PeopleCert ITIL-4-Transition Exam

Certification Provider: PeopleCert

Exam Name: ITIL 4 Managing Professional Transition

Number of questions in our database: 40

Exam Version: May. 28, 2023

ITIL-4-Transition Exam Official Topics:

Topic 1: Single Topic

Free PeopleCert ITIL-4-Transition Exam Actual Questions

The questions for ITIL-4-Transition were last updated On May. 28, 2023

Question #1

The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance

across the whole IT department.

Which of the following will BEST help to improve staff behaviour?

ARunning safe to fail experiments that provide learning opportunities

BComparing the cost of delay' between work items to ensure that financially valuable work is prioritized

CImplementing CI/CD toots to deploy software quickly

DAdopting Kanban boards to visualise the flow of work across software development teams

Reveal Solution

Correct Answer: A

Question #2

Which describes the value driven approach to service design?

AThe practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

BAn iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation

CA process improvement philosophy that prioritizes flow efficiency over resource efficiency

DDesigning just enough features to satisfy early customers, and providing feedback for future development

Reveal Solution

Correct Answer: A

Question #3

Which is a method for value-driven, data-driven and user-centered service design?

AStakeholder analysis

BBalanced scorecard

CDesign thinking

DThe MoSCoW method

Reveal Solution

Correct Answer: C

Question #4

Which describes the value driven approach to service design?

AThe practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

BAn iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation

CA process improvement philosophy that prioritizes flow efficiency over resource efficiency

DDesigning just enough features to satisfy early customers, and providing feedback for future development

Reveal Solution

Correct Answer: A

Question #5

Which is a method for value-driven, data-driven and user-centered service design?

AStakeholder analysis

BBalanced scorecard

CDesign thinking

DThe MoSCoW method

Reveal Solution

Correct Answer: C

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