Discuss PeopleCert ITIL-4-Foundation Exam Topic 5 Question 74

Which of the four dimensions' focuses on roles responsibilities and systems of authority?

AOrganizations and people

BInformation and technology

CPartners and suppliers

DValue streams and processes

Suggested Answer: A

Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1.This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2.This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3.Reference:ITIL Foundation - ITIL 4 Edition, page 8;ITIL 4 -- A Pocket Guide, page 19;ITIL 4 Practice Guide: Organizational Change Management, page 7.

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17 comments · newest first

Emiko 11 months ago

I disagree, I think B has a role in authority too.

Ailene 11 months ago

Wait, is it really just A? That seems too simple.

Bobbye 11 months ago

A makes the most sense, no doubt!

Alberta 11 months ago

I thought it was D, but I see the point.

Francine 11 months ago

Definitely A, it’s all about roles and authority.

Bok 12 months ago

Could it be D, Value streams and processes? I just can't recall if that dimension covers authority systems.

Pilar 12 months ago

I feel like I've seen a question like this before, and it was about how roles are defined within organizations.

Kimbery 12 months ago

I'm not entirely sure, but I remember something about systems of authority being linked to how organizations function.

Tequila 1 year ago

I think the answer might be A, Organizations and people, since it seems to relate to roles and responsibilities.

Joanne 1 year ago

I'm a bit confused on this one. I know the four dimensions are important, but I'm having trouble recalling which one deals with the specifics of roles and authority. I'll have to review my notes and try to narrow it down.

Lizette 1 year ago

Okay, let me see. The four dimensions are organizations and people, information and technology, partners and suppliers, and value streams and processes. I'm pretty sure the one about roles and authority is A, organizations and people. I'll go with that.

Socorro 1 year ago

Hmm, I'm not totally sure about this one. I know the four dimensions cover different aspects of the organization, but I'm having trouble remembering which one is specifically about roles and authority. I'll have to think this through carefully.

Laurel 1 year ago

This one seems straightforward - I think the answer is A, Organizations and people, since that's the dimension that focuses on roles, responsibilities, and authority.

Ruby 1 year ago

Hmm, I'm a bit confused on this one. I know the Chef client has a cookbook list command, but I'm not sure if that's the same as listing the cookbooks on the server. I'll have to think this through carefully.

Ma 1 year ago

Hmm, I'm a bit confused by the different paths in the options. I'll need to draw out each one and see which one matches the table data.

Alaine 1 year ago

Okay, let me see. The question is asking about which ACCS component manages things like call routing, contact processing, and data storage. Based on that, I'm thinking the answer is probably CCMM, since that seems to be the main management component. But I'll double-check my notes to be sure.

Kasandra 1 year ago

This seems like a tricky situation with the domain already being used by G Suite. I'll need to carefully consider the options to find the best approach with the least disruption.

PeopleCert ITIL-4-Foundation Exam - Topic 5 Question 74 Discussion