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Salesforce Exam Business Analyst Topic 3 Question 27 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 27
Topic #: 3
[All Business Analyst Questions]

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.

What should the BA create to engage stakeholders?

Show Suggested Answer Hide Answer
Suggested Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Kerry at Oct 19, 2023, 07:01 PM

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Lacresha
27 days ago
Forget the Capability Model, that's way too complex for this. Value Stream Map is the sensible solution.
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Dominga
28 days ago
Value Stream Map all the way! Anything else and the stakeholders will be scratching their heads.
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Maira
2 months ago
Capability Model? Nah, that's for the big boys. Value Stream Map is the practical choice for this scenario.
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Sabine
8 days ago
Because Value Stream Map provides a visual representation of the entire process.
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Virgina
11 days ago
Why not Universal Process Notation?
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Arthur
25 days ago
A) Value Stream Map
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Jesusa
2 months ago
Universal Process Notation? Sounds like something out of a sci-fi movie. I'm sticking with the good old Value Stream Map.
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Jamika
15 days ago
I agree, let's go with the Value Stream Map.
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Gregoria
30 days ago
Value Stream Map? That sounds like a practical approach to me.
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Zena
1 months ago
C) Capability Model
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Juan
1 months ago
B) Universal Process Notation
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Esteban
2 months ago
A) Value Stream Map
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Sanjuana
2 months ago
A Value Stream Map is the way to go here. It'll help visualize the end-to-end process and identify bottlenecks.
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Leah
20 days ago
I think a Value Stream Map would be more beneficial in this case.
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Emogene
21 days ago
B) Universal Process Notation
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Roslyn
25 days ago
That sounds like a good idea. It will definitely help us see where we can improve.
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Tamar
27 days ago
A) Value Stream Map
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Catrice
1 months ago
B) Universal Process Notation
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Adrianna
1 months ago
That sounds like a great idea. It will definitely help us see where we can make improvements.
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Starr
1 months ago
A) Value Stream Map
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Rocco
2 months ago
I think a Capability Model might also be useful in engaging stakeholders by showing them the skills and resources needed for the onboarding process.
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Cassandra
2 months ago
I agree with Barrie. A Value Stream Map would help stakeholders understand the onboarding process better.
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Barrie
2 months ago
I think the BA should create a Value Stream Map to engage stakeholders.
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