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When trying to track project benefits, a project manager realizes that some key performance indicators (KPIs) are not yet defined. What should the project manager do?
Suggested Answer: B
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32 comments · newest first
LE
Leonida
12 months ago
Totally agree, the benefit owner should be involved!
QU
Quinn
1 year ago
Wait, are we really just asking someone else to do it?
MI
Michal
1 year ago
Forwarding the issue seems too passive, not a good move.
DA
Dacia
1 year ago
I think working with business analysts is a better approach.
SH
Shanda
1 year ago
Definitely should coordinate with the benefit owner!
AN
Antonio
1 year ago
Asking the program manager seems a bit off-track; I feel like the project manager should take more responsibility in this case.
LA
Launa
1 year ago
I think forwarding the issue to the benefit owner might not be proactive enough, but I can't recall if that's a common approach in these scenarios.
GE
Gerry
1 year ago
I'm not entirely sure, but I feel like working with business analysts could be helpful too, like in that practice question we did last week.
TR
Trina
1 year ago
I remember we discussed the importance of involving the benefit owner directly in defining KPIs, so I think option B makes sense.
JA
Jaclyn
1 year ago
Hmm, I'm a bit confused about the difference between internal and external failure costs. I'll need to review my notes on cost of quality before I can confidently answer this.
NO
Noah
1 year ago
This seems like a straightforward question about email journeys. I think the key is to focus on how to use the fewest activities to achieve the desired outcome.
LE
Leana
1 year ago
I bet the benefit owner wishes they had a crystal ball to see the future and define all the KPIs ahead of time. Alas, we mere mortals must do the hard work.
YA
Yaeko
1 year ago
Option B is the way to go. Teamwork makes the dream work, am I right? The project manager and benefit owner need to be on the same page here.
TR
Troy
1 year ago
As a project manager, I'd go with option B. Coordinating with the benefit owner is the best way to ensure the KPIs are defined and tracked correctly. Can't have those pesky KPIs slipping through the cracks!
TY
Tyra
1 year ago
It's important to have clear KPIs in place to measure the success of the project.
MA
Mayra
1 year ago
Yes, the benefit owner would have the necessary insights to define the KPIs accurately.
ME
Merilyn
1 year ago
I agree, working with the benefit owner is crucial for tracking project benefits.
SA
Sabra
2 years ago
Hmm, I'm not sure. If the benefit owner is responsible for the KPIs, shouldn't they be the one to handle this? I don't know, this question is tricky.
BR
Brynn
1 year ago
C) Forward the issue to the benefit owner and ask them to collect the missing data and build the KPIs.
LA
Lawana
1 year ago
B) Coordinate with the benefit owner to track and collect the missing data and build the KPIs.
DA
Daren
1 year ago
A) Work with the business analysts to track and collect the missing data and build the KPIs.
JA
Jacquelyne
2 years ago
Option B seems like the logical choice here. The project manager should work with the benefit owner to ensure the KPIs are properly defined and tracked.
LE
Leigha
1 year ago
Option B seems like the logical choice here. The project manager should work with the benefit owner to ensure the KPIs are properly defined and tracked.
NA
Natalie
1 year ago
B) Coordinate with the benefit owner to track and collect the missing data and build the KPIs.
JU
Julieta
1 year ago
A) Work with the business analysts to track and collect the missing data and build the KPIs.
LE
Lenna
1 year ago
Collaboration between the project manager and benefit owner is crucial for successful project outcomes.
MA
Maile
2 years ago
Definitely, the benefit owner plays a key role in tracking project benefits effectively.
TE
Tegan
2 years ago
It's important to collaborate with the right stakeholders to define and track KPIs accurately.
MA
Mabelle
2 years ago
I agree, option B is the best choice. Working with the benefit owner ensures alignment on tracking project benefits.
MA
Marshall
2 years ago
I think the project manager should coordinate with the benefit owner to build the KPIs. They are ultimately responsible for the benefits.
SO
Sophia
2 years ago
I agree with Jacqueline. It's important to track project benefits accurately.
JA
Jacqueline
2 years ago
I think the project manager should work with the business analysts to build the KPIs.