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PeopleCert ITIL-4-Foundation Exam - Topic 8 Question 109 Discussion

Posted by Lisbeth on Jun 12, 2025 at 12:22 AM

Which activity is part of the 'continual improvement' practice?

Suggested Answer: D

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32 comments · newest first
LE
Lemuel 10 months ago
B seems crucial too, though. Can't improve if you don't know the issues!
GA
Gaynell 10 months ago
I disagree, I feel like providing a clear path for users is more important.
LE
Lemuel 10 months ago
Totally agree with D! It's all about finding those opportunities.
FR
Frankie 11 months ago
Wait, are we really considering the asset register as part of continual improvement?
AR
Artie 11 months ago
I think it's definitely about identifying and logging opportunities.
PE
Percy 11 months ago
I’m torn between options B and D. Both seem relevant, but I think D might be more aligned with continual improvement.
SH
Shawna 11 months ago
I feel like maintaining the asset register is important, but it doesn't really seem like a continual improvement activity to me.
AM
Amie 11 months ago
I remember a practice question that mentioned user feedback being crucial for improvement, which makes me lean towards option B.
EL
Eleonora 12 months ago
I think 'identifying and logging opportunities' sounds like it fits with continual improvement, but I'm not entirely sure.
BE
Ben 12 months ago
I'm a bit confused on this one. All the options seem somewhat related to continual improvement, but I'm not sure which one is the most direct answer. I'll have to think it over carefully.
LO
Louis 12 months ago
Okay, let me think this through. Continual improvement is all about making ongoing enhancements, so I'm going to go with D - identifying and logging opportunities. That seems like the best fit.
MA
Malcolm 1 year ago
Hmm, I'm not totally sure about this one. I'm debating between B and D, but I'm leaning more towards B since that seems more directly related to continual improvement.
KE
Kenda 1 year ago
This one seems pretty straightforward. I'm pretty confident the answer is D - identifying and logging opportunities.
TI
Tina 1 year ago
Hmm, that makes sense too. Both A and C seem important for continual improvement.
LA
Latia 1 year ago
I disagree, I believe the answer is C. Logging and managing incidents leads to improvement opportunities.
TI
Tina 1 year ago
I think the answer is A. Identifying the cause of incidents is crucial for improvement.
OW
Owen 1 year ago
Ha! Wouldn't it be funny if the answer was just 'all of the above'? Keeps us on our toes, eh?
MU
Murray 1 year ago
↳ replying to Owen
C) Logging and managing incidents that result in improvement opportunities
MA
Malcom 1 year ago
↳ replying to Owen
B) Authorizing changes to implement improvements
TA
Tabetha 1 year ago
↳ replying to Owen
A) Identifying the cause of incidents and recommending related improvements
GE
Gerry 1 year ago
Hmm, I'm not sure. Option D about making business cases sounds like it could be part of it too. Gotta think this one through.
VI
Virgina 1 year ago
↳ replying to Gerry
I agree, identifying the cause of incidents is definitely part of it.
SH
Shawana 1 year ago
↳ replying to Gerry
I think option A is more about continual improvement.
CL
Claribel 1 year ago
I'll go with C. Logging and managing incidents that lead to improvements is a crucial part of the process.
JA
Jamey 1 year ago
Option A seems the most relevant to me. Identifying the root cause and recommending improvements is a key part of continual improvement.
RO
Rolande 1 year ago
↳ replying to Jamey
That is also important for tracking improvement opportunities.
LU
Ludivina 1 year ago
↳ replying to Jamey
Authorizing changes to implement improvements is essential for continual improvement.
SH
Sharmaine 1 year ago
↳ replying to Jamey
I think logging and managing incidents that lead to improvement opportunities is also important.
RO
Ronnie 1 year ago
↳ replying to Jamey
C) Logging and managing incidents that result in improvement opportunities
AL
Aliza 1 year ago
↳ replying to Jamey
I agree, that is a crucial part of continual improvement.
SU
Susy 1 year ago
↳ replying to Jamey
A) Identifying the cause of incidents and recommending related improvements
EL
Ellsworth 1 year ago
↳ replying to Jamey
I agree, identifying the cause of incidents is crucial for improvement.
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