Salesforce ADX-211 Exam - Topic 1 Question 73 Discussion

Actual exam question for Salesforce's ADX-211 exam

Question #: 73
Topic #: 1

Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.

What should the administrator do to resolve this issue?

ASchedule Apex jobs.

BDelete all workflow rules.

CAdd an invocable process.

DConsolidate automation tools.

Show Suggested Answer

Suggested Answer: D

One possible cause of unexpected changes to record values is having multiple automation tools that update the same field on the same object. This can create conflicts and overwrite each other's values. To resolve this issue, the administrator should consolidate automation tools and use only one tool per object and field combination. This can help avoid confusion and ensure consistent results. Reference: https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/business_process_automation/automation_considerations

by Shawn at Aug 01, 2025, 10:55 AM

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Mila

2 months ago

Wait, are we sure it’s not just a user error?

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Brigette

2 months ago

I think consolidating automation tools makes sense here.

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Leeann

3 months ago

Sounds like a classic data sync issue.

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Donte

3 months ago

Scheduling Apex jobs could help, but not sure if it's the best fix.

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Mireya

3 months ago

Deleting all workflow rules? That seems extreme!

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Graham

3 months ago

Consolidating automation tools could help streamline things, but I wonder if it would directly address the issue of the phone numbers changing back.

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Ashleigh

3 months ago

Adding an invocable process sounds familiar, but I can't recall if that would actually prevent the phone numbers from reverting.

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Leanora

4 months ago

I think deleting all workflow rules seems extreme. There might be a better way to troubleshoot this issue without losing all that automation.

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Celeste

4 months ago

I remember something about how Apex jobs can sometimes interfere with data updates, but I'm not sure if that's the right approach here.

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Andree

4 months ago

Consolidating automation tools could be worth considering, but I'm not sure if that's the most efficient solution for this specific problem.

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Kenda

4 months ago

Adding an invocable process might be the way to go. That could help us address the issue more directly.

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Staci

4 months ago

Deleting all workflow rules? That seems a bit extreme. I don't think that's the right solution.

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Lashawnda

5 months ago

Okay, let's see. Scheduling Apex jobs could be a good option, but I'm not sure if that's the best approach here.

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Sommer

5 months ago

Hmm, this seems like a tricky one. I'll need to think through the different options carefully.

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Dorsey

5 months ago

Consolidating automation tools might be the best option to prevent this issue from happening again.

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Cherry

6 months ago

I believe scheduling Apex jobs could also be a good solution.

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Sabra

7 months ago

I agree with Audra. Adding an invocable process could help resolve the issue.

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Audra

7 months ago

I think the administrator should add an invocable process.

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Antonio

7 months ago

C) Add an invocable process. Sounds like the way to go, let's get that contact number issue sorted out once and for all!

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