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Salesforce Exam Business Analyst Topic 10 Question 33 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 33
Topic #: 10
[All Business Analyst Questions]

A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.

Which step should the BA include e in the business flowchart?

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Suggested Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Lettie at Mar 04, 2024, 12:17 PM

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Catalina
29 days ago
As a business analyst, I'd say capturing the decision steps is crucial. It's like creating a choose-your-own-adventure book for the customer service team!
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Lavonna
1 months ago
Wait, we're supposed to create a flowchart for a customer service team using Service Cloud? I thought this was about building a treehouse in the backyard. Whoops, my bad!
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Hoa
5 days ago
A) Capture decision steps and different outcomes.
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Walton
2 months ago
Setting limits to the scope is important, but it should come after identifying the key steps in the flowchart.
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Isreal
16 days ago
Setting limits to the scope is important, but it should come after identifying the key steps in the flowchart.
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Cecilia
1 months ago
B) Illustrate which fields are integrated with an external system.
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Richelle
1 months ago
C) Set limits to the scope that will be documented.
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Elenora
1 months ago
B) Illustrate which fields are integrated with an external system.
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Royal
1 months ago
A) Capture decision steps and different outcomes.
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Glendora
2 months ago
A) Capture decision steps and different outcomes.
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Remona
2 months ago
Illustrating the integrated fields seems like a good idea too, but I think the focus should be on the overall process first.
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Karl
2 months ago
I think setting limits to the scope that will be documented is also crucial. It helps in focusing on the most important aspects of the business analysis.
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Dusti
2 months ago
Capturing decision steps and different outcomes is definitely the way to go here. This will help the customer service team understand the full scope of their workflow.
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Barrett
13 days ago
Capturing decision steps and different outcomes is definitely the way to go here. This will help the customer service team understand the full scope of their workflow.
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Jovita
16 days ago
C) Set limits to the scope that will be documented.
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Ceola
19 days ago
B) Illustrate which fields are integrated with an external system.
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Cora
2 months ago
A) Capture decision steps and different outcomes.
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Kaycee
2 months ago
I agree with Na. It's important to have a clear understanding of the decision-making process in the flowchart.
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Na
2 months ago
I think the BA should include capturing decision steps and different outcomes in the business flowchart.
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