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Salesforce B2C-Solution-Architect Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified B2C Solution Architect
Duration: 105 Minutes
Number of questions in our database: 152
Exam Version: Apr. 10, 2024
B2C-Solution-Architect Exam Official Topics:
  • Topic 1: Given a scenario with a B2C architecture, validate that the associated systems of record, key objects/ Discovery and Customer Success
  • Topic 2: Understanding of standard Salesforce product capabilities, explain the reasoning and considerations/ recommend the implementation approach and associated relative effort Describe the appropriate themes and development lifecycle, including CI/CD and DevOps/ Given a set of customer requirements for post-purchase activities in a multi-cloud solution
  • Topic 3: Demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products/ Demonstrate how the business processes of customer acquisition
  • Topic 4: Determine the considerations that should be made as a customer is identified and how the products will support the customer through their journey
  • Topic 5: Design a multi-cloud strategy and implementation approach to support business requirements/ Recommend an appropriate solution and describe how the solution's considerations can impact implementation
  • Topic 6: Determine how to facilitate a successful customer engagement/ Given the Salesforce supported standard object definitions for Commerce objects
  • Topic 7: Given a set of business objectives and priorities, recommend an appropriate sequence for system integration/ Define appropriate systems of record for various data types for high-volume processing, system limitations
  • Topic 8: Understand the recommended methods on how to integrate systems to Service Cloud, B2C Commerce/ Recommend appropriate integration patterns based on data volume, latency, and system limitations
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Free Salesforce B2C-Solution-Architect Exam Actual Questions

The questions for B2C-Solution-Architect were last updated On Apr. 10, 2024

Question #1

A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their dat

a. This often requires restricting their data processing.

Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?

Choose 3 answers

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Correct Answer: A, D, E

These are three considerations that the financial services firm should be aware of when limiting data processing across these clouds. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact, as deleting a restricted contact will result in an error message. Exporting relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data is a best practice for complying with data requests or regulations. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative, as this feature is not available in the user interface.

Question #2

A university has several branded schools scattered across different colleges. Each of which has its own finances, business processes, and strategies for engaging students. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs. They are looking for art environment strategy across their potential purchases of Salesforce and Marketing Cloud.

What should a Solution Architect recommend to meet their needs?

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Correct Answer: B

Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing Cloud Connect is the option that a Solution Architect should recommend to meet the university's needs. Marketing Cloud allows the university to create and execute personalized marketing campaigns across various channels and audiences. Multiple business units enable the university to have separate sub-accounts for each branded school or department, with different permissions, settings, and content. Multiple existing Salesforce orgs allow the university to maintain their existing finances, business processes, and strategies for each college or school. Marketing Cloud Connect enables the integration between Marketing Cloud and Salesforce orgs, allowing for data synchronization, cross-cloud reporting, and journey activation.

Question #3

Universal Containers currently has B2C Commerce and Marketing cloud for their commerce and marketing needs. They are concerned with the amount of abandoned carts they currently have with many of their customers and have requested to implement an abandoned cart solution.

What should a Solution Architect do first to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud?

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Correct Answer: A

Enabling Collect Tracking within Marketing Cloud Personalization Builder is the first step that a Solution Architect should do to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud. Collect Tracking is a feature that allows Marketing Cloud to track web analytics data from B2C Commerce using collect.js code on the storefront pages. This data can be used to create Abandoned Cart Journeys in Marketing Cloud using Einstein Web Recommendations. The other steps are not necessary or optimal for this solution.

Question #4

A company uses a Salesforce solution to sell one-off products and subscription-based products to its customers. However, the company wants to let customers save their payment details when buying products online using credit cards, in order to facilitate a one-click ordering mechanism as well as an automatic payment for subscription-based item renewals.

What should a Solution Architect recommend to store payment information while still maintaining security and compliance?

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Question #5

universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts.

What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process'

Choose 2 answers

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Correct Answer: B, D

Working with stakeholders to create a customer journey map that improves conversions and running reports on the value of cart items and time since the last activity are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process. A customer journey map is a visual representation of the steps and interactions that a customer goes through when engaging with a company or brand. It can help identify pain points, opportunities, and best practices for improving conversions. Running reports on the value of cart items and time since the last activity can help analyze the shopping behavior and preferences of customers, as well as identify potential reasons for cart abandonment.

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