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A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?
Suggested Answer: A
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18 comments · newest first
FE
Felton
11 months ago
Wait, can you really sync without middleware? Sounds tricky!
TA
Tayna
11 months ago
D is interesting, but is change data capture really necessary here?
ME
Merilyn
11 months ago
C is a solid choice too, Outbound Messages are reliable.
CA
Carey
11 months ago
I disagree, B could offer more control with a custom solution.
RA
Raymon
12 months ago
Option A seems like the cleanest solution with platform events.
LA
Lashawnda
12 months ago
Hmm, I'm not sure about the Outbound Message approach in option C. That seems a bit outdated compared to the platform events in option A. I'll need to research that a bit more to understand the tradeoffs.
GL
Gladis
12 months ago
I feel pretty confident about this one. Option B, developing a custom solution in Service Cloud, seems like the most flexible approach that would give us the most control over the integration.
KA
Kattie
1 year ago
I'm a bit confused by the question. Can we really not use any integration middleware at all? That seems like it would make this a lot more challenging. I'll need to re-read the details carefully.
DO
Domingo
1 year ago
Okay, I think I've got a handle on this. I'd probably go with option A - using platform events seems like the most straightforward way to keep the systems in sync without needing any additional middleware.
BE
Bettina
1 year ago
Hmm, this looks like a tricky one. I'll need to carefully consider the options and think through the pros and cons of each approach.
EL
Elliott
1 year ago
I lean towards option B, but I worry about the complexity of developing a custom solution without middleware.
DO
Dorcas
1 year ago
I feel like change data capture could be a good choice, but I can't recall the specifics on how it integrates with B2C Commerce.
LO
Lorriane
1 year ago
I remember discussing platform events in class, but I'm not entirely sure if they are the best option for this scenario.
TI
Titus
1 year ago
I think option C sounds familiar; we practiced something similar where we used Outbound Messages to communicate between systems.
JA
Jaleesa
1 year ago
This seems straightforward enough. I'll just need to double-check that I'm understanding the capabilities of the Oceanstor V3 file system correctly. Shouldn't be too hard to nail down the right answers.
BE
Bernardo
1 year ago
I'm a bit confused by the terminology used in this question. What exactly is a "half-width heterogenous server node"? I'll need to do some quick research to understand the key requirements before I can confidently select an answer.
KA
Kati
1 year ago
This question seems straightforward, but I want to make sure I understand the requirements correctly before selecting my answers.
NA
Nada
1 year ago
I'm pretty confident that the correct answer is D - risk scenarios help focus the assessment on important and relevant risks. That makes the most sense in terms of simplifying the overall process.