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Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 14 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 14
Topic #: 3
[All Salesforce Certified Business Analyst (BA-201) Questions]

The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will

be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.

What should the lead BA tell the junior BAs to include in a user story?

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Suggested Answer: B

by Brock at Dec 26, 2022, 01:39 PM

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Goldie
4 months ago
Not sure if V2MOM is the best fit for user stories.
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Dorinda
4 months ago
Wait, are we really leaving out technical details?
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Terry
4 months ago
V2MOM structure is a must!
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Luisa
4 months ago
I think technical details are important too.
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Graciela
4 months ago
Definitely should include who, what, and why!
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Charlie
5 months ago
I agree with Virgie about the who, what, and why. It feels like the most straightforward way to convey the user’s needs.
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Veda
5 months ago
I recall a practice question where we discussed including technical details, but I feel like user stories should focus more on the user's perspective instead.
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Brett
5 months ago
I'm not entirely sure about the V2MOM structure. I remember it being mentioned in a few sessions, but I don't think it's essential for user stories.
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Virgie
5 months ago
I think the user story should definitely include who, what, and why. That seems to be a common structure we practiced.
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Maryann
5 months ago
Okay, I've got this. Managed care is all about reducing costs and improving efficiency, so the right answer is clearly A - increasing care in outpatient settings. That's the most cost-effective approach.
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Lacresha
5 months ago
Okay, let's see. A Fatal problem means the process or operation will be terminated, so the event type must be an Error.
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Kati
5 months ago
I think the key here is to consider the different types of users that the product or system needs to cater to. Personas like "Confused User" and "Impatient User" definitely seem relevant to me.
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