PeopleCert ITIL4-DPI Exam - Topic 8 Question 12 Discussion

Actual exam question for PeopleCert's ITIL4-DPI exam

Question #: 12
Topic #: 8

When planning a new service, which three factors should be considered when defining the value that the service will create?

AEfficiency, effectiveness, and outcomes

BMeasures, methods, and metrics

CCost, risks, and outcomes

DGoals, success factors, and key performance indicators

Show Suggested Answer

Suggested Answer: C

The DPI guidance highlights that value is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:

Costs (resources required to deliver the service),

Risks (potential threats to performance and adoption),

Outcomes (the results and benefits expected).

This reflects the ITIL service value system's definition of co-creating value between provider and consumer.

(Reference: ITIL 4 Strategist DPI, section on 'Value creation and value drivers')

by Quinn at Apr 12, 2026, 04:41 AM

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Cherelle

2 days ago

I think the answer might be A, but I'm not entirely sure if outcomes are the most important factor.

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