Salesforce ARC-801 Exam - Topic 5 Question 24 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 24
Topic #: 5

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.

What should a Solution Architect recommend as the top priority to start this journey?

APlot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

BPlot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

CPlot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

DPlot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Show Suggested Answer

Suggested Answer: B

This type of license allowsexternal users to access standard Salesforce objects such as accounts, contacts, leads, opportunities, and cases.It also enables them to collaborate with UCemployees and other partners on joint sales and service processes34.

by Colby at Apr 22, 2024, 08:46 PM

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Whitney

3 months ago

B is definitely the way to go, can't improve without knowing the current state!

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Quiana

3 months ago

C could help in aligning processes with the new system.

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Elenora

3 months ago

Surprised they didn't mention A, that seems important too.

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Kayleigh

4 months ago

I disagree, D is crucial for understanding customer needs!

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Shanda

4 months ago

B seems like the most logical first step.

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Elise

4 months ago

I feel like plotting the current system landscape is definitely a foundational step, so I agree with option B, but I wonder if we should also consider customer perspectives like in option D.

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Hobert

4 months ago

Option D sounds interesting, but I'm not sure if it directly addresses the technical dependencies the CIO is concerned about.

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Gail

4 months ago

I'm a bit unsure about the best approach. I remember a practice question that emphasized stakeholder involvement, which makes me lean towards option C.

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Colton

5 months ago

I think option B makes the most sense since understanding the current system landscape is crucial before making any changes.

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Bernardine

5 months ago

This is a tricky one. I'm torn between options B and C. On one hand, mapping the current system landscape seems important. But the process mapping could also provide valuable insights. I might try to do a bit of both, if I have the time.

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Judy

5 months ago

Okay, let's think this through. I think the key here is to really understand the existing technical dependencies, so I'd lean towards option C and mapping out the processes using UPN. That should give us a solid foundation to build on.

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Portia

5 months ago

Hmm, I'm a bit unsure about this one. There are a few different approaches we could take. I'm thinking option D might be a good place to start, focusing on the customer experience and how that connects to the bank's interactions.

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Annelle

5 months ago

This seems like a pretty straightforward question. I'd recommend starting with option B - mapping out the current system landscape to understand where the multi-cloud solution will fit in.

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Julene

5 months ago

Hmm, let me think this through. I know there are 3 correct answers, so I'll need to carefully consider each option. Planning mode and Finiteness level sound familiar, but I'm not sure about the third one.

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Colene

5 months ago

The Drill Down option sounds right to me. That's usually how you can explore related data when you select a specific element in the Portal UI. I'm fairly confident that's the correct answer.

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Laine

5 months ago

I just can't get over whether the operating expenses or something else is throwing me off—the $450,000 option just seems too high!

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Sharmaine

9 months ago

I bet the CIO is hoping for a magic solution that solves everything at once. Sorry, buddy, gotta start with the basics!

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Juan

8 months ago

C) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

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Lenna

8 months ago

B) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

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Marsha

8 months ago

A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

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Julie

10 months ago

B) all the way! Mapping the current system landscape is like finding buried treasure before you can plan the new castle.

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Virgie

8 months ago

A: Once we have a clear picture of the current system, we can then plan out the integration of the multi-cloud solution seamlessly.

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Dorothy

9 months ago

B: Definitely, it's like laying down the foundation before building the house.

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Terrilyn

9 months ago

A: I agree, mapping the current system landscape is crucial to understand where the new solution will fit in.

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Winifred

10 months ago

C) might be a bit overkill for the first step. Save the process mapping for later, let's focus on the big picture first.

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Ernest

8 months ago

A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

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Derick

9 months ago

B) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

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Lourdes

9 months ago

A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

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Kayleigh

10 months ago

D) sounds interesting, but I'm not sure it's the top priority. Gotta get the technical foundation right first, yeah?

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Carylon

10 months ago

B) I agree, understanding the existing technical dependencies is crucial before diving into customer experience mapping.

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Launa

10 months ago

A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

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Chauncey

11 months ago

But shouldn't we also consider understanding the customer's journey and interactions with the bank?

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Avery

11 months ago

I think B) is the way to go. Understanding the current landscape is crucial before mapping out the future system. Can't build a bridge without knowing the starting point.

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