Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam Business Analyst Topic 10 Question 33 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 33
Topic #: 10
[All Business Analyst Questions]

A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.

Which step should the BA include e in the business flowchart?

Show Suggested Answer Hide Answer
Suggested Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Lettie at Mar 04, 2024, 12:17 PM

Limited Time Offer

25%

Off

Get Premium Business Analyst Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Walton
10 days ago
Setting limits to the scope is important, but it should come after identifying the key steps in the flowchart.
upvoted 0 times
...
Remona
15 days ago
Illustrating the integrated fields seems like a good idea too, but I think the focus should be on the overall process first.
upvoted 0 times
...
Karl
19 days ago
I think setting limits to the scope that will be documented is also crucial. It helps in focusing on the most important aspects of the business analysis.
upvoted 0 times
...
Dusti
19 days ago
Capturing decision steps and different outcomes is definitely the way to go here. This will help the customer service team understand the full scope of their workflow.
upvoted 0 times
Cora
6 hours ago
A) Capture decision steps and different outcomes.
upvoted 0 times
...
...
Kaycee
20 days ago
I agree with Na. It's important to have a clear understanding of the decision-making process in the flowchart.
upvoted 0 times
...
Na
21 days ago
I think the BA should include capturing decision steps and different outcomes in the business flowchart.
upvoted 0 times
...

Save Cancel