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PeopleCert Exam ITIL-4-Foundation Topic 9 Question 86 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 86
Topic #: 9
[All ITIL-4-Foundation Questions]

What is defined as a change of state that has significance for the management of an IT service?

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Suggested Answer: B

Obtain/build is one of the six activities of the service value chain, which is a set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization1.Obtain/build activity relates with buying new products, as well as designing, developing, and testing new or changed service components2.This activity ensures that service components are available when and where they are needed and meet agreed specifications3.Reference:ITIL Foundation - ITIL 4 Edition, page 10;ITIL 4 -- A Pocket Guide, page 21;ITIL 4 Practice Guide: Service Value Chain, page 9.


by Carmelina at Jun 01, 2024, 12:28 PM

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Fausto
3 months ago
I'm going with C) Problem. It just feels right, you know? Plus, it's probably the least exciting answer, and we all know IT service management is all about the excitement!
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Kristel
1 months ago
C) Problem
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Deandrea
2 months ago
B) Incident
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Ilda
2 months ago
A) Event
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Antonio
3 months ago
D) Known error, for sure. I mean, who doesn't love a good ol' known error to spice up their IT service management?
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Amber
3 months ago
Definitely B) Incident. That's the textbook definition of an incident, and it's the most relevant for IT service management.
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Elenora
2 months ago
Knowing the difference between incidents and problems can help streamline the IT service management process.
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Lanie
2 months ago
Events can lead to incidents, so it's crucial to monitor for any potential issues.
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Mabel
2 months ago
I think it's important to properly categorize incidents to ensure they are addressed in a timely manner.
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Twana
2 months ago
I agree, incidents are important to address promptly in order to maintain IT service quality.
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Larue
2 months ago
Yes, you're right. An incident is a change of state that requires attention for IT service management.
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Timothy
3 months ago
I agree, an incident is definitely a change of state that has significance for IT service management.
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Allene
3 months ago
Hmm, I'm not sure. Incident or Problem could also be valid answers, depending on the context. This is a tricky one!
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Alishia
3 months ago
I think it's Event, since that seems to be the change of state that would be most significant for IT service management.
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Leonard
4 months ago
I'm not sure, but I think it could also be C) Problem, as a problem can also be a significant change that needs to be managed.
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Inocencia
4 months ago
I agree with Marti, because an event is a change of state that can have an impact on IT service management.
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Marti
4 months ago
I think the answer is A) Event.
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