Discuss Salesforce ADX-211 Exam Topic 1 Question 73

Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.

What should the administrator do to resolve this issue?

ASchedule Apex jobs.

BDelete all workflow rules.

CAdd an invocable process.

DConsolidate automation tools.

Suggested Answer: D

One possible cause of unexpected changes to record values is having multiple automation tools that update the same field on the same object. This can create conflicts and overwrite each other's values. To resolve this issue, the administrator should consolidate automation tools and use only one tool per object and field combination. This can help avoid confusion and ensure consistent results. Reference: https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/business_process_automation/automation_considerations

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19 comments · newest first

Mila 10 months ago

Wait, are we sure it’s not just a user error?

Brigette 11 months ago

I think consolidating automation tools makes sense here.

Leeann 11 months ago

Sounds like a classic data sync issue.

Donte 11 months ago

Scheduling Apex jobs could help, but not sure if it's the best fix.

Mireya 11 months ago

Deleting all workflow rules? That seems extreme!

Graham 11 months ago

Consolidating automation tools could help streamline things, but I wonder if it would directly address the issue of the phone numbers changing back.

Ashleigh 12 months ago

Adding an invocable process sounds familiar, but I can't recall if that would actually prevent the phone numbers from reverting.

Leanora 12 months ago

I think deleting all workflow rules seems extreme. There might be a better way to troubleshoot this issue without losing all that automation.

Celeste 1 year ago

I remember something about how Apex jobs can sometimes interfere with data updates, but I'm not sure if that's the right approach here.

Andree 1 year ago

Consolidating automation tools could be worth considering, but I'm not sure if that's the most efficient solution for this specific problem.

Kenda 1 year ago

Adding an invocable process might be the way to go. That could help us address the issue more directly.

Staci 1 year ago

Deleting all workflow rules? That seems a bit extreme. I don't think that's the right solution.

Lashawnda 1 year ago

Okay, let's see. Scheduling Apex jobs could be a good option, but I'm not sure if that's the best approach here.

Sommer 1 year ago

Hmm, this seems like a tricky one. I'll need to think through the different options carefully.

Dorsey 1 year ago

Consolidating automation tools might be the best option to prevent this issue from happening again.

Cherry 1 year ago

I believe scheduling Apex jobs could also be a good solution.

Sabra 1 year ago

I agree with Audra. Adding an invocable process could help resolve the issue.

Audra 1 year ago

I think the administrator should add an invocable process.

Antonio 1 year ago

C) Add an invocable process. Sounds like the way to go, let's get that contact number issue sorted out once and for all!

Salesforce ADX-211 Exam - Topic 1 Question 73 Discussion