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PeopleCert Exam ITIL-4-Foundation Topic 8 Question 85 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 85
Topic #: 8
[All ITIL-4-Foundation Questions]

Which ITIL concept describes governance?

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Suggested Answer: C

The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1.Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2.The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:

A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.

An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2.An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.

Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 39;ITIL 4 Practice Guide: Change Enablement, page 7.


by Marguerita at May 21, 2024, 07:04 PM

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Ethan
20 days ago
The service value chain, definitely. That's where all the magic happens, with those little goblins running around and making sure everything runs smoothly. Or is that just in my imagination?
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Tequila
1 months ago
I don't know, this one's tricky. The service value system sounds like it could be related to governance, but I'm not sure. Maybe I should just guess and hope for the best.
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Aleta
15 days ago
B) The service value chain
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Ricki
16 days ago
A) The service value system
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Noelia
1 months ago
The seven guiding principles? Nah, that's more about the overall ITIL philosophy. I'm going with the four dimensions of service management.
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Niesha
1 months ago
Hmm, I think it's the service value chain. That's where all the governance and control stuff happens, right?
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Starr
2 months ago
Hmm, you might be right. The guiding principles do play a big role in governance.
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Dean
2 months ago
I disagree, I believe it's C) The seven guiding principles.
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Starr
2 months ago
I think the answer is A) The service value system.
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