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Salesforce B2C-Solution-Architect Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified B2C Solution Architect
Duration: 105 Minutes
Number of questions in our database: 152
Exam Version: Sep. 18, 2023
B2C-Solution-Architect Exam Official Topics:
  • Topic 1: Given a scenario with a B2C architecture, validate that the associated systems of record, key objects/ Discovery and Customer Success
  • Topic 2: Understanding of standard Salesforce product capabilities, explain the reasoning and considerations/ recommend the implementation approach and associated relative effort Describe the appropriate themes and development lifecycle, including CI/CD and DevOps/ Given a set of customer requirements for post-purchase activities in a multi-cloud solution
  • Topic 3: Demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products/ Demonstrate how the business processes of customer acquisition
  • Topic 4: Determine the considerations that should be made as a customer is identified and how the products will support the customer through their journey
  • Topic 5: Design a multi-cloud strategy and implementation approach to support business requirements/ Recommend an appropriate solution and describe how the solution's considerations can impact implementation
  • Topic 6: Determine how to facilitate a successful customer engagement/ Given the Salesforce supported standard object definitions for Commerce objects
  • Topic 7: Given a set of business objectives and priorities, recommend an appropriate sequence for system integration/ Define appropriate systems of record for various data types for high-volume processing, system limitations
  • Topic 8: Understand the recommended methods on how to integrate systems to Service Cloud, B2C Commerce/ Recommend appropriate integration patterns based on data volume, latency, and system limitations

Free Salesforce B2C-Solution-Architect Exam Actual Questions

The questions for B2C-Solution-Architect were last updated On Sep. 18, 2023

Question #1

Universal Containers currently has B2C Commerce and Marketing cloud for their commerce and marketing needs. They are concerned with the amount of abandoned carts they currently have with many of their customers and have requested to implement an abandoned cart solution.

What should a Solution Architect do first to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud?

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Correct Answer: A

Enabling Collect Tracking within Marketing Cloud Personalization Builder is the first step that a Solution Architect should do to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud. Collect Tracking is a feature that allows Marketing Cloud to track web analytics data from B2C Commerce using collect.js code on the storefront pages. This data can be used to create Abandoned Cart Journeys in Marketing Cloud using Einstein Web Recommendations. The other steps are not necessary or optimal for this solution.


Question #2

A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their dat

a. This often requires restricting their data processing.

Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?

Choose 3 answers

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Correct Answer: A, D, E

These are three considerations that the financial services firm should be aware of when limiting data processing across these clouds. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact, as deleting a restricted contact will result in an error message. Exporting relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data is a best practice for complying with data requests or regulations. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative, as this feature is not available in the user interface.


Question #3

Universal Containers currently has B2C Commerce and Marketing cloud for their commerce and marketing needs. They are concerned with the amount of abandoned carts they currently have with many of their customers and have requested to implement an abandoned cart solution.

What should a Solution Architect do first to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud?

Reveal Solution Hide Solution
Correct Answer: A

Enabling Collect Tracking within Marketing Cloud Personalization Builder is the first step that a Solution Architect should do to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud. Collect Tracking is a feature that allows Marketing Cloud to track web analytics data from B2C Commerce using collect.js code on the storefront pages. This data can be used to create Abandoned Cart Journeys in Marketing Cloud using Einstein Web Recommendations. The other steps are not necessary or optimal for this solution.


Question #4

At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production.

when should the full copy sandbox be refreshed?

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Question #5

A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.

Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?

Choose 2 answers

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Correct Answer: A, C


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