PeopleCert Exam ITIL-4-Foundation Topic 5 Question 87 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 87
Topic #: 5

[All ITIL-4-Foundation Questions]

Which of the following statements is included in the 'improve' value chain activity's purpose'?

AEnsure the continual improvement of practices across all value chain activities

BEnsure services continually meet expectations for quality costs, and time to market

CEnsure a shared understanding of the improvement direction for services across the organization

DEnsure continual engagement and good relationships with all stakeholders

Show Suggested Answer

Suggested Answer: D

The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1.Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2.Known errors are problems that have a documented root cause and a workaround3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 7.

by Tarra at Jun 21, 2024, 01:36 PM

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Van

3 days ago

I think option B is the correct answer. It directly addresses the purpose of the 'improve' value chain activity in ensuring continuous improvement of service quality, cost, and time to market.

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Katina

9 days ago

I believe the answer is C) Ensure a shared understanding of the improvement direction for services across the organization, as communication is key for improvement.

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Gaynell

13 days ago

I agree with Abel, because improving practices across all activities is essential for overall success.

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Abel

16 days ago

I think the answer is A) Ensure the continual improvement of practices across all value chain activities.

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