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PeopleCert Exam ITIL-4-Foundation Topic 8 Question 93 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 93
Topic #: 8
[All ITIL-4-Foundation Questions]

Which is a way of applying the guiding principle 'focus on value'?

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Suggested Answer: A

The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1.This practice involves logging, categorizing, prioritizing, investigating, resolving, and closing incidents2.The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1.This practice involves providing communication with users, capturing feedback, managing user satisfaction, and facilitating continual improvement3.Reference:ITIL Foundation - ITIL 4 Edition, page 14;ITIL 4 -- A Pocket Guide, page 32;ITIL 4 Practice Guide: Incident Management, page 7.


by Clorinda at Sep 07, 2024, 11:26 AM

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Cherelle
12 days ago
Option D is the way to go, no doubt about it. Kinda makes you wonder why they even bothered with the other options. Maybe the exam writers were having an 'off' day when they came up with those.
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Miriam
13 days ago
Wait, is the correct answer supposed to be doing fewer things but doing them better? That's so obvious, it's almost too easy. I hope the rest of the exam isn't this straightforward!
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Latia
18 days ago
Haha, I can't believe they're trying to trick us with all these options. Option D is clearly the right answer - it's the only one that actually talks about 'doing them better'.
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Alberta
19 days ago
I was tempted to go with option B, but Option D just makes more sense. Focusing on quality over quantity is the key to delivering value.
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Domonique
2 months ago
Option D seems like the way to go. Doing fewer things but doing them better aligns with the 'focus on value' principle. This allows you to really hone in on what's important instead of spreading yourself too thin.
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Jade
29 days ago
User 2: I agree, doing fewer things but doing them better definitely helps in focusing on value.
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Allene
1 months ago
User 1: Option D seems like the way to go.
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Yolande
1 months ago
Afton: Exactly, it's all about prioritizing and maximizing impact.
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Gary
1 months ago
User 3: That way you can really deliver value to the service consumers.
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Afton
1 months ago
User 2: It makes sense to focus on doing fewer things better.
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Whitley
1 months ago
User 1: I agree, option D is definitely the way to go.
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Cornell
2 months ago
I also think A is the correct answer. It's important to focus on value by meeting the needs of service consumers.
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Samira
2 months ago
I agree with Terrilyn. By understanding how service consumers use services, we can focus on delivering value to them.
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Terrilyn
2 months ago
I think the answer is A) Understanding how service consumers use services.
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