PeopleCert ITIL 4 Specialist High velocity IT Exam - Topic 4 Question 23 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist High velocity IT exam

Question #: 23
Topic #: 4

[All ITIL 4 Specialist High velocity IT Questions]

Which statement about the onboarding of services is CORRECT?

AOnboarding should be conducted after the service is operational

BThe onboarding should be planned during the design of the service

COnboarding does not require customer involvement

DThe onboarding process is optional for new services

Show Suggested Answer

Suggested Answer: B

by Laila at Nov 24, 2025, 09:22 AM

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Trevor

1 month ago

B covers everything. It sets the stage for a smooth launch.

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Leonora

2 months ago

D is misleading. Onboarding is essential, not optional.

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Sharika

2 months ago

C is definitely incorrect. Customers need to be involved.

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Alana

2 months ago

I agree, B is the best choice. Onboarding is crucial from the start.

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Pamella

2 months ago

I think B is correct. Planning during design makes sense.

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Alberto

2 months ago

C is totally off, customers need to be involved!

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Chantell

2 months ago

I thought onboarding was just for after launch?

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Fallon

3 months ago

Agree, onboarding should be part of the design phase!

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Trina

3 months ago

Wait, onboarding optional? That sounds wrong.

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Colette

3 months ago

B is definitely the right choice!

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Joni

4 months ago

B) The onboarding should be planned during the design of the service. Anything else would be a recipe for disaster.

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Isaiah

4 months ago

Haha, D) The onboarding process is optional for new services? Yeah, right. Good luck with that!

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Leonora

4 months ago

C) Onboarding does not require customer involvement. What a silly answer choice!

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Annice

4 months ago

A) Onboarding should be conducted after the service is operational. This allows for any necessary adjustments and feedback from the customer.

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Corrie

4 months ago

I definitely recall that customer involvement is key in onboarding, so I think option C is definitely incorrect.

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Aron

4 months ago

I’m not clear on whether onboarding is optional or not. I feel like it’s important, but I could see why some might think it’s not necessary.

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Aleta

5 months ago

I feel pretty confident about this one. The onboarding process should definitely be planned during the design phase, not after the service is already operational. B is the correct answer.

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German

5 months ago

B seems like the best choice here. Onboarding is a critical part of the service lifecycle, so it needs to be considered upfront during the design process.

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Mendy

5 months ago

Hmm, this is a tricky one. I'm leaning towards B, but I want to make sure I understand the differences between the options. I'll take a closer look at the details.

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Rory

5 months ago

B) The onboarding should be planned during the design of the service. This ensures a smooth transition and integration of the new service.

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Ilda

5 months ago

I remember a practice question that mentioned onboarding is crucial for customer engagement, which makes me lean towards option B.

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Glenn

6 months ago

A seems wrong. You can't onboard after the service is live.

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Gregg

6 months ago

I think onboarding should be planned during the design phase, but I'm not entirely sure if that's what the question is asking.

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Lawanda

6 months ago

I'm a bit confused on this one. I know onboarding is important, but I'm not sure about the specifics. I'll have to review my notes on service management.

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