Name: PeopleCert ITIL-4-Transition Exam
Brand: Pass4Success
SKU: ITIL-4-Transition
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Free PeopleCert ITIL-4-Transition Exam Actual Questions

The questions for ITIL-4-Transition were last updated On Apr. 13, 2024

Question #1

An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?

ASite reliability engineering

BLean OK

CSafety culture

DDevOps

Reveal Solution

Correct Answer: B

Question #2

What do Lean and Agile consider a barrier to high performance?

ALarge batch sizes of work

BPulling versus pushing work

CMaking work visible

DLimiting work-in-progress

Reveal Solution

Correct Answer: A

Question #3

An organization is reviewing the support of its IT services.

Which is an example of an 'outside in' approach?

AUnderstanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services

BConducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

CAsking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements

DContacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services

Reveal Solution

Correct Answer: B

Question #4

What do Lean and Agile consider a barrier to high performance?

ALarge batch sizes of work

BPulling versus pushing work

CMaking work visible

DLimiting work-in-progress

Reveal Solution

Correct Answer: A

Question #5

An organization's customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?

ACollect customer experience and service level metrics

BUse feedback from service reviews to assess value realization

CGather customer service performance metrics and map to SLAs

DConduct satisfaction surveys after service interactions

Reveal Solution

Correct Answer: A

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