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Salesforce Certified Business Analyst (BA-201) Exam - Topic 1 Question 34 Discussion

Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.
B) Development and QA teams
A) End user and development team
C) Business user and QA team

Salesforce Certified Business Analyst (BA-201) Exam - Topic 1 Question 34 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst (BA-201) exam
Question #: 34
Topic #: 1
[All Salesforce Certified Business Analyst (BA-201) Questions]

Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.

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Suggested Answer: B

This answer states that development and QA teams are the intended audience for the user stories written by junior BAs for developing a solution to help UC track and analyze its carbon emission in an effort to meet its new initiatives. Development team is a group of people who are responsible for building, testing, and deploying the solution based on the user stories. QA team is a group of people who are responsible for verifying, validating, and ensuring the quality of the solution based on the user stories. Development and QA teams are the intended audience for the user stories because they need to understand what to build and how to test the solution, and they need to provide feedback or clarification on the user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements


by Elke at Mar 16, 2024, 09:46 AM

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Rickie
9 months ago
Hmm, I thought QA was only for testing, not for user stories.
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Dominque
10 months ago
Totally agree, the details matter for the end users!
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Brett
10 months ago
Wait, are we sure the business users need to be involved?
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Danica
10 months ago
I think it’s more about the dev and QA teams.
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Octavio
10 months ago
Definitely should be end users and dev team!
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Delisa
10 months ago
I remember our instructor emphasizing that user stories should cater to both the development team and QA. So, I’m thinking option B might be the best fit.
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Dylan
11 months ago
I think we practiced a similar question where the focus was on who benefits most from the user stories. I lean towards the business user and QA team being the right choice here.
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Rodrigo
11 months ago
I'm a bit unsure about this one. I feel like the QA team should be involved too, but I can't recall if they are the primary audience for user stories.
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Kimberely
11 months ago
I remember we discussed the importance of knowing the audience for user stories. I think it might be the end users and development team since they need to understand the requirements clearly.
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Youlanda
11 months ago
This seems straightforward to me. The user stories are missing details on case routing, so the intended audience would be the business user and QA team, who need to validate the requirements. I'm going with option C.
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Fausto
11 months ago
I'm a little unsure on this one. The question mentions the lead BA wants revisions based on the intended audience, but it doesn't give a clear answer. I'll need to weigh the options carefully before making a decision.
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Arminda
11 months ago
Okay, I've got this. The intended audience is clearly the end user and development team, since they're the ones who need to understand the case routing details. Option A is the way to go.
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Franklyn
11 months ago
I think the key here is to focus on the intended audience for the user stories. The question mentions the lead BA wants the junior BAs to revise the stories based on the intended audience, so that's where I'd start.
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Yaeko
11 months ago
Hmm, this one's a bit tricky. The question doesn't explicitly state who the intended audience is, so I'll need to carefully consider the options and think through the implications of each.
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Leatha
11 months ago
This seems like a tricky question. I'll need to carefully consider the different KPI options to determine which one would be most helpful in evaluating the significance of the audit findings.
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Marci
11 months ago
Hmm, this seems straightforward. I'll read the question carefully and think through the logic.
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Alpha
11 months ago
Hmm, I'm not sure about this one. I'll have to think it through carefully.
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Laurel
11 months ago
This looks like a classic network isolation problem. I think I'll go with option B - creating 3 separate VPCs and using Cloud VPN to connect the two that need to communicate.
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Veronique
2 years ago
Haha, looks like we have a debate on our hands! I just hope the junior BAs remember to write the user stories in a way that even a caveman could understand.
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Eliseo
2 years ago
C) Business user and QA team
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Omer
2 years ago
B) Development and QA teams
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Sunny
2 years ago
A) End user and development team
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Odette
2 years ago
C) Business user and QA team
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Gladys
2 years ago
B) Development and QA teams
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Mattie
2 years ago
A) End user and development team
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Gianna
2 years ago
Yes, involving the business user and QA team in the user stories can help ensure that the final product meets their expectations.
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Vanna
2 years ago
What? No love for the development team? They need to know the user stories too, otherwise how will they implement the case routing correctly?
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Lindsay
2 years ago
In my opinion, the user stories should also consider the needs of the business user and QA team to ensure all requirements are met.
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Susy
2 years ago
I agree with Tamesha. The business users and QA team are the key stakeholders who need to understand the case routing details.
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Zoila
2 years ago
C) Business user and QA team
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Shaquana
2 years ago
B) Development and QA teams
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Nobuko
2 years ago
C) Business user and QA team
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Laurel
2 years ago
A) End user and development team
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Benedict
2 years ago
C) Business user and QA team
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Virgina
2 years ago
B) Development and QA teams
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Elden
2 years ago
A) End user and development team
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Ernest
2 years ago
I agree, without clear details on how case routing should work, it can cause confusion and delays in the project.
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Kip
2 years ago
I think the user stories should be detailed enough for both the end user and development team.
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Tamesha
2 years ago
Hmm, I think the business user and the QA team would be the best audience for the revised user stories. They need to ensure the stories accurately capture the requirements.
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Maricela
2 years ago
That makes sense. They are the key stakeholders who need to understand and validate the requirements.
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Maricela
2 years ago
C) Business user and QA team
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Glendora
2 years ago
Yeah, having a clear understanding for both groups will lead to a successful project implementation.
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Dorian
2 years ago
I think it's important for the user stories to be clear for both end users and the development team.
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Alysa
2 years ago
Who do you think is the intended audience for these user stories?
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Mona
2 years ago
The user stories should definitely be revised for both the end user and the development team. They need to understand the case routing requirements.
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Irving
2 years ago
Yeah, the lead BA asked the junior Bas to revise them for the intended audience.
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Glendora
2 years ago
I can't believe the user stories are missing details.
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