When trying to track project benefits, a project manager realizes that some key performance indicators (KPIs) are not yet defined. What should the project manager do?
I bet the benefit owner wishes they had a crystal ball to see the future and define all the KPIs ahead of time. Alas, we mere mortals must do the hard work.
As a project manager, I'd go with option B. Coordinating with the benefit owner is the best way to ensure the KPIs are defined and tracked correctly. Can't have those pesky KPIs slipping through the cracks!
Option B seems like the logical choice here. The project manager should work with the benefit owner to ensure the KPIs are properly defined and tracked.
Leana
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