Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

PeopleCert ITIL 4 Foundation Exam - Topic 6 Question 117 Discussion

Which practice handles all pre-defined user-initiated service actions?
D) Service request management
A) Deployment management
B) Incident management
C) Service level management

PeopleCert ITIL 4 Foundation Exam - Topic 6 Question 117 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 117
Topic #: 6
[All ITIL 4 Foundation Questions]

Which practice handles all pre-defined user-initiated service actions?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Tyra at Jan 05, 2026, 05:16 AM

Limited Time Offer

25%

Off

Get Premium ITIL 4 Foundation Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Lizbeth
2 months ago
But deployment is more about releasing updates, not user requests. D is clearer.
upvoted 0 times
...
Tomoko
2 months ago
Not so sure. A) Deployment management seems relevant too.
upvoted 0 times
...
Myong
2 months ago
I agree, D makes sense. It's all about user-initiated actions.
upvoted 0 times
...
German
3 months ago
I think it's D) Service request management. It covers user requests.
upvoted 0 times
...
Lashaunda
3 months ago
Yeah, D is the right choice for user-initiated actions!
upvoted 0 times
...
Bettina
3 months ago
Wait, are we sure about that? Seems off.
upvoted 0 times
...
Cecil
3 months ago
Agreed, it's all about service requests!
upvoted 0 times
...
Rima
3 months ago
I thought it was B) Incident management?
upvoted 0 times
...
Gayla
3 months ago
Definitely D) Service request management!
upvoted 0 times
...
Dorcas
4 months ago
Deployment management? What is this, a software deployment exam? I'm out of here.
upvoted 0 times
...
Julian
4 months ago
Service level management? Nah, that's about defining and monitoring service levels, not handling user requests.
upvoted 0 times
...
Elroy
4 months ago
Incident management? Really? That's for when the coffee machine breaks, not when I need a refill.
upvoted 0 times
...
Vernice
5 months ago
Service request management, of course! How else would users get their coffee machine refilled?
upvoted 0 times
...
Tamar
5 months ago
I always get these service management practices mixed up. Glad I read the question carefully this time!
upvoted 0 times
...
Kara
5 months ago
D) Service request management is the correct answer. It handles all pre-defined user-initiated service actions.
upvoted 0 times
...
Simona
5 months ago
I’m leaning towards B) Incident management, but I recall a practice question that suggested service requests handle user actions.
upvoted 0 times
...
Jose
5 months ago
I feel like deployment management is more about changes, not user requests. Maybe it’s D?
upvoted 0 times
...
Daron
6 months ago
I remember something about service requests being user-initiated, but I’m getting mixed up with incident management too.
upvoted 0 times
...
Carmelina
6 months ago
I think it might be D) Service request management, but I'm not completely sure. We did cover this in class.
upvoted 0 times
...
Jeanice
6 months ago
I'm feeling pretty confident about this one. Deployment management doesn't seem relevant, and service level management is more about monitoring performance. Service request management is the best fit.
upvoted 0 times
...
Meghan
6 months ago
Service request management sounds like the most likely answer here. That's the process that handles standard user requests, right?
upvoted 0 times
...
Clement
6 months ago
Okay, I've got a strategy. I'll eliminate the options that don't seem to fit the description, then take a closer look at the remaining choices.
upvoted 0 times
...
Kate
6 months ago
Hmm, this one's tricky. I'm not totally sure about the difference between incident management and service request management. I might need to review those concepts again.
upvoted 0 times
...
Zona
7 months ago
I think I'll start by considering the key terms in the question - "pre-defined", "user-initiated", and "service actions". That should help me narrow down the options.
upvoted 0 times
Zona
6 days ago
Right! So, D) Service request management seems like the best choice.
upvoted 0 times
...
Jaime
12 days ago
Definitely! That points towards service requests.
upvoted 0 times
...
Pansy
17 days ago
I agree, focusing on "user-initiated" is key.
upvoted 0 times
...
...

Save Cancel