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PeopleCert ITIL Service Capability Operational Support and Analysis Exam

Certification Provider: PeopleCert
Exam Name: ITIL Service Capability Operational Support and Analysis
Duration: 20 Minutes
Number of questions in our database: 26
Exam Version: Apr. 07, 2024
Exam Official Topics:
  • Topic 1: Full Understanding Of Operational Support And Analysis (OSA) Terms And Core Concepts
  • Topic 2: The Value To The Business Of OSA Activities/ The Lifecycle Within The OSA Context/ Optimizing Service Operation Performance
  • Topic 3: Interpretation And Analysis Of Event Management Principles/ Activities And Operation Including Its Organizational Structure
  • Topic 4: The Event Management Process Inclusive Of Its Design Strategy/ The Benefits And Business Value That Can Be Gained From Event Management
  • Topic 5: Interpretation And Analysis Of Incident Management Principles/ Activities And Operation Including Its Organizational Structure
  • Topic 6: Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
  • Topic 7: The Incident Management Process Inclusive Of Its Components/ Interpretation And Analysis Of Request Fulfilment Principles
  • Topic 8: Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Problem Management Principles
  • Topic 9: Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
  • Topic 10: Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Access Management Principles
  • Topic 11: Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Service Desk Principles
  • Topic 12: The Service Desk Validation Components And Activities/ The Complete End-To-End Process Flow For The Service Desk Function Inclusive Of Design Strategy
  • Topic 13: Interpretation And Analysis Of OSA Principles/ Inclusive Of Design Strategy, Objectives, Components,Activities
  • Topic 14: Roles And Operation Including Its Organizational Structure/ Activities And Operation, As Well As Any Interfaces With Other Processes Or Lifecycle Phases
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Free PeopleCert ITIL Service Capability Operational Support and Analysis Exam Actual Questions

The questions for ITIL Service Capability Operational Support and Analysis were last updated On Apr. 07, 2024

Question #1

There have been multiple incidents recorded by the Service Desk. It appears that the network is congested due to multiple connections.

What kind of actions should the Service Desk analyst take in this instance?

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Correct Answer: B

Question #2

What is the best definition of an Incident Model?

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Correct Answer: C

Question #3

Which of the following is NOT an objective of Service Operation?

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Correct Answer: A

Question #4

Which of the following BEST describes the purpose of Event Management?

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Correct Answer: A

Question #5

Functions are best described as?

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Correct Answer: B


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