Discuss Salesforce Salesforce Certified Business Analyst (BA-201) Exam Topic 3 Question 27

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.

What should the BA create to engage stakeholders?

AValue Stream Map

BUniversal Process Notation

CCapability Model

Suggested Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

Get Premium Salesforce Certified Business Analyst (BA-201) Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

47 comments · newest first

Merissa 11 months ago

A Capability Model might miss the detailed steps we need to focus on.

Denise 11 months ago

Wait, can a Value Stream Map really cover all those complexities?

Winifred 12 months ago

Definitely need to simplify those handoffs!

Long 12 months ago

I think Universal Process Notation is more effective for clarity.

Elouise 1 year ago

A Value Stream Map would really help visualize the process!

Corrina 1 year ago

I have a vague memory of Value Stream Maps being effective for engaging stakeholders. They help in breaking down processes, right?

Terrilyn 1 year ago

Capability Models were mentioned in a practice question, but I feel like they focus more on what the organization can do rather than the onboarding process itself.

Heike 1 year ago

I'm not entirely sure, but I think Universal Process Notation could help standardize the steps. It might be too technical for some stakeholders, though.

Lizette 1 year ago

I remember we talked about Value Stream Maps in class. They seem really useful for visualizing the handoffs and identifying bottlenecks.

Diego 1 year ago

I'm a bit confused on the best approach here. The question is asking what the BA should create, but it's not clear if we need to focus on the current state or propose a future state solution. I'll need to think this through carefully.

Cordelia 1 year ago

I think a capability model could be useful to engage the stakeholders and get a high-level understanding of the different teams and their responsibilities in the onboarding process.

Edelmira 1 year ago

Hmm, I'm not sure if a value stream map is the best approach here. The question mentions breaking down the onboarding process into simpler steps, so a process notation diagram might be more appropriate.

Jettie 1 year ago

This seems like a straightforward process improvement question. I'd start by creating a value stream map to visualize the current onboarding process and identify the key handoff points.

Jeanice 1 year ago

Based on the details provided, I'd recommend creating a value stream map. This will help the team visualize the end-to-end onboarding process, identify bottlenecks, and collaborate on improvements.

Tamera 1 year ago

This question seems straightforward, but I want to make sure I understand the concepts correctly. From what I recall, rule-based detection is more about verifying specific criteria, while statistical detection looks at the likelihood of an action or identity based on data analysis. I'll carefully consider each answer choice.

Jordan 1 year ago

I feel pretty confident about this one. The key is to focus on the forward rate based on the LIBOR term structure and compare that to the contract rate to arrive at the FRA price.

Carey 1 year ago

This seems like it's testing our understanding of how to properly adjust for differences in patient characteristics when evaluating treatment outcomes. The key is "risk adjustment" - that's the technique used to control for the impact of comorbidities.

Lucina 1 year ago

I seriously doubt that encrypting keys directly in the code is secure. I'll go with the environment variable option instead.

Cristal 1 year ago

I'm a little confused on this one. Is it the MX (Mail Exchange) record? Or maybe the CNAME (Canonical Name) record? I'll have to double-check my notes to be sure.

Audry 1 year ago

Hmm, this looks straightforward. I think I can find the dimensions of the SFX power supply in my notes or online.

Lacresha 1 year ago

Forget the Capability Model, that's way too complex for this. Value Stream Map is the sensible solution.

Dominga 1 year ago

Value Stream Map all the way! Anything else and the stakeholders will be scratching their heads.

Tamra 1 year ago

↳ replying to Dominga

Value Stream Map all the way! Anything else and the stakeholders will be scratching their heads.

Adell 1 year ago

↳ replying to Dominga

C) Capability Model

Alana 1 year ago

↳ replying to Dominga

B) Universal Process Notation

Veta 1 year ago

↳ replying to Dominga

A) Value Stream Map

Maira 2 years ago

Capability Model? Nah, that's for the big boys. Value Stream Map is the practical choice for this scenario.

Sabine 1 year ago

↳ replying to Maira

Because Value Stream Map provides a visual representation of the entire process.

Virgina 1 year ago

↳ replying to Maira

Why not Universal Process Notation?

Arthur 1 year ago

↳ replying to Maira

A) Value Stream Map

Jesusa 2 years ago

Universal Process Notation? Sounds like something out of a sci-fi movie. I'm sticking with the good old Value Stream Map.

Jamika 1 year ago

↳ replying to Jesusa

I agree, let's go with the Value Stream Map.

Gregoria 1 year ago

↳ replying to Jesusa

Value Stream Map? That sounds like a practical approach to me.

Zena 1 year ago

↳ replying to Jesusa

C) Capability Model

Juan 2 years ago

↳ replying to Jesusa

B) Universal Process Notation

Esteban 2 years ago

↳ replying to Jesusa

A) Value Stream Map

Sanjuana 2 years ago

A Value Stream Map is the way to go here. It'll help visualize the end-to-end process and identify bottlenecks.

Leah 1 year ago

↳ replying to Sanjuana

I think a Value Stream Map would be more beneficial in this case.

Emogene 1 year ago

↳ replying to Sanjuana

B) Universal Process Notation

Roslyn 1 year ago

↳ replying to Sanjuana

That sounds like a good idea. It will definitely help us see where we can improve.

Tamar 1 year ago

↳ replying to Sanjuana

A) Value Stream Map

Catrice 1 year ago

↳ replying to Sanjuana

B) Universal Process Notation

Adrianna 2 years ago

↳ replying to Sanjuana

That sounds like a great idea. It will definitely help us see where we can make improvements.

Starr 2 years ago

↳ replying to Sanjuana

A) Value Stream Map

Rocco 2 years ago

I think a Capability Model might also be useful in engaging stakeholders by showing them the skills and resources needed for the onboarding process.

Cassandra 2 years ago

I agree with Barrie. A Value Stream Map would help stakeholders understand the onboarding process better.

Barrie 2 years ago

I think the BA should create a Value Stream Map to engage stakeholders.

Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 27 Discussion