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PeopleCert ITIL 4 Foundation Exam - Topic 8 Question 94 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 94
Topic #: 8
[All ITIL 4 Foundation Questions]

What is the CORRECT order for the three phases of problem management?

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Suggested Answer: C

The problem management practice follows a three-phase approach to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. The three phases are:

Problem identification: the process of finding problems that are the cause or potential cause of one or more incidents2.

Problem control: the process of analysing the root cause and impact of a problem and developing a workaround or a permanent solution2.

Error control: the process of managing known errors throughout their lifecycle, from recording to removal2.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 9.


by Maile at Sep 15, 2024, 02:21 PM

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Tabetha
3 months ago
I’m surprised this is the order! Thought it would be different.
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Laura
3 months ago
D is definitely correct! It's all about identifying the problem first.
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Ceola
3 months ago
Wait, is it really D? I thought error control was first.
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Gail
4 months ago
Totally agree with D! Makes the most sense.
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Doug
4 months ago
I think it's D - problem identification comes first.
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Basilia
4 months ago
I’m leaning towards option D because it makes sense to identify the problem first, but I’m not completely confident about the sequence.
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Thurman
4 months ago
I feel like problem identification has to be first, but I can't recall if error control or problem control comes next.
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Ayesha
4 months ago
I remember practicing a similar question, and I think error control comes after problem control, but I could be mixing it up.
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Telma
5 months ago
I think the first phase is definitely problem identification, but I'm not sure about the order of the other two.
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Cordelia
5 months ago
I've got this! The correct order is problem identification, problem control, and then error control. I'm confident that's the right sequence for the three phases of problem management.
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Lezlie
5 months ago
Okay, let me see... I think it's problem identification, error control, and then problem control. But I'm not 100% sure, so I'll have to double-check my notes to be certain.
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Dorothy
5 months ago
Hmm, I'm a bit unsure about the order here. I know problem identification comes first, but I'm not certain about the order of problem control and error control. I'll have to think this through carefully.
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Louvenia
5 months ago
I'm pretty sure the correct order is problem identification, problem control, and then error control. That's how we've been taught to approach problem management.
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Jackie
1 year ago
This question is giving me a headache. I'm gonna go with B just to keep things simple: error control, problem control, and problem identification. That way, I can take a nap and let the experts handle the rest.
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Sean
1 year ago
Hmm, this is a tricky one. I'm going to have to go with C. Problem identification, problem control, and then error control. Gotta find the issue before you can fix it, right?
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Emeline
1 year ago
Definitely. Error control comes last after you've identified and controlled the problem.
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Kiera
1 year ago
I agree. Once you know what the problem is, you can work on controlling it.
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Lajuana
1 year ago
I think you're right. It makes sense to identify the problem first.
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Erasmo
1 year ago
Is this a trick question? I'm going with A. Problem control, error control, and then problem identification. Sounds like a three-part harmony to me.
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Val
1 year ago
I agree with A. Problem control, error control, and then problem identification. It just makes sense.
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Jesus
1 year ago
I'm going with C. Problem identification, problem control, and then error control.
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Teri
1 year ago
I think it's B. Error control, problem control, and then problem identification.
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Hui
1 year ago
B for the win! Error control, problem control, and then problem identification. Gotta put out the fires first, then tackle the root cause. Simple as that.
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Lina
1 year ago
B is the way to go, it's all about prioritizing and solving efficiently.
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Gregoria
1 year ago
Once errors are under control, then we can focus on identifying the root problems.
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Staci
1 year ago
Definitely, error control should come before problem control.
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Jonelle
1 year ago
I agree, B is the correct order. Addressing errors first is crucial.
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Orville
1 year ago
But problem management usually starts with identifying the problem first, so I still think A) is correct.
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Karon
1 year ago
D is the way to go, my dude. You gotta find the problem, then control the errors, and finally control the problem. It's like a game of whack-a-mole, but with bugs instead of moles.
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Elvera
1 year ago
That makes sense. It's like solving a puzzle step by step.
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Jody
1 year ago
Yeah, I agree. First identify the problem, then control the errors, and finally control the problem.
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Haydee
1 year ago
I think D is the correct order.
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Blondell
1 year ago
I disagree, I believe it's B) Error control, problem control, problem identification.
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Orville
1 year ago
I think the correct order is A) Problem control, error control problem identification.
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Lorean
1 year ago
I think C is the correct answer. Problem identification, problem control, and then error control. Gotta identify the problem first before you can control it and then fix the errors.
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Milly
1 year ago
I see your point, but I still think C is the right order. Identifying the problem first seems more logical to me.
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Haydee
1 year ago
I agree with B. It makes sense to control errors before addressing the overall problem.
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Tien
1 year ago
I believe the correct order is B. Error control should come before problem control.
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Clarence
1 year ago
I think C is the correct answer. Problem identification, problem control, and then error control. Gotta identify the problem first before you can control it and then fix the errors.
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