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Salesforce Exam Business Analyst Topic 1 Question 34 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 34
Topic #: 1
[All Business Analyst Questions]

Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.

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Suggested Answer: B

This answer states that development and QA teams are the intended audience for the user stories written by junior BAs for developing a solution to help UC track and analyze its carbon emission in an effort to meet its new initiatives. Development team is a group of people who are responsible for building, testing, and deploying the solution based on the user stories. QA team is a group of people who are responsible for verifying, validating, and ensuring the quality of the solution based on the user stories. Development and QA teams are the intended audience for the user stories because they need to understand what to build and how to test the solution, and they need to provide feedback or clarification on the user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements


by Elke at Mar 16, 2024, 09:46 AM

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Veronique
1 years ago
Haha, looks like we have a debate on our hands! I just hope the junior BAs remember to write the user stories in a way that even a caveman could understand.
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Eliseo
11 months ago
C) Business user and QA team
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Omer
11 months ago
B) Development and QA teams
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Sunny
11 months ago
A) End user and development team
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Odette
12 months ago
C) Business user and QA team
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Gladys
12 months ago
B) Development and QA teams
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Mattie
1 years ago
A) End user and development team
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Gianna
1 years ago
Yes, involving the business user and QA team in the user stories can help ensure that the final product meets their expectations.
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Vanna
1 years ago
What? No love for the development team? They need to know the user stories too, otherwise how will they implement the case routing correctly?
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Lindsay
1 years ago
In my opinion, the user stories should also consider the needs of the business user and QA team to ensure all requirements are met.
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Susy
1 years ago
I agree with Tamesha. The business users and QA team are the key stakeholders who need to understand the case routing details.
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Zoila
12 months ago
C) Business user and QA team
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Shaquana
12 months ago
B) Development and QA teams
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Nobuko
12 months ago
C) Business user and QA team
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Laurel
12 months ago
A) End user and development team
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Benedict
12 months ago
C) Business user and QA team
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Virgina
12 months ago
B) Development and QA teams
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Elden
1 years ago
A) End user and development team
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Ernest
1 years ago
I agree, without clear details on how case routing should work, it can cause confusion and delays in the project.
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Kip
1 years ago
I think the user stories should be detailed enough for both the end user and development team.
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Tamesha
1 years ago
Hmm, I think the business user and the QA team would be the best audience for the revised user stories. They need to ensure the stories accurately capture the requirements.
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Maricela
1 years ago
That makes sense. They are the key stakeholders who need to understand and validate the requirements.
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Maricela
1 years ago
C) Business user and QA team
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Glendora
1 years ago
Yeah, having a clear understanding for both groups will lead to a successful project implementation.
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Dorian
1 years ago
I think it's important for the user stories to be clear for both end users and the development team.
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Alysa
1 years ago
Who do you think is the intended audience for these user stories?
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Mona
1 years ago
The user stories should definitely be revised for both the end user and the development team. They need to understand the case routing requirements.
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Irving
1 years ago
Yeah, the lead BA asked the junior Bas to revise them for the intended audience.
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Glendora
1 years ago
I can't believe the user stories are missing details.
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