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PeopleCert Exam ITIL-4-Foundation Topic 6 Question 106 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 106
Topic #: 6
[All ITIL-4-Foundation Questions]

What is the purpose of service level management?

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Suggested Answer: C

Utility is the term used to describe the functionality of a service, or how well it meets the needs and expectations of the customers and users.Utility can be expressed as 'what the service does' or 'the functionality offered by a product or service to meet a particular need'1.Utility is one of the two elements of service value, along with warranty2.Reference:ITIL Foundation - ITIL 4 Edition, page 4;ITIL 4 -- A Pocket Guide, page 14.


by Vallie at Mar 21, 2025, 01:08 AM

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Aretha
28 days ago
I'm going to have to agree with Wai on this one. A is the most accurate and comprehensive answer. Time to ace this exam!
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Kati
9 days ago
User 2: I agree with you, but I believe it's more about obtaining/building activity that ensures the service components are available when and where they are needed and meet agreed specifications.
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Lorean
13 days ago
User 1: I think the purpose of service level management is to ensure that all current and planned IT services are delivered to agreed achievable targets.
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Annamae
1 months ago
Haha, D is just completely off-topic. Tracking improvement ideas has nothing to do with the purpose of service level management!
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Nakisha
A) To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
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Tennie
3 days ago
B) To ensure that all current and planned IT services are delivered to agreed achievable targets.
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Mitzie
27 days ago
A) To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
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Margurite
2 months ago
B seems like a good option too, as service level management is about delivering IT services to agreed targets. But I'd go with A since it's more specific.
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Carman
8 days ago
B) To ensure that all current and planned IT services are delivered to agreed achievable targets.
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Alica
9 days ago
A) To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
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Georgiana
2 months ago
I believe it's also about establishing and nurturing the links between the organization and its stakeholders at strategic and tactical levels.
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Lisbeth
2 months ago
I agree with you. It's important to have clear targets for the services being provided.
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Wai
2 months ago
I think the correct answer is A. Service level management is all about ensuring the availability and performance of IT services according to agreed specifications.
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Leoma
5 hours ago
User 3: Agreed. Service level management helps to meet agreed targets for IT services.
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Lizbeth
1 days ago
User 2: Yes, that's right. It's important to have activities in place to make sure services are available when needed.
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Vernice
3 days ago
User 1: I think the correct answer is A. Service level management is all about ensuring the availability and performance of IT services according to agreed specifications.
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Merilyn
6 days ago
User 4: Definitely. It's crucial for organizations to have a structured approach to ensure service components meet specifications.
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Chandra
16 days ago
User 3: Agreed. Service level management helps to meet agreed targets for IT services.
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Leanora
21 days ago
User 2: Yes, that's right. It's important to have activities in place to make sure services are available when needed.
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Karima
23 days ago
User 1: I think the correct answer is A. Service level management is all about ensuring the availability and performance of IT services according to agreed specifications.
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Margery
2 months ago
I think the purpose of service level management is to ensure that all current and planned IT services are delivered to agreed achievable targets.
upvoted 0 times
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