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Salesforce Certified Business Analyst Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified Business Analyst
Duration: 105 Minutes
Number of questions in our database: 193
Exam Version: Aug. 15, 2022
Exam Official Topics:
  • Topic 1: Apply the implementation lifecycle for planning business analysis activities/ Understand the components of a user story to perform thorough analysis
  • Topic 2: Guide UAT and manage the results to determine whether the solution meets the requirements/ Analyze the customer's Salesforce environment to identify opportunities and constraints
  • Topic 3: Document user stories in a version controlled repository to manage scope/ Explain how to move from current state analysis to an agreed future state design
  • Topic 4: Given a scenario, manage competing priorities to obtain sign-off from stakeholders/ Contrast the difference between acceptance criteria vs. definition of done
  • Topic 5: Analyze and document a business process to elicit requirements and identify resources to visualize a future state/ Document requirements in a version controlled repository to manage scope
  • Topic 6: Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization/ Apply governance on agreed future state processes to control scope
  • Topic 7: Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state/ Given a scenario, make a go/no-go release decision when new business or technical issues arise
  • Topic 8: Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements/ Demonstrate how to define the scope of a complex business process and break it down into manageable steps
  • Topic 9: Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle/ Given a scenario, choose the most effective technique for eliciting business needs from stakeholders
  • Topic 10: Distinguish between requirements vs. user stories to engage business and technical stakeholders/ Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business

Free Salesforce Salesforce Certified Business Analyst Exam Actual Questions

The questions for Salesforce Certified Business Analyst were last updated On Aug. 15, 2022

Question #1

Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.

Which technique is the BA using?

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Correct Answer: A

Question #2

A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.

What should the BA do next?

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Correct Answer: B

Question #3

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:

"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."

Which mistake did the BA make when creating this story?

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Correct Answer: B

Question #4

A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.

Which way should the BA approach creation of this documentation?

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Correct Answer: A

Question #5

Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.

How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

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Correct Answer: B

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