Discuss Salesforce ADX-201 Exam Topic 8 Question 89

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared?

Choose 2 answers

AShare the R&D folder with Support Managers with Edit Access.

BShare the Helpdesk folder with Support Agents with View access.

CShare the Support Reports folder with Support Managers with Edit Access.

Dhare the Support Reports folder with Support Agents with View Access.

Suggested Answer: B, C

To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5

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29 comments · newest first

Annita 10 months ago

Is it really safe to give managers edit access? Sounds risky!

Rex 11 months ago

I agree with A and C, but D could be useful too.

Isaiah 11 months ago

Definitely A and C! Makes sense for the managers.

Ashley 11 months ago

I think B is also needed for agents to see Helpdesk reports.

Matthew 11 months ago

Wait, why can't agents see R&D reports? Seems odd.

Annett 11 months ago

I recall that we need to be careful with permissions. Sharing the Helpdesk folder with Support Agents makes sense, but I can't remember if they should see anything from R&D.

Cherelle 12 months ago

I think we discussed that sharing the Support Reports folder with Support Managers is crucial, but I'm confused about whether Support Agents should have access to it too.

Brittni 12 months ago

I'm not entirely sure, but I feel like Support Agents should only have View access to the Helpdesk folder. That seems to fit the requirements.

Elza 1 year ago

I remember we practiced a similar question about folder sharing and permissions. I think Support Managers need Edit access for the R&D folder, right?

Silva 1 year ago

Hmm, I'm a bit unsure about how to handle the access permissions. Do we need to set different levels of access for the different groups?

Sage 1 year ago

Yes, that's correct. I'm thinking we'll need to share the folders with the appropriate groups to meet those requirements.

Wynell 1 year ago

Alright, I'm with you so far. And the Support Managers need to be able to view and edit all the reports, right?

Keneth 1 year ago

Okay, let's see... We need to create a Support Reports folder, and then two subfolders for Helpdesk and R&D. The Support Agents need access to the Helpdesk folder, but not the R&D folder.

Richelle 1 year ago

Hmm, this one seems straightforward. I think I'll start by mapping out the folder structure and access requirements.

Celeste 1 year ago

I agree with Lettie. Support Agents need access to Helpdesk reports but not R&D reports.

Lettie 1 year ago

I believe we should also share the Helpdesk folder with Support Agents with View access.

Laine 1 year ago

I agree with Timothy. Support Managers should have full access to all reports.

Sanda 1 year ago

Haha, this is like a game of folder Tetris. Gotta fit all the pieces in the right places. I'd say B and C are the winning combo.

Paris 1 year ago

Wait, why would we give managers edit access to the Support Reports folder? Isn't that a bit overkill? I'd go with B and D instead.

Albert 1 year ago

↳ replying to Paris

Yeah, I think giving Support Agents view access to Helpdesk reports and Support Reports folder makes more sense.

Edwin 1 year ago

↳ replying to Paris

I agree, giving managers edit access to all reports seems unnecessary.

Timothy 1 year ago

I think we should share the R&D folder with Support Managers with Edit Access.

Gussie 1 year ago

Totally agree with Gail. B and C make the most sense to me as well. Gotta keep those R&D reports secure!

Tamala 1 year ago

↳ replying to Gussie

C) Share the Support Reports folder with Support Managers with Edit Access.

Cyndy 1 year ago

↳ replying to Gussie

B) Share the Helpdesk folder with Support Agents with View access.

Gail 1 year ago

Hmm, I think B and C are the way to go. Support agents need access to Helpdesk reports, and managers should be able to view and edit all reports.

Clement 1 year ago

↳ replying to Gail

It's important to make sure the right people have the appropriate access to the folders.

Garry 1 year ago

↳ replying to Gail

Support Agents should have view access to Helpdesk reports, and Support Managers should have edit access to all reports.

Maia 1 year ago

↳ replying to Gail

I agree, B and C seem like the best options for sharing the folders.

Salesforce ADX-201 Exam - Topic 8 Question 89 Discussion