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PeopleCert Exam ITIL-4-Foundation Topic 9 Question 86 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 86
Topic #: 9
[All ITIL-4-Foundation Questions]

What is defined as a change of state that has significance for the management of an IT service?

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Suggested Answer: B

Obtain/build is one of the six activities of the service value chain, which is a set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization1.Obtain/build activity relates with buying new products, as well as designing, developing, and testing new or changed service components2.This activity ensures that service components are available when and where they are needed and meet agreed specifications3.Reference:ITIL Foundation - ITIL 4 Edition, page 10;ITIL 4 -- A Pocket Guide, page 21;ITIL 4 Practice Guide: Service Value Chain, page 9.


by Carmelina at Jun 01, 2024, 12:28 PM

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Allene
4 days ago
Hmm, I'm not sure. Incident or Problem could also be valid answers, depending on the context. This is a tricky one!
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Alishia
5 days ago
I think it's Event, since that seems to be the change of state that would be most significant for IT service management.
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Leonard
12 days ago
I'm not sure, but I think it could also be C) Problem, as a problem can also be a significant change that needs to be managed.
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Inocencia
14 days ago
I agree with Marti, because an event is a change of state that can have an impact on IT service management.
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Marti
16 days ago
I think the answer is A) Event.
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