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Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 27 Discussion

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.What should the BA create to engage stakeholders?
C) Capability Model
A) Value Stream Map
B) Universal Process Notation

Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 27 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 27
Topic #: 3
[All Salesforce Certified Business Analyst (BA-201) Questions]

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.

What should the BA create to engage stakeholders?

Show Suggested Answer Hide Answer
Suggested Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Kerry at Oct 19, 2023, 07:01 PM

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Merissa
6 months ago
A Capability Model might miss the detailed steps we need to focus on.
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Denise
6 months ago
Wait, can a Value Stream Map really cover all those complexities?
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Winifred
7 months ago
Definitely need to simplify those handoffs!
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Long
7 months ago
I think Universal Process Notation is more effective for clarity.
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Elouise
7 months ago
A Value Stream Map would really help visualize the process!
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Corrina
7 months ago
I have a vague memory of Value Stream Maps being effective for engaging stakeholders. They help in breaking down processes, right?
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Terrilyn
8 months ago
Capability Models were mentioned in a practice question, but I feel like they focus more on what the organization can do rather than the onboarding process itself.
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Heike
8 months ago
I'm not entirely sure, but I think Universal Process Notation could help standardize the steps. It might be too technical for some stakeholders, though.
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Lizette
8 months ago
I remember we talked about Value Stream Maps in class. They seem really useful for visualizing the handoffs and identifying bottlenecks.
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Diego
8 months ago
I'm a bit confused on the best approach here. The question is asking what the BA should create, but it's not clear if we need to focus on the current state or propose a future state solution. I'll need to think this through carefully.
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Cordelia
8 months ago
I think a capability model could be useful to engage the stakeholders and get a high-level understanding of the different teams and their responsibilities in the onboarding process.
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Edelmira
8 months ago
Hmm, I'm not sure if a value stream map is the best approach here. The question mentions breaking down the onboarding process into simpler steps, so a process notation diagram might be more appropriate.
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Jettie
8 months ago
This seems like a straightforward process improvement question. I'd start by creating a value stream map to visualize the current onboarding process and identify the key handoff points.
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Jeanice
8 months ago
Based on the details provided, I'd recommend creating a value stream map. This will help the team visualize the end-to-end onboarding process, identify bottlenecks, and collaborate on improvements.
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Tamera
8 months ago
This question seems straightforward, but I want to make sure I understand the concepts correctly. From what I recall, rule-based detection is more about verifying specific criteria, while statistical detection looks at the likelihood of an action or identity based on data analysis. I'll carefully consider each answer choice.
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Jordan
8 months ago
I feel pretty confident about this one. The key is to focus on the forward rate based on the LIBOR term structure and compare that to the contract rate to arrive at the FRA price.
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Carey
8 months ago
This seems like it's testing our understanding of how to properly adjust for differences in patient characteristics when evaluating treatment outcomes. The key is "risk adjustment" - that's the technique used to control for the impact of comorbidities.
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Lucina
8 months ago
I seriously doubt that encrypting keys directly in the code is secure. I'll go with the environment variable option instead.
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Cristal
8 months ago
I'm a little confused on this one. Is it the MX (Mail Exchange) record? Or maybe the CNAME (Canonical Name) record? I'll have to double-check my notes to be sure.
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Audry
8 months ago
Hmm, this looks straightforward. I think I can find the dimensions of the SFX power supply in my notes or online.
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Lacresha
1 year ago
Forget the Capability Model, that's way too complex for this. Value Stream Map is the sensible solution.
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Dominga
1 year ago
Value Stream Map all the way! Anything else and the stakeholders will be scratching their heads.
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Tamra
11 months ago
Value Stream Map all the way! Anything else and the stakeholders will be scratching their heads.
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Adell
11 months ago
C) Capability Model
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Alana
11 months ago
B) Universal Process Notation
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Veta
12 months ago
A) Value Stream Map
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Maira
1 year ago
Capability Model? Nah, that's for the big boys. Value Stream Map is the practical choice for this scenario.
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Sabine
1 year ago
Because Value Stream Map provides a visual representation of the entire process.
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Virgina
1 year ago
Why not Universal Process Notation?
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Arthur
1 year ago
A) Value Stream Map
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Jesusa
1 year ago
Universal Process Notation? Sounds like something out of a sci-fi movie. I'm sticking with the good old Value Stream Map.
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Jamika
1 year ago
I agree, let's go with the Value Stream Map.
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Gregoria
1 year ago
Value Stream Map? That sounds like a practical approach to me.
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Zena
1 year ago
C) Capability Model
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Juan
1 year ago
B) Universal Process Notation
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Esteban
1 year ago
A) Value Stream Map
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Sanjuana
1 year ago
A Value Stream Map is the way to go here. It'll help visualize the end-to-end process and identify bottlenecks.
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Leah
1 year ago
I think a Value Stream Map would be more beneficial in this case.
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Emogene
1 year ago
B) Universal Process Notation
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Roslyn
1 year ago
That sounds like a good idea. It will definitely help us see where we can improve.
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Tamar
1 year ago
A) Value Stream Map
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Catrice
1 year ago
B) Universal Process Notation
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Adrianna
1 year ago
That sounds like a great idea. It will definitely help us see where we can make improvements.
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Starr
1 year ago
A) Value Stream Map
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Rocco
1 year ago
I think a Capability Model might also be useful in engaging stakeholders by showing them the skills and resources needed for the onboarding process.
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Cassandra
1 year ago
I agree with Barrie. A Value Stream Map would help stakeholders understand the onboarding process better.
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Barrie
1 year ago
I think the BA should create a Value Stream Map to engage stakeholders.
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