Salesforce ARC-801 Exam

Certification Provider: Salesforce

Exam Name: Design and Implement B2B Multi-Cloud Solutions

Number of questions in our database: 112

Exam Version: May. 29, 2023

ARC-801 Exam Official Topics:

Topic 1: Single Topic

Free Salesforce ARC-801 Exam Actual Questions

The questions for ARC-801 were last updated On May. 29, 2023

Question #1

Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.

The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.

Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

AIn the ERP Order Object

BSalesforce Custom Object

CSalesforce Order Object

DB2B Commerce Order Object

Reveal Solution

Correct Answer: C

This will ensure that all orders are stored in a single, unified database, and will make it easier to track and manage orders across different channels. Additionally, Salesforce Order Objects have built-in features that make it easy to integrate with ERP systems, B2B Commerce, and Marketing Cloud, allowing UC to create the desired fluidity between its application landscape.

Question #2

Universal Containers (UC) is looking to implement a CPQ + B2B Commerce multi-cloud solution and use the CPQ B2B Commerce Connector to keep the two in sync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.

Which two considerations should a Solution Architect keep in mind for the implementation?

Choose 2 answers

Afor supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.

BFor the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points.

COn the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.

DIt is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied.

Reveal Solution

Correct Answer: A, C

The CPQ B2B Commerce Cloud Connector is an unmanaged package from Salesforce Labs that allows B2B Commerce and CPQ customers to configure or customize functionality12.It syncs products, pricing, quote requests, and orders in both clouds12.

For supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side3.A kit is a product that contains other products as components3.A bundle is a product that has one or more options that can be added or removed by a user4.The connector maps kits to bundles using a custom field called Kit ID on both objects3.

On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ5.Tiered pricing lets you set different prices for different quantities of a product5. Discount schedules let you apply discounts based on quantity or amount ranges for a product.The connector maps tiered prices to discount schedules using a custom field called Tiered Price ID on both objects5.

Question #3

Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.

What are two key considerations a Solution Architect should keep in mind when recommending packaging?

Choose 2 answers

ADesign the package as modular, loosely coupled units of metadata rather than large chunks of an org.

BOnly utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

CIt is impossible to track source control with package development; either the org owns the source or a source control does, but never both.

DClouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

Reveal Solution

Correct Answer: A, B

Packaging is a way of organizing and distributing your customizations and applications on the Salesforce platform1.Packaging can help you manage changes across different environments, such as sandboxes and production2.

Designing the package as modular, loosely coupled units of metadata rather than large chunks of an org is a best practice for packaging3.This can help you avoid dependencies and conflicts between different packages and clouds3.It can also make your package easier to maintain and upgrade3.

Only utilizing one functional automation tool (Flow, Workflow Rules, Process Builder) per object is another best practice for packaging4.This can help you avoid performance issues and unexpected behaviors caused by multiple tools triggering on the same object4.It can also make your package easier to debug and test4.

Question #4

Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Product and Product Category objects.

What should a Solution Architect recommend to achieve this?

ADone data records and translate.

BEnable Translation Workbench.

CAdd custom field with translations

DEnable Data translation for B2B Commerce.

Reveal Solution

Correct Answer: D

Option D would involve enabling Data Translation for B2B Commerce. This feature allows you to translate data stored within standard and custom fields on Product and Product Category objects using a translation workbench-like interface. You can also import and export translations using CSV files.

Question #5

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.

Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data---and an ERP is the master for all invoice, order, and payment data.

How should the Solution Architect segment opportunities and order data in Salesforce*

ASOR for Opportunities and System of Intelligence for Orders

BSystem of record (SOP.) for Opportunities and System of Engagement for Orders

CSystem of Engagement for Opportunities and SOR for Orders

DSOR for Opportunities and SOR for Orders

Reveal Solution

Correct Answer: C

A system of record (SOR) is a source of truth for a specific type of data that needs to be accurate and consistent across different systems1.A system of engagement (SOE) is a platform that enables interactions and communications with customers and other stakeholders1.

Salesforce is a system of engagement for opportunities because it allows sales reps to create, track, and manage sales deals with customers23.Salesforce is also a system of record for orders because it stores order data that can be synced with other systems like ERP3.

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