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PeopleCert Exam ITIL-4-Transition Topic 1 Question 35 Discussion

Actual exam question for PeopleCert's ITIL-4-Transition exam
Question #: 35
Topic #: 1
[All ITIL-4-Transition Questions]

Which describes the customer journey?

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Suggested Answer: B

by Ma at Jun 19, 2024, 03:35 PM

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Felicitas
10 months ago
Hmm, I wonder if the IT software provider would just try to sell them more stuff instead of actually helping them improve support. Option B is the way to go.
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Larae
11 months ago
I bet the IT team would prefer to just ask themselves how they're doing. But that's not gonna cut it for the 'outside in' view!
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Arlyne
9 months ago
D) Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services
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Novella
9 months ago
B) Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services
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Brandon
9 months ago
A) Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
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Golda
9 months ago
C) Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
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Art
9 months ago
B) Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services
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Cheryl
10 months ago
A) Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
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Kris
11 months ago
Definitely B. Anything else is just looking at it from the inside out, which isn't the 'outside in' approach they're asking for.
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Julie
10 months ago
Yeah, understanding how customers perceive the support is crucial for improving IT services.
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Jutta
10 months ago
I agree, B is the best example of an 'outside in' approach.
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Tasia
11 months ago
I see your point, Lashaun. Both options A and B could be valid approaches.
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Lashaun
11 months ago
But wouldn't option A also be considered 'outside in' since it involves suppliers?
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Paola
11 months ago
I agree with Anthony, gathering feedback from customers is crucial.
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Anthony
11 months ago
I think option B is an 'outside in' approach.
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Telma
11 months ago
Option B is the way to go. Getting that customer feedback is crucial to truly understanding the support experience from the outside in.
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Katlyn
11 months ago
I'm going to go with B. Surveying the customers and users is the key to understanding the support from their point of view, which is what an 'outside in' approach is all about.
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Josefa
11 months ago
Definitely, understanding how customers and users perceive the support is crucial for improving IT services.
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Arlene
11 months ago
I agree, B is the best option for getting an outside perspective on IT services.
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Ligia
12 months ago
Option B is the correct 'outside in' approach. By gathering feedback directly from customers and users, the organization can understand how the IT services are being perceived and supported from their perspective.
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Narcisa
11 months ago
Customer satisfaction surveys can provide valuable insights on areas for improvement in IT service support.
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Paz
11 months ago
It's important to consider the end users' experience when evaluating the support of IT services.
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Daryl
11 months ago
I agree, option B is definitely the best approach to get an outside perspective on the IT services.
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