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Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 14 Discussion

The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that willbe implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.What should the lead BA tell the junior BAs to include in a user story?
B) Include who, What, and why
A) Include the V2MOM structure
C) Include technical details

Salesforce Certified Business Analyst (BA-201) Exam - Topic 3 Question 14 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 14
Topic #: 3
[All Salesforce Certified Business Analyst (BA-201) Questions]

The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will

be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.

What should the lead BA tell the junior BAs to include in a user story?

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Suggested Answer: B

by Brock at Dec 26, 2022, 01:39 PM

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Goldie
10 months ago
Not sure if V2MOM is the best fit for user stories.
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Dorinda
10 months ago
Wait, are we really leaving out technical details?
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Terry
10 months ago
V2MOM structure is a must!
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Luisa
11 months ago
I think technical details are important too.
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Graciela
11 months ago
Definitely should include who, what, and why!
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Charlie
11 months ago
I agree with Virgie about the who, what, and why. It feels like the most straightforward way to convey the user’s needs.
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Veda
11 months ago
I recall a practice question where we discussed including technical details, but I feel like user stories should focus more on the user's perspective instead.
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Brett
11 months ago
I'm not entirely sure about the V2MOM structure. I remember it being mentioned in a few sessions, but I don't think it's essential for user stories.
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Virgie
11 months ago
I think the user story should definitely include who, what, and why. That seems to be a common structure we practiced.
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Maryann
11 months ago
Okay, I've got this. Managed care is all about reducing costs and improving efficiency, so the right answer is clearly A - increasing care in outpatient settings. That's the most cost-effective approach.
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Lacresha
11 months ago
Okay, let's see. A Fatal problem means the process or operation will be terminated, so the event type must be an Error.
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Kati
11 months ago
I think the key here is to consider the different types of users that the product or system needs to cater to. Personas like "Confused User" and "Impatient User" definitely seem relevant to me.
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