Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR
system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers
Quick actions allow you to initiate expense reports from Salesforce to an external HR system. Approval processes allow you to review the expense reports by managers and directors.
The administrator has been asked to automate a simple field update on the account. When a
support agent changes the status of the account to 'Audited', they would like the system to
automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?
The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard
that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
What should an administrator use as an identifier when importing and updating records from a
separate financial system?
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