PeopleCert Exam ITILSC-OSA Topic 7 Question 16 Discussion

Actual exam question for PeopleCert's ITIL Service Capability Operational Support and Analysis exam

Question #: 16
Topic #: 7

What is the best definition of an Incident Model?

AA type of incident involving an authorized Configuration Item (CI)

BThe template used by Service Desk analysts to record incidents

CA set of pre-defined steps to be followed when dealing with a known type of incident

DAn Incident that is easy is solved at first contact

Show Suggested Answer

Suggested Answer: C

by Vi at Jun 18, 2022, 02:36 PM

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