This is a tricky one. I can see arguments for both True and False. I'll need to really think it through and not rush to an answer. Gotta be careful on these exam questions.
Okay, I've got a strategy for this. A value stream is focused on delivering value to the customer, so it makes sense that it would start and end with the customer. I'm going with True on this one.
True or false, huh? I'm leaning towards True, but I want to make sure I'm not missing something. I'll take a minute to visualize the typical flow of a value stream to confirm my thinking.
I'm a bit unsure about this one. I know value streams are related to customers, but I can't quite remember if they always start and end with a customer. I'll have to review my notes.
Jaclyn
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