PeopleCert ITIL4-DPI Exam - Topic 3 Question 10 Discussion

Actual exam question for PeopleCert's ITIL4-DPI exam

Question #: 10
Topic #: 3

The manager of a team of highly skilled professionals often handles challenging problems personally in an effort to demonstrate expertise.

Which TWO are the MOST LIKELY consequences of this behaviour?

Decisions take longer

Employee morale improves

Decisions are made quickly

Employee morale suffers

A1 and 2

B2 and 3

C3 and 4

D1 and 4

Show Suggested Answer

Suggested Answer: D

DPI governance principles highlight that when managers centralize decisions and problem-solving, it creates bottlenecks (delays in decision-making) and reduces team empowerment, leading to lower morale. Thus, options 1 (decisions take longer) and 4 (employee morale suffers) are the consequences. The behaviour undermines delegation of authority and staff empowerment, which DPI stresses as essential for effective governance and oversight.

(Reference: ITIL 4 Strategist DPI, section on 'Delegation of authority and empowerment of teams')

by Emily at Mar 02, 2026, 05:53 PM

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Elena

3 hours ago

This reminds me of a practice question where we talked about the balance between leadership and delegation. I think "Decisions are made quickly" is probably not true in this case.

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Toi

5 days ago

I'm not entirely sure, but I feel like if the manager is always stepping in, it might make the team feel undervalued, which could lead to "Employee morale suffers."

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Esteban

10 days ago

I remember discussing how micromanagement can slow down decision-making, so I think "Decisions take longer" is definitely one of the consequences.

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