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Salesforce ARC-801 Exam

Certification Provider: Salesforce
Exam Name: Design and Implement B2B Multi-Cloud Solutions
Number of questions in our database: 112
Exam Version: Feb. 16, 2024
ARC-801 Exam Official Topics:
  • Topic 1: Communicate with Stakeholders and Multiple Departments/ Understand the Relationship Between Connected Business Relationships and Meaningful Customer Experiences
  • Topic 2: Demonstrate Business, Delivery, and Technical Leadership/ Learn About Account-Based Marketing
  • Topic 3: Understand the Business Problem/ Explore Solution Architecture for Multi-Cloud Implementations
  • Topic 4: Adjust Solution Design Based on Critiques/ Design Solution Architecture for Multi-Cloud Implementation
  • Topic 5: Compare Customer Relationship Management (CRM) and ERP/ Understand the Difference Between Direct and Indirect Sales
  • Topic 6: Examine a Configuration to Installation Use Case/ Review Artifact Solution Design for B2B Marketing Use Case
  • Topic 7: Understand Quote to Installation Solutions/ Review Artifact Solution Design for Cart to Quote Use Case
  • Topic 8: Learn About the Benefits of Data Governance/ Review Artifact Solution Design for Configuration to Installation Use Case
  • Topic 9: Explore ERP in a System Engagement Framework/ Explore Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement
  • Topic 10: Define Enterprise Resource Planning (ERP)/ Examine a Multi-Org and Multi-Cloud Case Study
  • Topic 11: Understand the Role of a B2B Solution Architect/ Define B2B from a Salesforce Perspective

Free Salesforce ARC-801 Exam Actual Questions

The questions for ARC-801 were last updated On Feb. 16, 2024

Question #1

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.

Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

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Correct Answer: A

Integrating the existing third-party survey tool with Salesforce, specifically linking survey responses to Service Appointment and Service Resource records, enables UC to track customer satisfaction effectively. This approach leverages the existing survey infrastructure, minimizes disruption, and provides a direct correlation between technician performance and customer feedback. It aligns with Salesforce's capabilities for integrating external data and utilizing it within the CRM to enhance service management and improve customer satisfaction insights.


Question #2

Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.

The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.

Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

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Correct Answer: C

This will ensure that all orders are stored in a single, unified database, and will make it easier to track and manage orders across different channels. Additionally, Salesforce Order Objects have built-in features that make it easy to integrate with ERP systems, B2B Commerce, and Marketing Cloud, allowing UC to create the desired fluidity between its application landscape.


Question #3

Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales dat

a. The Product data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.

What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?

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Question #4

Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.

Based on that criteria, which solution should the Solution Architect recommend to UC?

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Question #5

Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales dat

a. The Product data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.

What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?

Reveal Solution Hide Solution

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