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PMI PMP Exam - Topic 2 Question 121 Discussion

During a project kickoff meeting, two key stakeholders are arguing about the project scope and the acceptance of the deliverable. What should the project manager focus on to address the argument?
D) Reference the business case and confirm the common understanding of the project objectives and value creation.
A) Escalate the stakeholder misalignment with the project sponsor and seek direction for the deliverables.
B) Update the risk register first with scope discrepancies and then escalate it to the next level.
C) Arrange brainstorming with the stakeholders to complete the project scope statement and finalize the deliverable.

PMI PMP Exam - Topic 2 Question 121 Discussion

Actual exam question for PMI's PMP exam
Question #: 121
Topic #: 2
[All PMP Questions]

During a project kickoff meeting, two key stakeholders are arguing about the project scope and the acceptance of the deliverable. What should the project manager focus on to address the argument?

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Suggested Answer: D

The correct answer is D because the scenario requires disciplined stakeholder engagement rather than an immediate, informal, or purely administrative reaction. The selected response --- D. Reference the business case and confirm the common understanding of the project objectives and value creation. --- directly addresses the condition described in the question and keeps the project aligned with authorized objectives. PMBOK-aligned practice requires the project manager to clarify expectations, preserve transparency, and use the appropriate decision or communication channel. This is especially important when project constraints, stakeholder expectations, quality expectations, delivery cadence, or business value may be affected. The competing options are weaker because they either bypass the accountable role, defer action without analysis, escalate before the project manager has prepared decision-quality information, or solve a symptom without correcting the underlying process issue. The selected answer also preserves transparency, ownership, and traceability, which are essential for sound project governance and effective delivery. PMBOK Guide Eighth Edition topics: business environment, stakeholder engagement, stakeholder communication, impact analysis, governance, value delivery, and continuous improvement.


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