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PeopleCert Exam ITIL-4-Foundation Topic 5 Question 87 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 87
Topic #: 5
[All ITIL-4-Foundation Questions]

Which of the following statements is included in the 'improve' value chain activity's purpose'?

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Suggested Answer: D

The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1.Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2.Known errors are problems that have a documented root cause and a workaround3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 7.


by Tarra at Jun 21, 2024, 01:36 PM

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Jaclyn
2 months ago
As a stakeholder, I'd love to see option D being the correct answer. Continuous engagement is key! But alas, I think the examiners are looking for something more technical. My money's on B.
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Lou
2 months ago
Option D sounds nice, but I don't think it's the primary purpose of the 'improve' value chain activity. Gotta go with B on this one.
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Timothy
1 months ago
I see your point, but I still think option B is the best choice for the primary purpose of the 'improve' value chain activity.
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Beatriz
1 months ago
I think option A also makes sense, as continual improvement of practices is key in the value chain activity.
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Nada
2 months ago
I agree, option B seems to align more closely with the purpose of the 'improve' value chain activity.
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Shawnee
3 months ago
Haha, I bet the exam writers are having a field day with these options. They're really trying to trip us up! But I'm sticking with option A - it covers the overall purpose of continuous improvement across the value chain.
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Luke
2 months ago
I see your point, but I still think option D is crucial for maintaining good relationships with stakeholders.
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Dean
2 months ago
I think option C is also important for ensuring everyone is on the same page with improvement.
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Annelle
2 months ago
I agree, option A seems like the most comprehensive choice.
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Jesusa
3 months ago
I'm going with option C. Aligning the organization's improvement direction for services seems crucial to the 'improve' value chain activity.
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Macy
1 months ago
User 3: I'm leaning towards option B. Meeting expectations for quality, costs, and time to market is crucial for improvement.
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Lashaunda
2 months ago
User 2: I agree with Lashaunda. Option A is essential for the 'improve' value chain activity.
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Nancey
2 months ago
User 1: I think option A is the best choice. Continual improvement across all activities is key.
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Van
3 months ago
I think option B is the correct answer. It directly addresses the purpose of the 'improve' value chain activity in ensuring continuous improvement of service quality, cost, and time to market.
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Luisa
2 months ago
I think option A also covers the purpose by ensuring continual improvement across all value chain activities.
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Antonio
2 months ago
I agree, option B is the most direct answer to the purpose of the 'improve' value chain activity.
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Katina
3 months ago
I believe the answer is C) Ensure a shared understanding of the improvement direction for services across the organization, as communication is key for improvement.
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Gaynell
4 months ago
I agree with Abel, because improving practices across all activities is essential for overall success.
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Abel
4 months ago
I think the answer is A) Ensure the continual improvement of practices across all value chain activities.
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