Discuss PeopleCert ITIL-4-Foundation Exam Topic 8 Question 85

Which ITIL concept describes governance?

AThe service value system

BThe service value chain

CThe seven guiding principles

DThe four dimensions of service management

Suggested Answer: C

The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1.Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2.The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:

A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.

An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2.An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.

Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 39;ITIL 4 Practice Guide: Change Enablement, page 7.

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36 comments · newest first

Joseph 11 months ago

The service value chain is more about delivery, not governance.

Elden 11 months ago

Wait, are you sure? I always thought it was the guiding principles!

Margot 11 months ago

Agreed, the service value system covers governance well.

Pete 11 months ago

I thought it was the four dimensions of service management.

Leigha 11 months ago

It's definitely the service value system!

Louisa 12 months ago

I’m leaning towards the service value chain, but I recall something about governance being broader than just that.

Luis 12 months ago

The seven guiding principles seem like they could relate to governance, but I feel like I might be mixing concepts here.

Shala 12 months ago

I remember practicing a question about the four dimensions of service management, but I don't think that's the right answer for governance.

Cletus 1 year ago

I think governance is related to the service value system, but I'm not entirely sure.

Carmelina 1 year ago

Governance is all about the overarching structure and decision-making, so I'm going to go with the service value system as the best choice.

Jill 1 year ago

Hmm, I'm a bit confused on the difference between the service value system and the service value chain. I'll have to review those concepts again.

Brice 1 year ago

I'm pretty sure the answer is the service value system, but I'll double-check the definitions just to be sure.

Josefa 1 year ago

The seven guiding principles seem like they could be related to governance, but I think the service value system is the more direct answer here.

Yvonne 1 year ago

Hmm, I'm a bit unsure about this one. The options mention a few different activities like preparation, facilitation, and target-setting. I'll need to review my notes carefully to make sure I understand the full scope of the "Processing Information" stage.

Cory 1 year ago

I think the answer is Data Extensions, since that allows for more customized subscriber data and faster import.

Ethan 1 year ago

The service value chain, definitely. That's where all the magic happens, with those little goblins running around and making sure everything runs smoothly. Or is that just in my imagination?

Josefa 1 year ago

↳ replying to Ethan

C) The seven guiding principles

Stanton 1 year ago

↳ replying to Ethan

B) The service value chain

Craig 1 year ago

↳ replying to Ethan

A) The service value system

Tequila 1 year ago

I don't know, this one's tricky. The service value system sounds like it could be related to governance, but I'm not sure. Maybe I should just guess and hope for the best.

Maia 1 year ago

↳ replying to Tequila

I'll take a guess and say the service value chain.

Cassi 1 year ago

↳ replying to Tequila

I'm not sure either, but I'll go with the seven guiding principles.

Marquetta 1 year ago

↳ replying to Tequila

I think it might be the service value system.

Sabine 1 year ago

↳ replying to Tequila

D) The four dimensions of service management

Hildegarde 1 year ago

↳ replying to Tequila

C) The seven guiding principles

Aleta 1 year ago

↳ replying to Tequila

B) The service value chain

Ricki 1 year ago

↳ replying to Tequila

A) The service value system

Noelia 1 year ago

The seven guiding principles? Nah, that's more about the overall ITIL philosophy. I'm going with the four dimensions of service management.

Noble 1 year ago

↳ replying to Noelia

The seven guiding principles provide a framework for governance in ITIL.

Hildegarde 1 year ago

↳ replying to Noelia

The service value chain also plays a role in governance.

Bernardine 1 year ago

↳ replying to Noelia

I believe the four dimensions of service management are closely related to governance.

Hermila 1 year ago

↳ replying to Noelia

I think the service value system is more about governance.

Niesha 1 year ago

Hmm, I think it's the service value chain. That's where all the governance and control stuff happens, right?

Starr 2 years ago

Hmm, you might be right. The guiding principles do play a big role in governance.

Dean 2 years ago

I disagree, I believe it's C) The seven guiding principles.

Starr 2 years ago

I think the answer is A) The service value system.

PeopleCert ITIL-4-Foundation Exam - Topic 8 Question 85 Discussion