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PeopleCert ITIL 4 Foundation Exam - Topic 8 Question 85 Discussion

Which ITIL concept describes governance?
C) The seven guiding principles
A) The service value system
B) The service value chain
D) The four dimensions of service management

PeopleCert ITIL 4 Foundation Exam - Topic 8 Question 85 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 85
Topic #: 8
[All ITIL 4 Foundation Questions]

Which ITIL concept describes governance?

Show Suggested Answer Hide Answer
Suggested Answer: C

The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1.Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2.The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:

A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.

An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2.An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.

Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 39;ITIL 4 Practice Guide: Change Enablement, page 7.


by Marguerita at May 21, 2024, 07:04 PM

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Joseph
9 months ago
The service value chain is more about delivery, not governance.
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Elden
9 months ago
Wait, are you sure? I always thought it was the guiding principles!
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Margot
9 months ago
Agreed, the service value system covers governance well.
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Pete
10 months ago
I thought it was the four dimensions of service management.
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Leigha
10 months ago
It's definitely the service value system!
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Louisa
10 months ago
I’m leaning towards the service value chain, but I recall something about governance being broader than just that.
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Luis
10 months ago
The seven guiding principles seem like they could relate to governance, but I feel like I might be mixing concepts here.
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Shala
10 months ago
I remember practicing a question about the four dimensions of service management, but I don't think that's the right answer for governance.
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Cletus
11 months ago
I think governance is related to the service value system, but I'm not entirely sure.
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Carmelina
11 months ago
Governance is all about the overarching structure and decision-making, so I'm going to go with the service value system as the best choice.
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Jill
11 months ago
Hmm, I'm a bit confused on the difference between the service value system and the service value chain. I'll have to review those concepts again.
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Brice
11 months ago
I'm pretty sure the answer is the service value system, but I'll double-check the definitions just to be sure.
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Josefa
11 months ago
The seven guiding principles seem like they could be related to governance, but I think the service value system is the more direct answer here.
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Yvonne
11 months ago
Hmm, I'm a bit unsure about this one. The options mention a few different activities like preparation, facilitation, and target-setting. I'll need to review my notes carefully to make sure I understand the full scope of the "Processing Information" stage.
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Cory
11 months ago
I think the answer is Data Extensions, since that allows for more customized subscriber data and faster import.
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Ethan
1 year ago
The service value chain, definitely. That's where all the magic happens, with those little goblins running around and making sure everything runs smoothly. Or is that just in my imagination?
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Josefa
1 year ago
C) The seven guiding principles
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Stanton
1 year ago
B) The service value chain
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Craig
1 year ago
A) The service value system
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Tequila
1 year ago
I don't know, this one's tricky. The service value system sounds like it could be related to governance, but I'm not sure. Maybe I should just guess and hope for the best.
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Maia
1 year ago
I'll take a guess and say the service value chain.
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Cassi
1 year ago
I'm not sure either, but I'll go with the seven guiding principles.
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Marquetta
1 year ago
I think it might be the service value system.
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Sabine
1 year ago
D) The four dimensions of service management
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Hildegarde
1 year ago
C) The seven guiding principles
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Aleta
1 year ago
B) The service value chain
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Ricki
1 year ago
A) The service value system
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Noelia
1 year ago
The seven guiding principles? Nah, that's more about the overall ITIL philosophy. I'm going with the four dimensions of service management.
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Noble
1 year ago
The seven guiding principles provide a framework for governance in ITIL.
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Hildegarde
1 year ago
The service value chain also plays a role in governance.
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Bernardine
1 year ago
I believe the four dimensions of service management are closely related to governance.
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Hermila
1 year ago
I think the service value system is more about governance.
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Niesha
1 year ago
Hmm, I think it's the service value chain. That's where all the governance and control stuff happens, right?
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Starr
1 year ago
Hmm, you might be right. The guiding principles do play a big role in governance.
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Dean
1 year ago
I disagree, I believe it's C) The seven guiding principles.
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Starr
1 year ago
I think the answer is A) The service value system.
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