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PeopleCert Exam ITIL-SOA Topic 3 Question 9 Discussion
Topic #: 3
Scenario
An IT services company provides IT services to many customers. The company has grown rapidly over the last three years and has recognized the need to implement service management processes to ensure that they continue to provide services that meet their customer's needs. A service management implementation project was set up a year ago and most processes are now in place including service level management and service catalogue management. In addition a business relationship manager has been allocated.
An opportunity has arisen to engage a new customer, which could lead to a very large contract. Contact has been made with the potential customer and a meeting arranged. This will be the first time that these processes have been used to engage a new customer and the IT service manager wishes to make sure that all concerned are clear of their roles.
Refer to Scenario
Which one of the following options CORRECTLY assigns the responsibilities to the service level manager, service catalogue manager and the business relationship manager?
Responsibilities:
Irene
21 days agoCamellia
23 days agoOra
4 days agoAhmed
1 months agoMel
2 months agoRashida
3 days agoCherelle
4 days agoCary
6 days agoChaya
7 days agoGary
8 days agoFlorinda
9 days agoSabine
10 days agoCharlette
21 days agoCherri
2 months agoKizzy
2 months agoShala
2 months agoKizzy
2 months ago