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Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 43 Discussion

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?What are the next steps the business analyst should take?
C) Document the desired outcome and research the impact of making a change.
A) Recommend that the user submit a ticket related to the field creation.
B) Research AppExchange solution that offer customization options.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 43 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 43
Topic #: 3
[All Salesforce Certified Business Analyst (BA-201) Questions]

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?

What are the next steps the business analyst should take?

Show Suggested Answer Hide Answer
Suggested Answer: C

This answer states that partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application available on its Experience Cloud site at UC. Partners are external entities or organizations that have a business relationship or an agreement with UC, such as suppliers, distributors, resellers, etc. Customers are external entities or organizations that purchase or use UC's products or services. Partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application because they have an interest or an influence on UC's business performance and outcomes, and they can provide valuable feedback or insights on UC's inventory forecasting needs and expectations. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Lynelle at Jul 10, 2024, 10:04 PM

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Bernardine
9 months ago
Maybe check AppExchange for some cool solutions?
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Aliza
10 months ago
Wait, are there really no workarounds for this? Seems odd.
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Skye
10 months ago
Totally agree with Leslie, that's the best approach!
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Leslie
10 months ago
I think they should just document what they want first.
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Roxane
10 months ago
You can't modify the recently viewed list, that's a known limitation.
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Mauricio
10 months ago
I recall that researching the impact of changes is crucial, especially if it affects multiple users. That might be the best next step.
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Winfred
11 months ago
I’m a bit confused about whether we should recommend submitting a ticket or just document the issue. Both seem important.
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Refugia
11 months ago
I think we practiced a similar question where we had to document user needs first. That might be the right approach here too.
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Rana
11 months ago
I remember we discussed how the recently viewed list is a system-generated view, so I’m not sure if it can be modified directly.
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Nakisha
11 months ago
I think my approach would be to document the desired outcome, research the impact, and then work with the Salesforce team to find the best way to implement the changes. Submitting a ticket seems like a good first step.
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Latosha
11 months ago
An AppExchange solution could be worth looking into, but I'd want to make sure it's a good fit and won't cause any other issues. Documenting the requirements first is a smart move.
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Shonda
11 months ago
Definitely recommend the user submit a ticket related to the field creation. That seems like the best way to get the Salesforce team involved and find a solution.
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Brice
11 months ago
This seems like a straightforward issue with the recently viewed list. I'd start by documenting the desired outcome and researching the impact of making a change.
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Marshall
11 months ago
I'm a bit confused about why the sales manager can't modify the recently viewed list. I'd need to do some more research to understand the limitations there before recommending next steps.
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Ranee
11 months ago
Okay, I've got this. The key here is that the question is asking about surveys that are "planned and scheduled on a periodic basis." That rules out one-time surveys, so I'm going to go with A - annual surveys.
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Wilda
11 months ago
This question seems straightforward, I think the answer is Human task and Business rule.
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Leigha
1 year ago
Personally, I think the business analyst should go with option C. It's important to understand the full impact of the change before making any recommendations. I mean, who knows what kind of cosmic disturbance could be caused by tampering with the Recently Viewed list?
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Shannan
1 year ago
Researching the impact of making a change is crucial in this situation.
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Lorean
1 year ago
I think documenting the desired outcome is a good first step.
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Leonor
1 year ago
I agree, it's always important to understand the impact before making any modifications.
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Clare
1 year ago
Option C sounds like the best approach. We need to be careful with changes.
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Wilda
1 year ago
Haha, the sales manager is really pushing their luck here. Trying to modify the 'recently viewed' list? That's like trying to change the laws of physics! Option C is definitely the way to go - gotta do your homework before messing with the sacred Recently Viewed list.
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Armanda
1 year ago
I'm not sure about this one. Shouldn't the sales manager just be able to customize the list views as they see fit? Option B about an AppExchange solution sounds interesting, but it might be overkill for this scenario.
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Lavonna
1 year ago
C) Document the desired outcome and research the impact of making a change.
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Stefania
1 year ago
A) Recommend that the user submit a ticket related to the field creation.
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Tina
1 year ago
I think submitting a ticket for field creation is the best next step.
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Eileen
1 year ago
I think the correct answer is C. The business analyst should document the desired outcome and research the impact of making the change. Modifying the recently viewed list seems like a complex task, so they need to thoroughly understand the implications before proceeding.
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Victor
1 year ago
I agree with Royal. Researching the impact of making a change is crucial.
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Royal
1 year ago
I think the business analyst should document the desired outcome first.
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