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Salesforce B2C-Solution-Architect Exam
- Topic 1: Given a scenario with a B2C architecture, validate that the associated systems of record, key objects/ Discovery and Customer Success
- Topic 2: Understanding of standard Salesforce product capabilities, explain the reasoning and considerations/ recommend the implementation approach and associated relative effort Describe the appropriate themes and development lifecycle, including CI/CD and DevOps/ Given a set of customer requirements for post-purchase activities in a multi-cloud solution
- Topic 3: Demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products/ Demonstrate how the business processes of customer acquisition
- Topic 4: Determine the considerations that should be made as a customer is identified and how the products will support the customer through their journey
- Topic 5: Design a multi-cloud strategy and implementation approach to support business requirements/ Recommend an appropriate solution and describe how the solution's considerations can impact implementation
- Topic 6: Determine how to facilitate a successful customer engagement/ Given the Salesforce supported standard object definitions for Commerce objects
- Topic 7: Given a set of business objectives and priorities, recommend an appropriate sequence for system integration/ Define appropriate systems of record for various data types for high-volume processing, system limitations
- Topic 8: Understand the recommended methods on how to integrate systems to Service Cloud, B2C Commerce/ Recommend appropriate integration patterns based on data volume, latency, and system limitations
Free Salesforce B2C-Solution-Architect Exam Actual Questions
The questions for B2C-Solution-Architect were last updated On May. 22, 2023
A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers
Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?
A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers
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