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PeopleCert ITIL 4 Foundation Exam - Topic 8 Question 94 Discussion

What is the CORRECT order for the three phases of problem management?
C) Problem identification problem control error control
A) Problem control, error control problem identification
B) Error control, problem control, problem identification
D) Problem identification error control problem control

PeopleCert ITIL 4 Foundation Exam - Topic 8 Question 94 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 94
Topic #: 8
[All ITIL 4 Foundation Questions]

What is the CORRECT order for the three phases of problem management?

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Suggested Answer: C

The problem management practice follows a three-phase approach to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. The three phases are:

Problem identification: the process of finding problems that are the cause or potential cause of one or more incidents2.

Problem control: the process of analysing the root cause and impact of a problem and developing a workaround or a permanent solution2.

Error control: the process of managing known errors throughout their lifecycle, from recording to removal2.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 9.


by Maile at Sep 15, 2024, 02:21 PM

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Tabetha
9 months ago
I’m surprised this is the order! Thought it would be different.
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Laura
9 months ago
D is definitely correct! It's all about identifying the problem first.
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Ceola
9 months ago
Wait, is it really D? I thought error control was first.
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Gail
10 months ago
Totally agree with D! Makes the most sense.
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Doug
10 months ago
I think it's D - problem identification comes first.
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Basilia
10 months ago
I’m leaning towards option D because it makes sense to identify the problem first, but I’m not completely confident about the sequence.
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Thurman
10 months ago
I feel like problem identification has to be first, but I can't recall if error control or problem control comes next.
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Ayesha
10 months ago
I remember practicing a similar question, and I think error control comes after problem control, but I could be mixing it up.
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Telma
11 months ago
I think the first phase is definitely problem identification, but I'm not sure about the order of the other two.
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Cordelia
11 months ago
I've got this! The correct order is problem identification, problem control, and then error control. I'm confident that's the right sequence for the three phases of problem management.
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Lezlie
11 months ago
Okay, let me see... I think it's problem identification, error control, and then problem control. But I'm not 100% sure, so I'll have to double-check my notes to be certain.
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Dorothy
11 months ago
Hmm, I'm a bit unsure about the order here. I know problem identification comes first, but I'm not certain about the order of problem control and error control. I'll have to think this through carefully.
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Louvenia
11 months ago
I'm pretty sure the correct order is problem identification, problem control, and then error control. That's how we've been taught to approach problem management.
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Jackie
2 years ago
This question is giving me a headache. I'm gonna go with B just to keep things simple: error control, problem control, and problem identification. That way, I can take a nap and let the experts handle the rest.
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Sean
2 years ago
Hmm, this is a tricky one. I'm going to have to go with C. Problem identification, problem control, and then error control. Gotta find the issue before you can fix it, right?
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Emeline
2 years ago
Definitely. Error control comes last after you've identified and controlled the problem.
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Kiera
2 years ago
I agree. Once you know what the problem is, you can work on controlling it.
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Lajuana
2 years ago
I think you're right. It makes sense to identify the problem first.
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Erasmo
2 years ago
Is this a trick question? I'm going with A. Problem control, error control, and then problem identification. Sounds like a three-part harmony to me.
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Val
2 years ago
I agree with A. Problem control, error control, and then problem identification. It just makes sense.
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Jesus
2 years ago
I'm going with C. Problem identification, problem control, and then error control.
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Teri
2 years ago
I think it's B. Error control, problem control, and then problem identification.
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Hui
2 years ago
B for the win! Error control, problem control, and then problem identification. Gotta put out the fires first, then tackle the root cause. Simple as that.
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Lina
2 years ago
B is the way to go, it's all about prioritizing and solving efficiently.
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Gregoria
2 years ago
Once errors are under control, then we can focus on identifying the root problems.
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Staci
2 years ago
Definitely, error control should come before problem control.
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Jonelle
2 years ago
I agree, B is the correct order. Addressing errors first is crucial.
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Orville
2 years ago
But problem management usually starts with identifying the problem first, so I still think A) is correct.
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Karon
2 years ago
D is the way to go, my dude. You gotta find the problem, then control the errors, and finally control the problem. It's like a game of whack-a-mole, but with bugs instead of moles.
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Elvera
2 years ago
That makes sense. It's like solving a puzzle step by step.
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Jody
2 years ago
Yeah, I agree. First identify the problem, then control the errors, and finally control the problem.
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Haydee
2 years ago
I think D is the correct order.
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Blondell
2 years ago
I disagree, I believe it's B) Error control, problem control, problem identification.
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Orville
2 years ago
I think the correct order is A) Problem control, error control problem identification.
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Lorean
2 years ago
I think C is the correct answer. Problem identification, problem control, and then error control. Gotta identify the problem first before you can control it and then fix the errors.
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Milly
2 years ago
I see your point, but I still think C is the right order. Identifying the problem first seems more logical to me.
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Haydee
2 years ago
I agree with B. It makes sense to control errors before addressing the overall problem.
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Tien
2 years ago
I believe the correct order is B. Error control should come before problem control.
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Clarence
2 years ago
I think C is the correct answer. Problem identification, problem control, and then error control. Gotta identify the problem first before you can control it and then fix the errors.
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