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Salesforce Exam Business Analyst Topic 3 Question 27 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 27
Topic #: 3
[All Business Analyst Questions]

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.

What should the BA create to engage stakeholders?

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Suggested Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Kerry at Oct 19, 2023, 07:01 PM

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Jesusa
5 days ago
Universal Process Notation? Sounds like something out of a sci-fi movie. I'm sticking with the good old Value Stream Map.
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Sanjuana
12 days ago
A Value Stream Map is the way to go here. It'll help visualize the end-to-end process and identify bottlenecks.
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Rocco
19 days ago
I think a Capability Model might also be useful in engaging stakeholders by showing them the skills and resources needed for the onboarding process.
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Cassandra
20 days ago
I agree with Barrie. A Value Stream Map would help stakeholders understand the onboarding process better.
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Barrie
22 days ago
I think the BA should create a Value Stream Map to engage stakeholders.
upvoted 0 times
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