Salesforce ADX-201 Exam - Topic 8 Question 89 Discussion

Actual exam question for Salesforce's ADX-201 exam

Question #: 89
Topic #: 8

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared?

Choose 2 answers

AShare the R&D folder with Support Managers with Edit Access.

BShare the Helpdesk folder with Support Agents with View access.

CShare the Support Reports folder with Support Managers with Edit Access.

Dhare the Support Reports folder with Support Agents with View Access.

Show Suggested Answer

Suggested Answer: B, C

To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5

by Michael at Jul 09, 2025, 04:32 PM

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Annita

4 months ago

Is it really safe to give managers edit access? Sounds risky!

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Rex

4 months ago

I agree with A and C, but D could be useful too.

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Isaiah

4 months ago

Definitely A and C! Makes sense for the managers.

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Ashley

5 months ago

I think B is also needed for agents to see Helpdesk reports.

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Matthew

5 months ago

Wait, why can't agents see R&D reports? Seems odd.

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Annett

5 months ago

I recall that we need to be careful with permissions. Sharing the Helpdesk folder with Support Agents makes sense, but I can't remember if they should see anything from R&D.

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Cherelle

5 months ago

I think we discussed that sharing the Support Reports folder with Support Managers is crucial, but I'm confused about whether Support Agents should have access to it too.

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Brittni

5 months ago

I'm not entirely sure, but I feel like Support Agents should only have View access to the Helpdesk folder. That seems to fit the requirements.

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Elza

6 months ago

I remember we practiced a similar question about folder sharing and permissions. I think Support Managers need Edit access for the R&D folder, right?

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Silva

6 months ago

Hmm, I'm a bit unsure about how to handle the access permissions. Do we need to set different levels of access for the different groups?

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Sage

6 months ago

Yes, that's correct. I'm thinking we'll need to share the folders with the appropriate groups to meet those requirements.

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Wynell

6 months ago

Alright, I'm with you so far. And the Support Managers need to be able to view and edit all the reports, right?

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Keneth

6 months ago

Okay, let's see... We need to create a Support Reports folder, and then two subfolders for Helpdesk and R&D. The Support Agents need access to the Helpdesk folder, but not the R&D folder.

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