The BA quickly became overwhelmed by the requests and needs a way to organize and peritonitis them.

What should the BA use to help them organize these requests?

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Correct Answer: A

This answer states that change request log is what the BA should use to help them organize and prioritize requests for changes to Salesforce during UAT after receiving numerous emails from stakeholders who formally signed off on requirements. Change request log is a document or a file that records and tracks requests for changes to a project or a product, such as adding, modifying, or removing a feature or a functionality. Change request log is what the BA should use to help them organize and prioritize requests for changes to Salesforce during UAT because it helps the BA to manage and monitor the requests for changes, and to evaluate and approve or reject them based on their impact, urgency, or feasibility. Reference:

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