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PeopleCert ITIL 4 Foundation Exam - Topic 8 Question 108 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 108
Topic #: 8
[All ITIL 4 Foundation Questions]

What is defined as "the role that uses services?

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Suggested Answer: C

User: A person who uses services; e.g. the company employees.

https://www.bmc.com/blogs/itil-key-concepts-service-management/


by Laurena at May 03, 2025, 02:44 PM

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Paulene
4 months ago
I agree, A makes the most sense here!
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Farrah
4 months ago
Wait, is it really A? That seems off.
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Alita
4 months ago
Definitely A, service consumer is the right term.
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Fernanda
4 months ago
I thought it was B, customer!
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Jolanda
4 months ago
C is too vague, it's definitely A.
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Delmy
5 months ago
I vaguely recall that "Sponsor" is more about funding, so I don't think that's it. I’m leaning towards A or C.
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Nobuko
5 months ago
I’m a bit confused. I thought "Customer" was the right term, but now I’m second-guessing myself after reviewing the definitions.
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Marla
5 months ago
I remember discussing something similar in class, and I feel like "User" could also fit, but I lean towards A.
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Launa
5 months ago
I think the answer might be A, Service consumer, but I'm not entirely sure. It sounds familiar from our last practice session.
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Loise
6 months ago
I'm a little confused by the wording of the question. Is it asking about the role that provides the services, or the one that uses them? I'll have to re-read it a few times.
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Wynell
6 months ago
I remember learning about this in class. The service consumer is the one who utilizes the services provided, so I'm confident A is the correct answer.
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Junita
6 months ago
Okay, let me see. The question is asking about the role that uses services, so I'm thinking it's probably A or C. I'll go with A to be safe.
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Annice
6 months ago
Hmm, I'm a bit unsure about this one. I'll have to think it through carefully before answering.
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Juliann
6 months ago
This one seems pretty straightforward. I'm pretty sure the answer is A - Service consumer.
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Francesco
10 months ago
I agree with Chandra, A) Service consumer makes more sense in this context
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Xuan
10 months ago
Wait, are we talking about the service industry or the latest mobile app? I'm so confused, but I'm pretty sure the answer is A) Service consumer.
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Louann
8 months ago
Definitely, without service consumers, there would be no need for services.
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Virgie
8 months ago
I agree, the service consumer plays a key role in the service industry.
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Shenika
9 months ago
Yeah, that makes sense. It's the one who uses the services.
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Johnna
9 months ago
I think you're right, it's A) Service consumer.
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Chandra
10 months ago
But the question mentions 'uses services', so I still think it's A) Service consumer
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Lovetta
10 months ago
Ah, the age-old question of who gets to use the services. I say we just give everyone a participation trophy and call it a day!
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Jesusita
9 months ago
D) Sponsor
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Lavelle
9 months ago
C) User
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Salena
9 months ago
B) Customer
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Mickie
10 months ago
A) Service consumer
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Kiley
10 months ago
I think it's C) User
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Josephine
10 months ago
D) Sponsor? Really? I'm pretty sure the sponsor doesn't actually use the services themselves. That's just weird.
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Louann
10 months ago
B) Customer has to be the right answer. The customer is the one who pays for and utilizes the services.
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Corrinne
9 months ago
B) Customer has to be the right answer. The customer is the one who pays for and utilizes the services.
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Darell
9 months ago
D) Sponsor
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Arletta
10 months ago
C) User
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Billye
10 months ago
B) Customer
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Eleni
10 months ago
A) Service consumer
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Chandra
11 months ago
A) Service consumer
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Tran
11 months ago
C) User sounds like the correct answer to me. Who else would be using the services besides the user?
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Pok
10 months ago
C) User sounds like the correct answer to me. Who else would be using the services besides the user?
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Dion
10 months ago
D) Sponsor
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Lourdes
10 months ago
C) User
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Bobbye
10 months ago
B) Customer
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Margot
11 months ago
A) Service consumer
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Lucy
11 months ago
I think the answer is A) Service consumer. That's the role that uses the services, right?
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Yuonne
11 months ago
That's right, the service consumer is defined as the role that uses services.
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Marsha
11 months ago
I agree, the service consumer is the one who utilizes the services.
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Natalie
11 months ago
Yes, you are correct. The role that uses services is the service consumer.
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