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A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?
Suggested Answer: B
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39 comments · newest first
WH
Whitney
11 months ago
B is definitely the way to go, can't improve without knowing the current state!
QU
Quiana
11 months ago
C could help in aligning processes with the new system.
EL
Elenora
12 months ago
Surprised they didn't mention A, that seems important too.
KA
Kayleigh
12 months ago
I disagree, D is crucial for understanding customer needs!
SH
Shanda
1 year ago
B seems like the most logical first step.
EL
Elise
1 year ago
I feel like plotting the current system landscape is definitely a foundational step, so I agree with option B, but I wonder if we should also consider customer perspectives like in option D.
HO
Hobert
1 year ago
Option D sounds interesting, but I'm not sure if it directly addresses the technical dependencies the CIO is concerned about.
GA
Gail
1 year ago
I'm a bit unsure about the best approach. I remember a practice question that emphasized stakeholder involvement, which makes me lean towards option C.
CO
Colton
1 year ago
I think option B makes the most sense since understanding the current system landscape is crucial before making any changes.
BE
Bernardine
1 year ago
This is a tricky one. I'm torn between options B and C. On one hand, mapping the current system landscape seems important. But the process mapping could also provide valuable insights. I might try to do a bit of both, if I have the time.
JU
Judy
1 year ago
Okay, let's think this through. I think the key here is to really understand the existing technical dependencies, so I'd lean towards option C and mapping out the processes using UPN. That should give us a solid foundation to build on.
PO
Portia
1 year ago
Hmm, I'm a bit unsure about this one. There are a few different approaches we could take. I'm thinking option D might be a good place to start, focusing on the customer experience and how that connects to the bank's interactions.
AN
Annelle
1 year ago
This seems like a pretty straightforward question. I'd recommend starting with option B - mapping out the current system landscape to understand where the multi-cloud solution will fit in.
JU
Julene
1 year ago
Hmm, let me think this through. I know there are 3 correct answers, so I'll need to carefully consider each option. Planning mode and Finiteness level sound familiar, but I'm not sure about the third one.
CO
Colene
1 year ago
The Drill Down option sounds right to me. That's usually how you can explore related data when you select a specific element in the Portal UI. I'm fairly confident that's the correct answer.
LA
Laine
1 year ago
I just can't get over whether the operating expenses or something else is throwing me off—the $450,000 option just seems too high!
SH
Sharmaine
1 year ago
I bet the CIO is hoping for a magic solution that solves everything at once. Sorry, buddy, gotta start with the basics!
JU
Juan
1 year ago
C) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
LE
Lenna
1 year ago
B) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
MA
Marsha
1 year ago
A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
JU
Julie
1 year ago
B) all the way! Mapping the current system landscape is like finding buried treasure before you can plan the new castle.
VI
Virgie
1 year ago
A: Once we have a clear picture of the current system, we can then plan out the integration of the multi-cloud solution seamlessly.
DO
Dorothy
1 year ago
B: Definitely, it's like laying down the foundation before building the house.
TE
Terrilyn
1 year ago
A: I agree, mapping the current system landscape is crucial to understand where the new solution will fit in.
WI
Winifred
2 years ago
C) might be a bit overkill for the first step. Save the process mapping for later, let's focus on the big picture first.
ER
Ernest
1 year ago
A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
DE
Derick
1 year ago
B) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
LO
Lourdes
1 year ago
A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
KA
Kayleigh
2 years ago
D) sounds interesting, but I'm not sure it's the top priority. Gotta get the technical foundation right first, yeah?
CA
Carylon
1 year ago
B) I agree, understanding the existing technical dependencies is crucial before diving into customer experience mapping.
LA
Launa
2 years ago
A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
CH
Chauncey
2 years ago
But shouldn't we also consider understanding the customer's journey and interactions with the bank?
AV
Avery
2 years ago
I think B) is the way to go. Understanding the current landscape is crucial before mapping out the future system. Can't build a bridge without knowing the starting point.
DO
Dona
1 year ago
C) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
CH
Chantell
1 year ago
I agree, understanding the current system is essential before making any changes.
RU
Ruthann
1 year ago
A) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
SH
Shawna
2 years ago
B) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
MI
Milly
2 years ago
I agree with Sunshine. It's important to identify key areas for the multi-cloud solution.
SU
Sunshine
2 years ago
I think we should start by plotting the map of the current system landscape.