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Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 43 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 43
Topic #: 3
[All Salesforce Certified Business Analyst (BA-201) Questions]

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?

What are the next steps the business analyst should take?

Show Suggested Answer Hide Answer
Suggested Answer: C

This answer states that partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application available on its Experience Cloud site at UC. Partners are external entities or organizations that have a business relationship or an agreement with UC, such as suppliers, distributors, resellers, etc. Customers are external entities or organizations that purchase or use UC's products or services. Partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application because they have an interest or an influence on UC's business performance and outcomes, and they can provide valuable feedback or insights on UC's inventory forecasting needs and expectations. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Lynelle at Jul 10, 2024, 10:04 PM

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Bernardine
3 months ago
Maybe check AppExchange for some cool solutions?
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Aliza
3 months ago
Wait, are there really no workarounds for this? Seems odd.
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Skye
3 months ago
Totally agree with Leslie, that's the best approach!
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Leslie
4 months ago
I think they should just document what they want first.
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Roxane
4 months ago
You can't modify the recently viewed list, that's a known limitation.
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Mauricio
4 months ago
I recall that researching the impact of changes is crucial, especially if it affects multiple users. That might be the best next step.
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Winfred
4 months ago
I’m a bit confused about whether we should recommend submitting a ticket or just document the issue. Both seem important.
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Refugia
4 months ago
I think we practiced a similar question where we had to document user needs first. That might be the right approach here too.
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Rana
5 months ago
I remember we discussed how the recently viewed list is a system-generated view, so I’m not sure if it can be modified directly.
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Nakisha
5 months ago
I think my approach would be to document the desired outcome, research the impact, and then work with the Salesforce team to find the best way to implement the changes. Submitting a ticket seems like a good first step.
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Latosha
5 months ago
An AppExchange solution could be worth looking into, but I'd want to make sure it's a good fit and won't cause any other issues. Documenting the requirements first is a smart move.
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Shonda
5 months ago
Definitely recommend the user submit a ticket related to the field creation. That seems like the best way to get the Salesforce team involved and find a solution.
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Brice
5 months ago
This seems like a straightforward issue with the recently viewed list. I'd start by documenting the desired outcome and researching the impact of making a change.
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Marshall
5 months ago
I'm a bit confused about why the sales manager can't modify the recently viewed list. I'd need to do some more research to understand the limitations there before recommending next steps.
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Ranee
5 months ago
Okay, I've got this. The key here is that the question is asking about surveys that are "planned and scheduled on a periodic basis." That rules out one-time surveys, so I'm going to go with A - annual surveys.
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Wilda
5 months ago
This question seems straightforward, I think the answer is Human task and Business rule.
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Leigha
10 months ago
Personally, I think the business analyst should go with option C. It's important to understand the full impact of the change before making any recommendations. I mean, who knows what kind of cosmic disturbance could be caused by tampering with the Recently Viewed list?
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Shannan
8 months ago
Researching the impact of making a change is crucial in this situation.
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Lorean
9 months ago
I think documenting the desired outcome is a good first step.
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Leonor
9 months ago
I agree, it's always important to understand the impact before making any modifications.
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Clare
9 months ago
Option C sounds like the best approach. We need to be careful with changes.
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Wilda
10 months ago
Haha, the sales manager is really pushing their luck here. Trying to modify the 'recently viewed' list? That's like trying to change the laws of physics! Option C is definitely the way to go - gotta do your homework before messing with the sacred Recently Viewed list.
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Armanda
10 months ago
I'm not sure about this one. Shouldn't the sales manager just be able to customize the list views as they see fit? Option B about an AppExchange solution sounds interesting, but it might be overkill for this scenario.
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Lavonna
10 months ago
C) Document the desired outcome and research the impact of making a change.
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Stefania
10 months ago
A) Recommend that the user submit a ticket related to the field creation.
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Tina
11 months ago
I think submitting a ticket for field creation is the best next step.
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Eileen
11 months ago
I think the correct answer is C. The business analyst should document the desired outcome and research the impact of making the change. Modifying the recently viewed list seems like a complex task, so they need to thoroughly understand the implications before proceeding.
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Victor
11 months ago
I agree with Royal. Researching the impact of making a change is crucial.
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Royal
11 months ago
I think the business analyst should document the desired outcome first.
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