Salesforce Exam ARC-801 Topic 5 Question 24 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 24
Topic #: 5

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.

What should a Solution Architect recommend as the top priority to start this journey?

APlot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

BPlot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

CPlot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

DPlot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Show Suggested Answer

Suggested Answer: B

This type of license allowsexternal users to access standard Salesforce objects such as accounts, contacts, leads, opportunities, and cases.It also enables them to collaborate with UCemployees and other partners on joint sales and service processes34.

by Colby at Apr 22, 2024, 08:46 PM

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Kayleigh

17 days ago

D) sounds interesting, but I'm not sure it's the top priority. Gotta get the technical foundation right first, yeah?

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Chauncey

19 days ago

But shouldn't we also consider understanding the customer's journey and interactions with the bank?

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Avery

20 days ago

I think B) is the way to go. Understanding the current landscape is crucial before mapping out the future system. Can't build a bridge without knowing the starting point.

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Shawna

5 days ago

B) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

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Milly

26 days ago

I agree with Sunshine. It's important to identify key areas for the multi-cloud solution.

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Sunshine

29 days ago

I think we should start by plotting the map of the current system landscape.

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