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Free Salesforce CRT-261 Exam Dumps
Here you can find all the free questions related with Salesforce Prepare for your Service Cloud Consultant Certification Exam (CRT-261) exam. You can also find on this page links to recently updated premium files with which you can practice for actual Salesforce Prepare for your Service Cloud Consultant Certification Exam . These premium versions are provided as CRT-261 exam practice tests, both as desktop software and browser based application, you can use whatever suits your style. Feel free to try the Prepare for your Service Cloud Consultant Certification Exam premium files for free, Good luck with your Salesforce Prepare for your Service Cloud Consultant Certification Exam .Question No: 21
MultipleChoice
A team of publishers has created and published articles in Salesforce Knowledge. The manager of the help desk wants to verify that the articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? (Choose 2)
OptionsQuestion No: 22
MultipleChoice
An Inside Sales Contact Center Manager would like to access the ROI of the Contact Center.
Which three metrics should the Manager use to access the ROI?
Choose 3 answers
Options
