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Salesforce ARC-801 Exam Questions
- Salesforce Architect Certifications
- Salesforce B2B Solution Architect Certifications
- Topic 1: Communicate with Stakeholders and Multiple Departments/ Understand the Relationship Between Connected Business Relationships and Meaningful Customer Experiences
- Topic 2: Demonstrate Business, Delivery, and Technical Leadership/ Learn About Account-Based Marketing
- Topic 3: Understand the Business Problem/ Explore Solution Architecture for Multi-Cloud Implementations
- Topic 4: Adjust Solution Design Based on Critiques/ Design Solution Architecture for Multi-Cloud Implementation
- Topic 5: Compare Customer Relationship Management (CRM) and ERP/ Understand the Difference Between Direct and Indirect Sales
- Topic 6: Examine a Configuration to Installation Use Case/ Review Artifact Solution Design for B2B Marketing Use Case
- Topic 7: Understand Quote to Installation Solutions/ Review Artifact Solution Design for Cart to Quote Use Case
- Topic 8: Learn About the Benefits of Data Governance/ Review Artifact Solution Design for Configuration to Installation Use Case
- Topic 9: Explore ERP in a System Engagement Framework/ Explore Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement
- Topic 10: Define Enterprise Resource Planning (ERP)/ Examine a Multi-Org and Multi-Cloud Case Study
- Topic 11: Understand the Role of a B2B Solution Architect/ Define B2B from a Salesforce Perspective
Free Salesforce ARC-801 Exam Actual Questions
Note: Premium Questions for ARC-801 were last updated On Jul. 12, 2024 (see below)
Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and ServiceCloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.
What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?
Choose2 answers
The two reasons why a Solution Architect should recommend uniting the Sales Cloud and Service Cloud Process Builder processes into a single Process Builder process are: (A) Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object; and (B) Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object. By having them all ina single Process Builder process, UC can better manage the order in which updates and actions are triggered on the account object, ensuring that the most important updates and actions are performed first. Additionally, combining multiple Process Builder processes into one reduces the number of queries that need to be performed, helping to avoid hitting limits on the Account object.
Universal Containers (UC) is looking to implement a CPQ + B2B Commerce multi-cloud solution and use the CPQ B2B Commerce Connector to keep the two insync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.
Which two considerations should a Solution Architect keep in mind for the implementation?
Choose 2 answers
The CPQ B2B Commerce Cloud Connector is an unmanaged package from Salesforce Labs that allows B2B Commerce and CPQcustomers to configure or customize functionality12.It syncs products, pricing, quote requests, and orders in both clouds12.
For supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side3.A kit is a product that contains other products as components3.A bundle is a product that has one or more options that can be added or removed by a user4.The connector maps kits to bundles using a custom field called Kit ID on both objects3.
On the CPQ 826 Commerce Connector, the default mapping of tieredpricing in 826 Commerce is to Discount Schedules in CPQ5.Tiered pricing lets you set different prices for different quantities of a product5. Discount schedules let you apply discounts based on quantity or amount ranges for a product.The connector maps tiered prices to discount schedules using a custom field called Tiered Price ID on both objects5.
Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloudfor customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.
The applicationisexpected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.
Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?
For Universal Containers (UC), maintaining the system of record (SOR) for all orders in the ERP Order Object is the most strategic approach, especially given the ERP's role in fulfillment and invoicing. This ensures that the ERP remains the authoritative source for order data, providing a single point of truth for financial transactions and order management. Integrating Salesforce clouds with the ERP allows for seamless data flow and operational efficiency, supporting UC's digital transformation goals while leveraging the ERP's robust capabilities for order processing and financial management.
The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?
This type of license allowsexternal users to access standard Salesforce objects such as accounts, contacts, leads, opportunities, and cases.It also enables them to collaborate with UCemployees and other partners on joint sales and service processes34.
Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales dat
a. TheProduct data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.
What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?
Deactivating products in Salesforce aligns with the ERP's status, maintaining data integrity without losing historical data. Marking related Opportunity and Quote data as inactive preserves historical records for reference without affecting active reporting, ensuring compliance with data retention policies and supporting accurate data analysis and decision-making.
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