Salesforce AP-209 Exam - Topic 5 Question 6 Discussion

Actual exam question for Salesforce's AP-209 exam

Question #: 6
Topic #: 5

Universal Containers wants to use 'Capacity Based' contractors to complete installations that often require crews and can take more than one day.

What is true about 'Capacity Based Resources'? (Choose 2 options)

ACapacity Based Resources can be assigned to Service Appointments that have a Scheduling Dependency

BMulti-Day Work does not support Capacity Based Resources

CComplex Work does not support Capacity Based Resources

DCrews can be Capacity Based Resources

Show Suggested Answer

Suggested Answer: B, C

Capacity-Based Scheduling is a simplified scheduling model (buckets of work) compared to the standard, granular optimization. Because it ignores specific travel times and start times, it has significant limitations.

Option B is correct: Capacity-Based Resources (contractors) cannot be assigned Multi-Day Service Appointments. They work on a 'Hours per Day' or 'Jobs per Day' limit, and the system cannot span a single appointment record across multiple days for them.

Option C is correct: They cannot handle Complex Work (dependencies like 'Start Same Time' or 'Follow Immediately'). Since the engine doesn't calculate their precise start time (it just ensures they have enough hours in the day), it cannot synchronize their work with other resources.

Option D is incorrect: You cannot create a Service Crew composed of Capacity-Based resources.

by Rasheeda at Jan 05, 2026, 05:16 AM

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Krissy

6 days ago

D is definitely correct, but I'm not sure about A. Isn't there some limitation on capacity-based resources and scheduling dependencies?

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Bernardine

11 days ago

I agree with A and D. Capacity-based resources are perfect for handling complex, multi-day installations that require a crew.

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Minna

16 days ago

A and D are the correct options. Capacity-based resources can be assigned to service appointments with scheduling dependencies, and crews can be considered capacity-based resources.

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Loreta

21 days ago

I'm uncertain about Complex Work and its support for Capacity Based Resources. I need to double-check that.

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Socorro

26 days ago

I feel like I practiced a question similar to this, and I think crews can definitely be Capacity Based Resources.

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Lashunda

1 month ago

I remember something about Multi-Day Work not supporting Capacity Based Resources, but I can't recall the details.

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Donette

1 month ago

I think Capacity Based Resources can be assigned to Service Appointments with Scheduling Dependencies, but I'm not entirely sure about that.

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Carlota

1 month ago

This question is testing our knowledge of Capacity Based Resources, which are used for larger installations that require crews. I think the key is to focus on the differences between the options and understand which ones are true and which ones are not.

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Bulah

2 months ago

Alright, let's break this down. Capacity Based Resources can be used for Service Appointments with Scheduling Dependencies, and Crews can be Capacity Based Resources. That much I'm sure of. Now, I just need to figure out if Multi-Day Work and Complex Work support them or not.

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Alyce

2 months ago

I'm a bit confused on this one. I know Capacity Based Resources are used for installations that require crews, but I'm not sure about the specifics of the different options. Guess I'll have to use my best judgment and hope for the best.

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Slyvia

2 months ago

Okay, I think I've got this. Capacity Based Resources can definitely be used for Service Appointments with Scheduling Dependencies, and Crews can also be Capacity Based Resources. The tricky part is figuring out if Multi-Day Work and Complex Work support them.

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Benton

2 months ago

Hmm, this question seems to be testing our understanding of Capacity Based Resources. I'll need to think carefully about the differences between the options.

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