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Salesforce ARC-801 Exam - Topic 5 Question 24 Discussion

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.What should a Solution Architect recommend as the top priority to start this journey?
B) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
A) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
C) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
D) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Salesforce ARC-801 Exam - Topic 5 Question 24 Discussion

Actual exam question for Salesforce's ARC-801 exam
Question #: 24
Topic #: 5
[All ARC-801 Questions]

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.

What should a Solution Architect recommend as the top priority to start this journey?

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Suggested Answer: B

This type of license allowsexternal users to access standard Salesforce objects such as accounts, contacts, leads, opportunities, and cases.It also enables them to collaborate with UCemployees and other partners on joint sales and service processes34.


by Colby at Apr 22, 2024, 08:46 PM

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Whitney
9 months ago
B is definitely the way to go, can't improve without knowing the current state!
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Quiana
10 months ago
C could help in aligning processes with the new system.
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Elenora
10 months ago
Surprised they didn't mention A, that seems important too.
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Kayleigh
10 months ago
I disagree, D is crucial for understanding customer needs!
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Shanda
10 months ago
B seems like the most logical first step.
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Elise
10 months ago
I feel like plotting the current system landscape is definitely a foundational step, so I agree with option B, but I wonder if we should also consider customer perspectives like in option D.
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Hobert
11 months ago
Option D sounds interesting, but I'm not sure if it directly addresses the technical dependencies the CIO is concerned about.
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Gail
11 months ago
I'm a bit unsure about the best approach. I remember a practice question that emphasized stakeholder involvement, which makes me lean towards option C.
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Colton
11 months ago
I think option B makes the most sense since understanding the current system landscape is crucial before making any changes.
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Bernardine
11 months ago
This is a tricky one. I'm torn between options B and C. On one hand, mapping the current system landscape seems important. But the process mapping could also provide valuable insights. I might try to do a bit of both, if I have the time.
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Judy
11 months ago
Okay, let's think this through. I think the key here is to really understand the existing technical dependencies, so I'd lean towards option C and mapping out the processes using UPN. That should give us a solid foundation to build on.
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Portia
11 months ago
Hmm, I'm a bit unsure about this one. There are a few different approaches we could take. I'm thinking option D might be a good place to start, focusing on the customer experience and how that connects to the bank's interactions.
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Annelle
11 months ago
This seems like a pretty straightforward question. I'd recommend starting with option B - mapping out the current system landscape to understand where the multi-cloud solution will fit in.
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Julene
11 months ago
Hmm, let me think this through. I know there are 3 correct answers, so I'll need to carefully consider each option. Planning mode and Finiteness level sound familiar, but I'm not sure about the third one.
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Colene
11 months ago
The Drill Down option sounds right to me. That's usually how you can explore related data when you select a specific element in the Portal UI. I'm fairly confident that's the correct answer.
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Laine
11 months ago
I just can't get over whether the operating expenses or something else is throwing me off—the $450,000 option just seems too high!
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Sharmaine
1 year ago
I bet the CIO is hoping for a magic solution that solves everything at once. Sorry, buddy, gotta start with the basics!
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Juan
1 year ago
C) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
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Lenna
1 year ago
B) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
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Marsha
1 year ago
A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
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Julie
1 year ago
B) all the way! Mapping the current system landscape is like finding buried treasure before you can plan the new castle.
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Virgie
1 year ago
A: Once we have a clear picture of the current system, we can then plan out the integration of the multi-cloud solution seamlessly.
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Dorothy
1 year ago
B: Definitely, it's like laying down the foundation before building the house.
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Terrilyn
1 year ago
A: I agree, mapping the current system landscape is crucial to understand where the new solution will fit in.
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Winifred
1 year ago
C) might be a bit overkill for the first step. Save the process mapping for later, let's focus on the big picture first.
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Ernest
1 year ago
A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
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Derick
1 year ago
B) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
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Lourdes
1 year ago
A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
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Kayleigh
1 year ago
D) sounds interesting, but I'm not sure it's the top priority. Gotta get the technical foundation right first, yeah?
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Carylon
1 year ago
B) I agree, understanding the existing technical dependencies is crucial before diving into customer experience mapping.
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Launa
1 year ago
A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
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Chauncey
1 year ago
But shouldn't we also consider understanding the customer's journey and interactions with the bank?
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Avery
1 year ago
I think B) is the way to go. Understanding the current landscape is crucial before mapping out the future system. Can't build a bridge without knowing the starting point.
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Dona
1 year ago
C) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
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Chantell
1 year ago
I agree, understanding the current system is essential before making any changes.
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Ruthann
1 year ago
A) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
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Shawna
1 year ago
B) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
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Milly
1 year ago
I agree with Sunshine. It's important to identify key areas for the multi-cloud solution.
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Sunshine
1 year ago
I think we should start by plotting the map of the current system landscape.
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