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PeopleCert Exam ITIL-DSV Topic 8 Question 15 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam
Question #: 15
Topic #: 8
[All ITIL-DSV Questions]

Customers who love to eat organic food are an example of which category?

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Suggested Answer: A

In the case of using an out-of-the-box service from a large service provider, the service provider typically knows about the organization's needs because 'The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization.' ITIL 4 indicates that standardized services are often designed based on common market needs rather than being tailored to the specific needs of individual customers, which is common with large, scalable service offerings.


Contribute your Thoughts:

Maryanne
5 hours ago
Hmm, this is a tricky one. I was debating between B and C, but I agree that C is the correct answer. Organic food lovers are a psychographic segment.
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Sarah
3 days ago
Definitely C. Organic food consumption is more of a personal choice and mindset rather than just demographics or geography.
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Paola
9 days ago
I think the answer is C) Psychographic market category. Organic food lovers are a segment based on their attitudes, values, and lifestyle preferences.
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Yolande
10 days ago
But couldn't it also be considered as a demographic market category, since it's based on age and income?
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Reuben
11 days ago
I agree with Hester, because psychographic market category is based on lifestyle and values.
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Hester
15 days ago
I think customers who love to eat organic food fall under psychographic market category.
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