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Salesforce Certified B2B Solution Architect (Arch-301) Exam - Topic 2 Question 72 Discussion

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.What should a Solution Architect recommend to UC?
D) Utilize Marketing Cloud and MobileConnect.
A) Utilize Service Cloud and LiveMessage.
B) Utilize Service Cloud Email to Text Message.
C) Embed third-party messenger tools.

Salesforce Certified B2B Solution Architect (Arch-301) Exam - Topic 2 Question 72 Discussion

Actual exam question for Salesforce's Salesforce Certified B2B Solution Architect (Arch-301) exam
Question #: 72
Topic #: 2
[All Salesforce Certified B2B Solution Architect (Arch-301) Questions]

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.

What should a Solution Architect recommend to UC?

Show Suggested Answer Hide Answer
Suggested Answer: D

Marketing Cloud, with its MobileConnect application, is the recommended solution for sending text messages at scale, tracking open and click-through rates, and integrating with marketing campaigns. MobileConnect provides SMS capabilities that can support UC's global support model and marketing needs, offering features similar to those available for email campaigns. Salesforce Marketing Cloud documentation describes how MobileConnect can be used for such requirements.


by Yong at Jun 20, 2026, 02:30 AM

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